Meloche Monnex (TD Insurance) Auto Insurance Reviews

The online quote may not be trusted because of a 'glitch' in the system. The quote may be generated assuming a customer qualifies for a multi-line discount even when it doesn't apply to her. 45 days guaranteed of the quote means nothing. So you may be in for a surprise when you are ready to purchase a policy, finding that the price is much higher than what was originally quoted. In my case, the call center agent could not explain the reason for the price discrepancy. When I asked to speak with her supervisor, she said matter of factly that she could not transfer my call. If you find yourself in the same situation, do not sign a contract out of time pressure or frustration. Shop around. There is a way to file a complaint and escalate the issue.

I was told that using my truck in any way makes my insurance null and void as that means that I need commercial insurance. So, when I had an accident and I was NOT AT work or doing any work at all then I was told that they found out I use my truck to move furniture for my business back and forth from my storage. When the accident happened they DID NOT PAY OUT ANYTHING and told the other person to SUE ME! Most terrible company ever! After they cancelled me they told me to get insurance elsewhere and then still continued to take money out of my account!!! What kind of scam is this... I paid collision insurance for years and they don't want to pay... Then they told me if I want to stop the 150 dollars coming out of my account then I have to send an email with my new insurance pink slips and then when I did they told me I had to cancel it by sending the pink slips as this disorganized group don't know how to open an email. Do not insure a truck with this company!

No one will call you back after you called and left so many messages, you only got voicemail after you wasting the whole week!! Absolutely worst service!!!

Worst insurance company! I had an accident and took over a week nobody responded to me, everyone you call was voicemail and they never got back to you! Why there is someone still insured with them?

I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers.

I would recommend switching to another company. TD Meloche Monnex - Auto Insurance has a very low-quality service. The claim adjuster did not receive or reply to my so many calls and voice messages. I would give them no star in my review if I could.

I really wish I would have read the reviews before I purchased insurance from this company. I had an accident with a car that I owned for 6 months. First accident first time dealing with an insurance adjuster, what a horrible experience. Wait times to talk to someone are ridiculous 1-2 hours even more. I left for two weeks every single day telling my adjuster how important it was that she call me back. I didn't get a call back until I filed a complaint with the manager. My brand new car that was in the accident they fixed it with used parts from a scrapped vehicle 2 years older than my own. The car does not feel the same as before the accident. Customer service skills are disgusting! The absolute worst insurance company I have ever dealt with! Needless to say, I cancelled my policy.

Like others, I have been on hold with TDMM for well over an hour listening to the same three-second loop of music. Their customer service in that department is lacking. Recently though, I have gotten to speak to someone with much shorter wait times. Currently dealing with an adjuster for a not-at-fault claim. She will not return my calls or respond to my emails (three voicemails and three emails requesting a call over the course of this claim, zero responses). Then, she had the audacity to send me an email with a form letter component saying they strive for "legendary customer service" and to let them know if I have any questions. I have questions, she just won't answer them.