Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(32 reviews)
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Category: Coverage, Conditions
(1.4 out of 5 stars)
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Very bad service

 
(1.0 out of 5 stars)
by Bon May 11, 2019
...I was badly advised. After 10 months I found out that I was not covered for my car even if the rep said yes you are ok!!! I cancelled and was refunded last month for the house, but not for the car. I contacted them twice and said it will be done soon. Then I got a renewal contract! I called back saying both were cancelled same time so should not have been renewed and also should be refunded. 4 months and nothing yet...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Terrible customer servie

 
(1.0 out of 5 stars)
by Lisa1 Feb 24, 2018
...I was in a car accident resulting in the other person at fault. The insurance they had was Allstate. What we thought to be an easy-going situation resulted in a terrible experience. The adjuster we were given was horrible. She had no clue what was going on, she never contacted us for days at a time, she was rude when we made conversation, and she told us personally that we were complaining. What kind of adjuster says this to a client? Aren't you supposed to be helping your client rather than hurting them? As a result of this, I have been left without a vehicle and was forced to be stuck with the damaged car for days after the incident. I hope everyone takes this as a wake up call. Allstate is not the insurance you'd want to back you up. You are not in good hands...
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