Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(15 reviews)
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Category: Rental car
(1.4 out of 5 stars)
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AVOID this company

 
(1.0 out of 5 stars)
by Mou Nov 21, 2019
...If you have a luxury vehicle like myself you would think that going with Allstate is good idea since they are expensive. To start with, they are extremely slow with their claim process. When you insure a car that's worth 50K, one would you think that you would get a rental thats at least a luxury. Allstate offers no luxury rentals, they will give you a $40 limit per day. Its an absolute joke, I have never heard that before in my life. Even if you are insuring a 1 million dollar car they will give you a Toyota. Horrible company , horrible staff. AVOID AT ALL COSTS...
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Worst insurance company ever!

 
(1.0 out of 5 stars)
by Disappointed Oct 21, 2019
...I've been a loyal customer for about 7 years with them, never made a claim, never missed a claim, never called and complained about rising rates ever, so my first brand new car was stolen on September 23.2019, I called when it happened and I was told a claim specialist would contact me within 24 hours, next day I called and they said sorry it will be between 7 -10 days before some will contact me. Fast forward three weeks later after calling everyday I finally spoke with the "claim specialist". It has been a month, they said my cheque will be in the mail, my rental has expired so I'm paying out of pocket, my wallet, spare house keys, garage door opener was in the vehicle so I've had to replace all those which has cost me over $1000 , the rental will cost me $300 and I just spoke with them and they said the cheque will take 7 to 10 days! I've never been made to feel so helpless and used, absolutely worst insurance company ever!!! Don't use them. The agent is incompetent, rude and very unhelpful...
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Cheaper for a reason...

 
(1.0 out of 5 stars)
by Kenn Aug 17, 2019
...Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th...
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