Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(34 reviews)
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Category: Coverage, Conditions
(1.4 out of 5 stars)
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Cheaper for a reason...

 
(1.0 out of 5 stars)
by Kenn Aug 17, 2019
...Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th...
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DO NOT TRUST.

 
(1.0 out of 5 stars)
by m1 Jun 29, 2019
...I had been with Allstate for a couple of years and had no issues until my accident. I got in an accident in December and the guy didn’t have valid registration, and all his brake lights were out. I was being behind him, I was “at fault” regardless of my report. After filing a claim and not hearing back for a few months I called my insurance company. They had told me my the other party was filing an injury claim . I asked if this would affect my rates and she refused to answer. Then a few weeks later, got an email that he was dropping the injury claim and just wanted to fix his vehicle. Another two months of not hearing anything and after sending a quote for damages on my vehicle I called back again. They had closed my claim, assuming I wasn’t fixing my vehicle. Found out they paid for a week of rental for the other party AND PAID AN INJURY CLAIM PAY OUT. All of this was done behind my back and no communication! It took until JUNE to get my vehicle fixed. THEY DO NOT COMMUNICATE AND WILL DO THINGS UNPROFESSIONAL. No point on having “full coverage” if they never call back or deal with issues properly...
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Very bad service

 
(1.0 out of 5 stars)
by Bon May 11, 2019
...I was badly advised. After 10 months I found out that I was not covered for my car even if the rep said yes you are ok!!! I cancelled and was refunded last month for the house, but not for the car. I contacted them twice and said it will be done soon. Then I got a renewal contract! I called back saying both were cancelled same time so should not have been renewed and also should be refunded. 4 months and nothing yet...
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