Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(22 reviews)
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Category: Brokers, Agents
(1.4 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

Poor customer service

(1.0 out of 5 stars)
by Kim Jun 18, 2020
...The auto insurance representative at the Cambridge location was very condescending over the phone during a simple conversation about making a payment. I was really dissatisfied with her service and will be looking for another insurance company to switch to...
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(4.0 out of 5 stars)
by fnielsen Feb 21, 2020
...I have been a client of Allstate Insurance since 2007, holding both an auto and a renter’s policy. I have not had to deal with a claim until Sunday, December 15, 2019, when our car was rear-ended on a Sunday morning. My wife and I were both shaken up but basically not injured. The rear end of the car was damaged, but it could be driven, the seat belts, however, did not function because of the severity of the impact. We got the car to our dealership and I informed Allstate through a message to my agent and I emailed him copies of my police statement, as well as the official police report of the incident. Monday morning at 7:00 I was at the dealership, where they had already been in touch with Allstate, which gave immediate authorization for car rental to an amount of $900.00. A rental was quickly arranged by the body shop staff, and I received a ride to the rental agency. I was mobile by 8:00 am. An adjuster called later that day to make sure we were OK, and to let me know that the other driver’s insurance company was on-side and would assume costs. By mid-week the adjuster had seen the car and approved the repair estimate, which was around $8,500.00. Parts were ordered, but this was Christmas time, and some parts had to be shipped in. The anticipated completion date was December 31st. In the meantime a representative from the claims office in Toronto, I believe – was in touch with us, explaining the process and wanting to make sure things were proceeding, and that we were both OK. We had both seen our doctor to be checked out. I had no ill effects, but my wife was experiencing some pain and discomfort across her shoulders and upper chest, which set in motion calls and questions from an Accident Benefits Advisor, which in turn resulted in authorization a series of chiropractic treatments. The car was finished, and I picked it up on December 30th, and here ends my story, except to say that I could not be more satisfied with the efficiency, thoroughness and follow-up from Allstate and my G.M. dealership...
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Great experience

(4.5 out of 5 stars)
by Kirat Feb 12, 2020
...I had a great experience dealing with this company. My friend referred me a few weeks back. Fully satisfied with the customer service. The agent assisted me and got the best and cheap quotation as well as the approval within two days...
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(1.0 out of 5 stars)
by Sarah Aug 22, 2019
...Allstate is a company I would warn everyone about…. While accidents happen you would like to think that your insurance company will be there to help you through the process. Allstate is not that company. After being in a vehicle accident I did what everyone is supposed to do, call in. I spent a half-hour on hold and then another 45 minutes completing my claim with the agent on the phone. I was told I would get a call within 2-3 days. After a week and still no call, I call in AGAIN. Again on hold for 30minutes only to have the agent pick up and drop my call. So AGAIN I call in and am on hold. Once patched through I speak with the agent to ask why no one has called me? Guess what! The agent couldn’t find my claim ANYWHERE!!! So there we go again, spending another 45 minutes completing my claim, AGAIN! The agent said I would get a call within 2-3 days. Guess what?! Yup, no call after a week and a half. So, looks like I have to do all the work. I reach back out with the person that was supposed to contact me (because I made sure this time to have the claim agent give it to me). The claims person apologized and said that there was a different agent involved who is handling it and would have them reach out to me. More waiting! That person took another 3 days to FINALLY reach out to me and would take another 3 days to be able to schedule our sit down where they take my statement. After I gave them my statement they said they would update me on the status in the next 3-4 days. Did they? Nope. It was 2 and a half weeks before they would call me. When they called me on a Wed and left a voicemail I called back and had to leave them a voicemail. I had to recall them again the next day, still no answer. They didn’t call me back until the following Tuesday!! Really? Almost a week! While this was happening there were continual disappointments with the partners they work with. They suggested there preferred collision repair center. Why? Because they put their customers in a faster queue getting the work done more quickly then if I was to take it in and that all the work is insured. I said great, getting this all taken care of is ideal. Well again ...more issues!!! After I called the agent the second time letting them know that the repair center had not contacted me they told me to call them. So I did. They were able to see me in 2 days. The process was quick and was told that they would submit the report for Allstate to approve and would order the parts and confirm within 7 days when to bring my car in. Well, I emailed the repair shop and left a voicemail (since I couldn’t speak with an agent) after a week and a half after not hearing anything? I didn’t get a call back nor a response to my email. I called back in after a couple more days to speak with someone who said they lost my report and would have to call me back. They didn’t call me back. I waited a day and a half before calling them again. They said they just ordered the parts!!! And they were supposed to be the fastest service???? I doubt it. I was able to bring in my car in 2 days and was told anytime after 9 am. I wasn’t told how long my car would be under repair until I was bringing it in. In short, if you like: continually wasting your time on the phone, calling people that should be calling... That SAID THEY WOULD CALL YOU! And talking to people that can’t give you information, explain the process and what you should expect along the way then I say have at it. Waste your time, money, and most importantly your sanity. Want to know how long this who process took from starting the initial claim till my vehicle being completed and all being taken care of? 58 days. YES!!! TWO MONTHS!!!! That is insane. They told me my car would be fixed within 2 weeks of starting my claim? The people employed from the claim agent to the appraisers and adjusters are poorly trained, lack customer service capabilities and do not know how to make right their errors. Sorry doesn’t cut it. You wasted my time and that is money. I wanted to share this with anyone in hopes that I can save them from the unbelievably poor experience and mental stress from having to deal with them!!! After reading everyone else's experiences it sounds like this is typical for response, dropped calls, not returning calls, incorrect information being given. They need to hire and train people properly...
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