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Allstate Auto Insurance Reviews

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(296 reviews)
Allstate
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TERRIBLE CUSTOMER SERVICE

by M Moore on Dec 20, 2023
1.5 out of 5 stars

Wait times for over an hour to speak to someone I’ve called several times in the past few months to add/remove cars and have had to wait more than an hour each time. When I actually speak to someone, and they can’t answer my question, I have to wait another hour so get someone who can answer my question.

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Poor customer service

by Leo on Dec 12, 2023
2 out of 5 stars

I have been insuring with Allstate for about 65 years. During that time, I have had complaints, but nothing serious. However, over the past three weeks, I have had situations that have caused me to think seriously about looking for another carrier.
I have been dealing with the Allstate offices and their customer service has, all but disappeared.
Within the last month, my auto insurance came due and I like to pay my bills directly with their office. However, when I went there. There was no one there to take my payment. I purposely went there a good deal after lunch so as not to interfere with anyone’s lunch time, but was told by the manager that there was no one available as the person responsible was having her lunch. This is the first time that the branches manager has refused to help me and told me to come back at another time.
When I returned the next day, it took them about five minutes to find some one who could help me.
In previous years, the receptionist, was always there and took care of me within a couple of minutes.
A week after the above incident, my wife misplaced her pink insurance slip so I went to the Allstate office at about 3:20 p.m. to get a replacement. When I explained what I needed, I was told to have a seat and she would look after me in about five minutes. There were already two other people seated there, so I accepted the situation.
During the time I was waiting, another couple approached the receptionist. I have no idea what their needs were, but they were told to have a seat. Since the was only one seat left, they chose to stand and wait.
The couple stood and waited for about six minutes before I could hear them mumble that the wait was ridiculous so they left.
I was told to wait about five minutes, but when I had been sitting for more than ten minutes, I got up to leave. As I was heading out, I commented that I believed that I had been waiting long enough. I received no reply from the receptionist so I left.
I am now looking to change carriers.

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Unaccountable & Run by Ghost Departments

by Lise Gadoua on Dec 7, 2023
1 out of 5 stars

Went through 3 representatives to try to cancel my insurance. Given wrong information, no one followed up and nothing was done. They now owe me close to $1000 dollars and no one can give me a date when it will be returned to me. Apparently no one is in charge of anything either. Now its right before Christmas and I will need to go into debt. Way to go Allstate- your lack of accountability to your long term customers is downright disgusting. Stay away.

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Allstate insurance- cancelation is very hard

by Lijuan Zhang on Dec 4, 2023
1 out of 5 stars

I had a very bad experience with Allstate.
I purchased a car insurance with Allstate, but I get an additional "property insurance" which is about rental property or something. It was the agent "told" (not recommend) me to buy (I don't even have a rental house, or a room), I was told it helps to reduce insurance price, but actually it did increased my payment every time (extra $42.28/month)!!!
when I sold my car and need to cancel insurance, the agent just gave me a number to call then never contact me again. I called to cancel the car's insurance and the property insurance, 2 weeks later, they finally canceled the car's, but keeping charging me for the property insurance. I called again (the connecting is always waiting for long time), and I was confirmed it canceled, and I was told that they need to contact another department. One month later, I found I was still charged through my credit card. I had to call again, the girl said the cancelation is still in progress. I have no words at all.
I am still waiting....

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Worst claim agent

by be kind on Dec 1, 2023
1 out of 5 stars

Worst claim agent. left you hanging without instruction, or any guide. Ignore my calls from morning to evening. the car needs to be tow but she did not do anything, I have to handle by myself. Did not even bother to arrange for replacement car, her knowing i have newborn and toddler.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Poor Service, Lacking Customer Service Values and Support for Insurer

by Tickedoff on Nov 30, 2023
1.7 out of 5 stars

I was with Allstate for 31 years and recently was told they would not insure my 18 yr old son because he has a license suspension (made a poor decision as a teenager as we all have). They forced me to sign an agreement stating that he would not drive my car. Fine. Then a few months later 1 month before renewal of my auto insurance they told me they were discontinuing my insurance as the underwriters had deemed me "at risk" because I had two claims, one over 6 yrs ago and the other in 2022, even though their policy says they remove collision claims within 6 yrs. I had 4 ticket (speeding, and failing to yield, 2018, 2021, 2023). So this I guess is the limit of their service and coverage for a client. Now I have cancelled my auto and tenant insurance and leaving them. What a joke. What is the point of getting insurance if they have a low limit on what you can be actually covered for. Where are the rights of the client/customer, when they are high priced, gouging and moving forward with repairs of $20k on an accident that my car is literally worth a smidge more. Not a great insurance company at all. One would think they would look at customer loyalty, and have more reasonable restrictions. THE WORST! Customer service is poor, rules are a complete joke. Insurers need more rights against these money hungry insurance companies.

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Agent is rude

by thedriver on Nov 27, 2023
1 out of 5 stars

Unable to get a simple explanation why my insurance didn’t decrease since this was the second year and with a old car I was supposed to save money. The woman that called me seemed like she was doing me a favor.

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customer service

by nagara71 on Nov 9, 2023
1 out of 5 stars

Any e-mails they reply only after 2 days. Any phone calls is hold for 30min at least.
It has been like this for many years. Looks like management not making any effort to make it faster.
Very disappointed with the service. I am still with Allstate for the last 4 years. I will move it out during my next renewal.

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Horrible customer service.

by Evan Towle on Nov 3, 2023
1 out of 5 stars

As a long time customer I would expect I was getting best rates. I called to discuss why I would be saving $110.00 a month on 2 cars. The lady took the call was rude and unprofesional. Asked to be transferred to a manager she said take 1 to 5 business days. You lost 3000.00 in one call.

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