Car Insurance Reviews

ICBC Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(205 reviews)
ICBC
1.8 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Absolutely Fantastic!!!

by Lorna on May 18, 2023
5 out of 5 stars

If I could give 6 stars I would!
Wow, what can I say? An unbelievably easy and smooth process!!!
Can’t say enough good things… Very kind individuals who handled my claim. Very professional and courteous! Thank you VERY much!!!

0 of 0 people found this review helpful. Did you?

YesNo

Claim process

by Dean Parker on Jul 19, 2021
1.3 out of 5 stars

Horrible experience, after someone hit my wife and me. ICBC is not good to deal with but in BC you have no choice but to deal with them. Thanks BC government!

0 of 0 people found this review helpful. Did you?

YesNo

Never Trust ICBC

by Adel on May 19, 2020
1 out of 5 stars

I had to work in Vancouver for one month in 2016, I bought a car and I did insurance with this insurance company. I paid the first month but I left back to Quebec the same month and the engine of the car stopped at the road and I went to the garage. They told me to scrap the car. The same day I called the insurance company and cancelled. All was good after then I found just now on my Equifax reported that I have a personal loan with this company, so I'm gonna talk with my lawyer and report them by Equifax Canada.

1 of 1 people found this review helpful. Did you?

YesNo
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Hit and Run accident

by Jeremias on Feb 7, 2020
1 out of 5 stars

One month after someone hit and run my car still haven't heard back from ICBC. Keep calling and emailing multiple times without any luck. But when you have to pay them if you delay one day the ask 25% overdraft and if you fail the second day the just cancel your insurance and flag you to the police. If this is not an excellent customer service then what is it?

0 of 0 people found this review helpful. Did you?

YesNo

Lawyer up! Get informed

by icbcsucks on Dec 24, 2019
1 out of 5 stars

I got reared ended by another driver! So frustrated and adjuster was just horrible. He played games with documents and would accuse me of things without even reading the reports from the health care professionals. I emailed his supervisor and requested someone new. She refused. All the damage to my wife/me are in our muscles so we can't get a serious claim unless we wait for a year to see what is happening. The loss of quality of life isn't really a consideration unless something is super serious. I'm pretty frustrated with the overall process. I want a different option.

1 of 1 people found this review helpful. Did you?

YesNo

Just a mushed up door.....

by Victim. on Nov 21, 2019
2 out of 5 stars

My car was written off for an accident that was 0% my fault... I just lost my only transportation to and from work, so now I have lost the work too. When you see the homeless on the street, maybe ICBC wrote their car off for a minor fender bender because of its age... I drove my car another 1,000 kms before turning it over to them. Now I will go find my self a cardboard box for my family. Evil Corporation to say the least.

0 of 0 people found this review helpful. Did you?

YesNo

Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Horrible Experience

by A totally Annoyed Citizen on Oct 19, 2019
1 out of 5 stars

I had a hit and run claim with an independent witness. Yet ICBC can still decline the claim saying that the height of the damages on both vehicles did not match. I also had another experience of enquiring some simple questions at the ICBC licensing office and when they could not provide a clear answer, they asked you to leave or else will call the Police. Can you believe it? Yes by-product of being a monopoly and that independent supervision towards them is not effective . Worst experience I ever had with similar authority.

0 of 0 people found this review helpful. Did you?

YesNo

icbc is a joke

by kamloops on Sep 12, 2019
1 out of 5 stars

Completely disgusted with ICBC… They could care less what the facts are... They make up stories and NEVER even go to the scene of the incident and actually investigate it! Sitting behind a computer and reading some reports to determine who is at fault is DISGUSTING!! Each driver should have to return to the scene with the investigator and walk through what happened! ICBC IS A JOKE!!!

0 of 0 people found this review helpful. Did you?

YesNo

Garbage company and bad people

by Mark on Jul 23, 2019
1 out of 5 stars

They act nice talking to you, then when finally get into details they change into a money-hungry monster saying wrong accusations of what had happened even though a video was sent for them to see. Claim adjuster last words to me were talk to my manager because they can't make up enough stuff to say that I was wrong. After defending myself, the claim adjuster doesn't even email me back and just keep me in the cold. Horrible company.

1 of 1 people found this review helpful. Did you?

YesNo

If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Worst insurance company ever

by Kyliewystrach on Jul 21, 2019
1 out of 5 stars

One year my insurance is 251$ a month then it’s 785$ a month for one minor at-fault claim that there was no physical damage to either car, minor as they get. No one asked for photos of my car or anything. I’ve talked to at least 4 different brokers now and no one knows what is going on. ICBC are thieves and will do anything to screw you over. They are making it impossible for people to afford insurance in BC!

1 of 1 people found this review helpful. Did you?

YesNo