Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(33 reviews)
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Category: Call Center
(1.4 out of 5 stars)
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Allstate avoids you

 
(1.0 out of 5 stars)
by H.Y. Nov 23, 2019
...My vehicle was broken into in September and I submitted a claim and was told a claim adjuster will call me back. I did not hear from them for more than 2 weeks after. They called during work hours when I cannot answer my phone. I called them back and asked them to call me again. But no one called back. I called again but only reach voicemail each time. After more than 2 weeks, someone call during my work hour again and obviously, I missed their call. I called back and again, it went to the voicemail. And then, yesterday, approximately 5 weeks since I submitted the claim, a guy called while I was driving, so I asked them to call back in 45 mins but no one called back. Today I had a voice message that they claimed they called several times and I did not return their call, so they will close my claim on November 29. I called her back 4 times today (reach voicemail each time) and told her I am expecting a call back from her TODAY. As normal, no one returned my call. I am shopping for another insurance provider now...
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Unprofessional employees

 
(1.0 out of 5 stars)
by AMLA_999 Oct 18, 2019
...If you want a company that has employees that can do their job properly, ALLSTATE is not the one AT ALL! I was involved in a collision and when I called to make a claim I had to wait for 45 minutes to finally get through to someone. I have had two people work on my case for a month and when they finally came to a conclusion they never bothered reaching out for me to let me know what's happening! I have to call countless times, it's almost like I'm begging them for them to do their job. Claim advisors were rude and unprofessional. At first, they have told me that they ordered a police report and then, later they have asked me to go to the police officer that I reported the collision to for information that will support my case. This tells that they never ordered police report and even the police officer have told me the same. They have put me at fault when I'm not at fault since I was the one that was hit from the back. Terrible customer service! I don't recommend this company that only knows how to take your money...
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Allstate? No. Never

 
(1.0 out of 5 stars)
by Upset Allstate victim Oct 03, 2019
...1. The service is slow. 2. The adjuster never answers phone calls, never call you back. So don't bother calling them. 3. They prefer email communication but don't expect they read your email. They just send you an email to ask for your signature. They don't reply to the email. 4. Most Allstate adjusters are new to this job. They have a bad attitude and not respect customers...
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Cheaper for a reason...

 
(1.0 out of 5 stars)
by Kenn Aug 17, 2019
...Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th...
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