Independent Auto Insurance Reviews

Allstate Auto Insurance Reviews

(16 reviews)
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Category: Repair, Workshop
(1.4 out of 5 stars)
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HORRIBLE EXPERIENCE! 0 STARS!

 
(1.0 out of 5 stars)
by Sarah Aug 22, 2019
...Allstate is a company I would warn everyone about…. While accidents happen you would like to think that your insurance company will be there to help you through the process. Allstate is not that company. After being in a vehicle accident I did what everyone is supposed to do, call in. I spent a half-hour on hold and then another 45 minutes completing my claim with the agent on the phone. I was told I would get a call within 2-3 days. After a week and still no call, I call in AGAIN. Again on hold for 30minutes only to have the agent pick up and drop my call. So AGAIN I call in and am on hold. Once patched through I speak with the agent to ask why no one has called me? Guess what! The agent couldn’t find my claim ANYWHERE!!! So there we go again, spending another 45 minutes completing my claim, AGAIN! The agent said I would get a call within 2-3 days. Guess what?! Yup, no call after a week and a half. So, looks like I have to do all the work. I reach back out with the person that was supposed to contact me (because I made sure this time to have the claim agent give it to me). The claims person apologized and said that there was a different agent involved who is handling it and would have them reach out to me. More waiting! That person took another 3 days to FINALLY reach out to me and would take another 3 days to be able to schedule our sit down where they take my statement. After I gave them my statement they said they would update me on the status in the next 3-4 days. Did they? Nope. It was 2 and a half weeks before they would call me. When they called me on a Wed and left a voicemail I called back and had to leave them a voicemail. I had to recall them again the next day, still no answer. They didn’t call me back until the following Tuesday!! Really? Almost a week! While this was happening there were continual disappointments with the partners they work with. They suggested there preferred collision repair center. Why? Because they put their customers in a faster queue getting the work done more quickly then if I was to take it in and that all the work is insured. I said great, getting this all taken care of is ideal. Well again ...more issues!!! After I called the agent the second time letting them know that the repair center had not contacted me they told me to call them. So I did. They were able to see me in 2 days. The process was quick and was told that they would submit the report for Allstate to approve and would order the parts and confirm within 7 days when to bring my car in. Well, I emailed the repair shop and left a voicemail (since I couldn’t speak with an agent) after a week and a half after not hearing anything? I didn’t get a call back nor a response to my email. I called back in after a couple more days to speak with someone who said they lost my report and would have to call me back. They didn’t call me back. I waited a day and a half before calling them again. They said they just ordered the parts!!! And they were supposed to be the fastest service???? I doubt it. I was able to bring in my car in 2 days and was told anytime after 9 am. I wasn’t told how long my car would be under repair until I was bringing it in. In short, if you like: continually wasting your time on the phone, calling people that should be calling... That SAID THEY WOULD CALL YOU! And talking to people that can’t give you information, explain the process and what you should expect along the way then I say have at it. Waste your time, money, and most importantly your sanity. Want to know how long this who process took from starting the initial claim till my vehicle being completed and all being taken care of? 58 days. YES!!! TWO MONTHS!!!! That is insane. They told me my car would be fixed within 2 weeks of starting my claim? The people employed from the claim agent to the appraisers and adjusters are poorly trained, lack customer service capabilities and do not know how to make right their errors. Sorry doesn’t cut it. You wasted my time and that is money. I wanted to share this with anyone in hopes that I can save them from the unbelievably poor experience and mental stress from having to deal with them!!! After reading everyone else's experiences it sounds like this is typical for them....no response, dropped calls, not returning calls, incorrect information being given. They need to hire and train people properly...
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Cheaper for a reason...

 
(1.0 out of 5 stars)
by Kenn Aug 17, 2019
...Allstate was fine, and much cheaper than alternatives, up until somebody backed into me while I was stopped in a parking lot. I'd have been better off with no insurance. Key points: - Very unresponsive. Do not call when they say they will. Do not respond to emails. Do not respond to voicemails. - Disconnected on half of phone calls while on hold. - They suggest I will not be found at fault, but then settle otherwise at 50/50. Between half the deductible and the absurd premium increase I'm now facing upon renewal, it's exceeded the actual repair cost. - Resist paying rental car fees, even though well under my coverage limit. Timeline: Sun. June 30 3pm: Collision occurs. Sun. June 30 4pm: Reported to Allstate, indicate they don't think I'd be at fault, say an adjuster will follow up by July 2 end of day. Does not happen. Fri. July 5: Call Allstate to find out why I have not been contacted. Told I will be contacted by an adjuster by Mon. July 8 end of day. Does not happen. Tues. July 9: Call Allstate to find out why again I have still not been contacted. They can't find my claim and hang up on me when transferring me to a different department. Tues. July 9: Call Allstate again. Get through and have to repeat everything previously stated June 30. Person I talk to takes over the file and provides me their contact info and a claim number. Again indicates they don't believe I'd be found at fault based on my description. Thur. July 18: Receive call from Allstate adjuster stating 50/50 fault finding. I question it. Get authorization for repair work. Sat. July 20: I send diagram and request clarification regarding fault finding via email. Tues, July 30: Drop off vehicle for repairs. Thur Aug 1: I follow up with request for a response/acknowledgement of my email. Fri. Aug 2: Receive email response indicating I was found partially at fault because I said I was stopped rather than moving forward. Fri. Aug 2: Told repairs complete, but find not everything repaired when I go to pick it up. They keep it to fix those items. Tues. Aug 6: Vehicle is now fully repaired and ready to pick up. Rental vehicle is returned. Fri. Aug 9: Enterprise informs me Allstate refusing charges after Aug 2. Fri. Aug 9 - Thur. Aug 15: Email, leave voicemails, and try calling Allstate adjuster 5+ times. Receive no responses from Rhea Perez. Thur. Aug 15: Call general line. Disconnected while on hold after 20 minutes the first time. Get through to somebody a second time after 10 minutes, who then disconnects me when placed on hold to make a call to the body shop. She calls back and gets the rental car coverage extended to the 6th...
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Getting hit by Allstate

 
(1.0 out of 5 stars)
by PeterD Aug 07, 2019
...Was t-boned on a rainy day by a nice enough lady, but the kicker is it was 7 weeks ago... yes 7 weeks. Oh and today is the first time I was called by the company claims advisor. I was waiting to hear from the adjuster but I guess this advisor will do. Damage to my car 3700 and change. They told me they will pay me 2500 cash settlement or we can go the insurance route to fix the car. Why did it take 7 weeks? Why then pay for half the labour on the car (well because you have the choice to fix it or not). I’m sorry did you cause 3700 in damage.... then pay the 3700 regardless if I choose to fix it or not. Don’t know if that’s an industry standard but I think it’s garbage. So I’m going to make them pay more now out of spite. And I hope I leave this review to hurt their business and to draw clients away. 7 weeks and you wanna pay me less, add insult to fiscal injury... umm NOPE...
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DO NOT TRUST.

 
(1.0 out of 5 stars)
by m1 Jun 29, 2019
...I had been with Allstate for a couple of years and had no issues until my accident. I got in an accident in December and the guy didn’t have valid registration, and all his brake lights were out. I was being behind him, I was “at fault” regardless of my report. After filing a claim and not hearing back for a few months I called my insurance company. They had told me my the other party was filing an injury claim . I asked if this would affect my rates and she refused to answer. Then a few weeks later, got an email that he was dropping the injury claim and just wanted to fix his vehicle. Another two months of not hearing anything and after sending a quote for damages on my vehicle I called back again. They had closed my claim, assuming I wasn’t fixing my vehicle. Found out they paid for a week of rental for the other party AND PAID AN INJURY CLAIM PAY OUT. All of this was done behind my back and no communication! It took until JUNE to get my vehicle fixed. THEY DO NOT COMMUNICATE AND WILL DO THINGS UNPROFESSIONAL. No point on having “full coverage” if they never call back or deal with issues properly...
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Horrible experience

 
(1.0 out of 5 stars)
by RP Mar 01, 2019
...I’ve was rear-ended in on Dec 2nd, 2018 and did not hear back from an adjuster for 2 months. Broken vehicle and numerous calls into Allstate. Still nothing it is not March and my vehicle is still not fixed. Ridiculous. I will not be renewing with them when our term is up...
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