Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(19 reviews)
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Category: Brokers, Agents
(1.4 out of 5 stars)
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(1.0 out of 5 stars)
by Sarah Aug 22, 2019
...Allstate is a company I would warn everyone about…. While accidents happen you would like to think that your insurance company will be there to help you through the process. Allstate is not that company. After being in a vehicle accident I did what everyone is supposed to do, call in. I spent a half-hour on hold and then another 45 minutes completing my claim with the agent on the phone. I was told I would get a call within 2-3 days. After a week and still no call, I call in AGAIN. Again on hold for 30minutes only to have the agent pick up and drop my call. So AGAIN I call in and am on hold. Once patched through I speak with the agent to ask why no one has called me? Guess what! The agent couldn’t find my claim ANYWHERE!!! So there we go again, spending another 45 minutes completing my claim, AGAIN! The agent said I would get a call within 2-3 days. Guess what?! Yup, no call after a week and a half. So, looks like I have to do all the work. I reach back out with the person that was supposed to contact me (because I made sure this time to have the claim agent give it to me). The claims person apologized and said that there was a different agent involved who is handling it and would have them reach out to me. More waiting! That person took another 3 days to FINALLY reach out to me and would take another 3 days to be able to schedule our sit down where they take my statement. After I gave them my statement they said they would update me on the status in the next 3-4 days. Did they? Nope. It was 2 and a half weeks before they would call me. When they called me on a Wed and left a voicemail I called back and had to leave them a voicemail. I had to recall them again the next day, still no answer. They didn’t call me back until the following Tuesday!! Really? Almost a week! While this was happening there were continual disappointments with the partners they work with. They suggested there preferred collision repair center. Why? Because they put their customers in a faster queue getting the work done more quickly then if I was to take it in and that all the work is insured. I said great, getting this all taken care of is ideal. Well again ...more issues!!! After I called the agent the second time letting them know that the repair center had not contacted me they told me to call them. So I did. They were able to see me in 2 days. The process was quick and was told that they would submit the report for Allstate to approve and would order the parts and confirm within 7 days when to bring my car in. Well, I emailed the repair shop and left a voicemail (since I couldn’t speak with an agent) after a week and a half after not hearing anything? I didn’t get a call back nor a response to my email. I called back in after a couple more days to speak with someone who said they lost my report and would have to call me back. They didn’t call me back. I waited a day and a half before calling them again. They said they just ordered the parts!!! And they were supposed to be the fastest service???? I doubt it. I was able to bring in my car in 2 days and was told anytime after 9 am. I wasn’t told how long my car would be under repair until I was bringing it in. In short, if you like: continually wasting your time on the phone, calling people that should be calling... That SAID THEY WOULD CALL YOU! And talking to people that can’t give you information, explain the process and what you should expect along the way then I say have at it. Waste your time, money, and most importantly your sanity. Want to know how long this who process took from starting the initial claim till my vehicle being completed and all being taken care of? 58 days. YES!!! TWO MONTHS!!!! That is insane. They told me my car would be fixed within 2 weeks of starting my claim? The people employed from the claim agent to the appraisers and adjusters are poorly trained, lack customer service capabilities and do not know how to make right their errors. Sorry doesn’t cut it. You wasted my time and that is money. I wanted to share this with anyone in hopes that I can save them from the unbelievably poor experience and mental stress from having to deal with them!!! After reading everyone else's experiences it sounds like this is typical for response, dropped calls, not returning calls, incorrect information being given. They need to hire and train people properly...
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Horriable customer service

(1.0 out of 5 stars)
by Jude Apr 22, 2019
...This agent who answered my phone was incredibly rude. I have never met anyone in my life who spoke to me like this. Very aggressive, abusive, and rude. I can’t believe anyone would even provide this person with a job!!! Unbelievable!! Stay away from this company unless you want to be abused by their agents...
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Bad service for the claim

(1.0 out of 5 stars)
by Mike Apr 12, 2019
...Your rep is not corporate and doesn't answer on her phones and her message and I am not recommending this company at all. Their claim department so rude and they are so bad in cooperation...
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(1.0 out of 5 stars)
by TJ Apr 05, 2019
...We have had nothing but added stress just because we made such a foolish mistake of switching to Allstate - no one answers a phone, calls anyone back, they lie, they don't want to do things by the book either. Even when you try to go up the chain and speak to the Ombudsman Team - that department won't even call you back. Their staff will question you as to why you didn't stop an accident from happening when you had zero fault- they sure did a great job of basically causing me to have a mental break down. Thanks for that Their own manager in Calgary told me how horrid of an experience it was for him to file a claim with Allstate. How horrible his adjuster was and go figure it was the same guy who was assigned to our file...
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