Independent Auto Insurance Reviews

Meloche Monnex (TD Insurance) Auto Insurance Reviews

(18 reviews)
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Category: Accident-free Driving
(1.8 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

Absolutely Horrible

(1.5 out of 5 stars)
by abhinav May 30, 2020
...They have been fooling me to use the app and now they're saying they don't see the data so can't apply the discount, I wish I didn't renew it. I would have got better rates. No tickets/no accidents, 22% of the app gone...
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Poor Client Retention

(3.0 out of 5 stars)
by Spencer S May 25, 2020
...I am young and work in the insurance industry. I am my 3rd year of being insured with no accidents, yet premiums went up on renewal. The logic behind their pricing methodology makes no sense to retain customers. Most providers would absorb any market increases for no/low-risk clients to show that the value loyalty and as there is no justification, yet the chose to increase rates anyhow. In terms of pricing for COVID, they are providing reduced rates which is great of them, however, the mandate came into effect late May and is only effective after that point in time. Most insurers would backdate this premium rebate to the date where people were no longer commuting, April 1st unless there were claims made within that period of time. While they do offer very competitive rates right off the bat, the company seriously lacks any client retention initiative.... and if you have to pay a little more for another insurer you will probably profit off of it with rate reductions for a good record in the long run...
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Never sign up with TD

(1.0 out of 5 stars)
by Saba May 19, 2020
...Seriously a fraud company! I changed my address recently and I am the same postal code and still raised up the policy from 415 to 690 accident no claims history at all and still jacked up the premium. Customer service rating would literally be in negative. Kept hanging up, had to call numerous times to get hold of one person. The company is trying to make their money back due to COVID 19 situation by charging ridiculous hike up on their auto insurance premium...
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Terrible customer service

(1.0 out of 5 stars)
by TDconjobs Oct 18, 2019
...Today I was simply calling in to inquire about a quote for a new car I am considering purchasing. I was put on hold for nearly 20 minutes and transferred to a very foreign-sounding man. He began threatening me that if I switched my address to Burlington, I would be charged extremely more. This is after a 10+ year completely clean driving record and moving to Canada’s safest city. I then asked to be transferred back to TD Melosh Monnex and left the phone on his desk instead of transferring me. I am finding a new car insurance provider along with my family. These are a bunch of people trying to sell you on higher instances plans. Figure it out professionalism, integrity and ethics TD...
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