Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(18 reviews)
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Category: Brokers, Agents
(1.4 out of 5 stars)
Customer Service:
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Claim Experience:

Horriable customer service

(1.0 out of 5 stars)
by Jude Apr 22, 2019
...This agent who answered my phone was incredibly rude. I have never met anyone in my life who spoke to me like this. Very aggressive, abusive, and rude. I can’t believe anyone would even provide this person with a job!!! Unbelievable!! Stay away from this company unless you want to be abused by their agents...
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Bad service for the claim

(1.0 out of 5 stars)
by Mike Apr 12, 2019
...Your rep is not corporate and doesn't answer on her phones and her message and I am not recommending this company at all. Their claim department so rude and they are so bad in cooperation...
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(1.0 out of 5 stars)
by TJ Apr 05, 2019
...We have had nothing but added stress just because we made such a foolish mistake of switching to Allstate - no one answers a phone, calls anyone back, they lie, they don't want to do things by the book either. Even when you try to go up the chain and speak to the Ombudsman Team - that department won't even call you back. Their staff will question you as to why you didn't stop an accident from happening when you had zero fault- they sure did a great job of basically causing me to have a mental break down. Thanks for that Their own manager in Calgary told me how horrid of an experience it was for him to file a claim with Allstate. How horrible his adjuster was and go figure it was the same guy who was assigned to our file...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Bad experience

(1.0 out of 5 stars)
by Ildi Nov 06, 2018
...We had an accident on the 3rd of October, today is the 5th of November. Our car is still in front of the house. Nothing happened with it yet. We can’t get hold of the adjuster. The worst experience ever. Our monthly payment went up already at $100 but with our car nothing has happened. If you can back to me, that would be great, thank you...
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(1.0 out of 5 stars)
by beetle Feb 23, 2018
...I was rear-ended by an Allstate customer who tore the bumper off my car. The police came to the scene. It took over 2 weeks for them to accept liability for the damages and I had to go to get the police report in order to get them to act at all. The agent was evasive and rude. I was driving a car that should not have been on the street. They would not give me a rental car until day 15 after the accident. Then the car went into the shop and they gave me a rental for 3 days before taking it away. I had to fight to get them to continue the rental. They had not even been to the shop to see my car and approve the estimate...which was $5000 more than what they wrote out!!! (used second-hand parts and only the bumper - nothing like the lights that were gone, the wheel that was damaged, the rear side panel where the gas cap would no longer close) So now the parts are ordered and again they stop the rental. They did not tell me about this. I find out when I get my credit card bill. I called argued...they resist and are still resisting as I picked up my car and left the rental at the shop for the shop to return. ALLSTATE is a horrible company to deal with. They lie and cheat. This might come to a legal battle that I turn over to an attorney for the rental. No way to do business...
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