Independent Auto Insurance Reviews

Meloche Monnex (TD Insurance) Auto Insurance Reviews

(146 reviews)
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Category: Call Center
(1.8 out of 5 stars)
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Is anyone there?

 
(2.0 out of 5 stars)
by BE Jun 30, 2020
...Called a few times to put coverage on my car that was in storage. No pick up! Wait times 90 minutes - gave up! Called again - 1 hour 45 minutes - nothing... Is anyone there??? Please tell us so we don't waste our time. I can't drive my car...
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What is with the hold time?

 
(1.0 out of 5 stars)
by Bri Jun 03, 2020
...They called and left a message with zero details as to what it was regarding, and didn't leave a direct number to call them back at. Get to listen to the most annoying 4-second loop of music for another hour! I just signed up a few days ago and already regret it. So frustrating...
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What customer service?!

 
(1.0 out of 5 stars)
by Tina Apr 14, 2020
...Waited an hour on hold. Finally filled out for an auto quote online but there was a "glitch" when I submitted the form. I'm worried about what kind of service exists if I were to have a claim or a billing problem. I guess this isn't the insurance provider for me...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Terribly

 
(1.5 out of 5 stars)
by td Feb 09, 2020
...Their customer service is terrible, it's so hard to get anyone on the phone. Updating your insurance takes 30+ days on their app/website. They've multi-charged us a few times and the only way to fix it, IF you catch it, is they'll charge slightly less per month for the rest of the year to make up the difference. Horrible. The one claim I've had in 30 years, they dropped the ball massively, didn't pay the damages for like 6 months. It took forever and so many calls to finally resolve. The last straw for me was that they'd stopped mailing updated insurance papers every year, so I was walking around with a 3-year-old insurance paper in my wallet and no way to get updated ones (unless I want to sit on hold for hours). I couldn't rent a van because their app was also down and I had no proof of insurance. Thank god I wasn't pulled over by the cops. I struggle to imagine any way they could be more negligent...
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Good service but claims is...

 
(5.0 out of 5 stars)
by ilime Jan 02, 2020
...When I call TD, yes there is a wait, especially during the mornings. I usually avoid calling them between 9-1 because it's REALLY hard to reach anyone. Generally speaking, the service has always been good for me but from time to time, certain representatives get lazy and they want to finish the call asap so they don't help you to the best of their abilities. One representative asked me a bunch of questions and tried his hardest to give me the lowest rate possible by applying all the discounts (he actually spent a long time with me over the phone and sounded very nice and caring). Claims: I had one claim for vehicle damage. I never claimed accident benefit so I can't comment on accident benefit. For vehicle damage, my adjuster wasn't very friendly. I thought he was mean and I felt a bit bullied at times. After the accident, I was very emotionally vulnerable and had a hard time sleeping and eating. On the plus side, my adjuster would respond to calls and emails very quickly (usually within the day). He would also follow-up with me constantly and make sure my file went through. I just didn't like his anger towards me. I was always nice to him over the phone and I always sent him the documentation he needed to move the file along. Other than his attitude, it wasn't terrible. I just can't rate my claims experience 3/5 or higher because he did upset me a lot during certain phone calls...
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Run away!

 
(1.0 out of 5 stars)
by JULLIAN Dec 04, 2019
...No one will call you back after you called and left so many messages, you only got voicemail after you wasting the whole week!! Absolutely worst service...
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Worst customer service ever

 
(1.0 out of 5 stars)
by Craig Dec 04, 2019
...I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers...
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Absolute garbage

 
(1.0 out of 5 stars)
by Appalled and disgusted Oct 28, 2019
...I really wish I would have read the reviews before I purchased insurance from this company. I had an accident with a car that I owned for 6 months. First accident first time dealing with an insurance adjuster, what a horrible experience. Wait times to talk to someone are ridiculous 1-2 hours even more. I left for two weeks every single day telling my adjuster how important it was that she call me back. I didn't get a call back until I filed a complaint with the manager. My brand new car that was in the accident they fixed it with used parts from a scrapped vehicle 2 years older than my own. The car does not feel the same as before the accident. Customer service skills are disgusting! The absolute worst insurance company I have ever dealt with! Needless to say, I cancelled my policy...
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So Frustrating

 
(2.0 out of 5 stars)
by Will Change Companies Oct 24, 2019
...Like others, I have been on hold with TDMM for well over an hour listening to the same three-second loop of music. Their customer service in that department is lacking. Recently though, I have gotten to speak to someone with much shorter wait times. Currently dealing with an adjuster for a not-at-fault claim. She will not return my calls or respond to my emails (three voicemails and three emails requesting a call over the course of this claim, zero responses). Then, she had the audacity to send me an email with a form letter component saying they strive for "legendary customer service" and to let them know if I have any questions. I have questions, she just won't answer them...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Terrible customer service.

 
(1.0 out of 5 stars)
by Amish D Oct 10, 2019
...Claim 1. Auto repair - authorized (and recommended repair shop) made multiple errors in repair. I had to go back 3 times, no support from TDMM. Claim 2. Auto repair - adjuster delayed, and then disappeared. 4 calls to customer service (45-75min hold time per call), over a 4week period, to find out adjuster left the company and no one else was assigned. By now, 1 year had expired and they would no longer fulfill the claim. Claim 3. Home Insurance. Concerns that TDMM may have changed my policy without approval. Called 4 times (with lengthy wait times) over 2 months to get more info - was told a manager would call me back with details. No call received. Finally, I called back a 5th time and got a supervisor on the phone. Claim still in process, Regardless of the outcome, will be leaving TDMM this fall. They exemplify the stereotypical insurance company with processes designed to decrease their financial obligations...
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Unprofessional

 
(1.5 out of 5 stars)
by FMM Oct 07, 2019
...I sent in an appraisal that they say they "needed". I followed up a week later and they said they have to review it and get back to me and that I shouldn't expect them to accept the full amount of my appraisal... So what is the point of getting an appraisal if they won't even honour it? On top of it all, my average wait time is 45 - 60 mins to get through to them. I will be spending my afternoon shopping for a better company, this company is a joke...
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90 minutes and counting

 
(1.0 out of 5 stars)
by Is anyone out there Sep 12, 2019
...TD Insurance. Existing customer. So far today is 90 minutes wait time and counting. Hung up the other day after 40 min. Are they still in business or have they just completely given up on customer service? How are new customers getting through? Seriously, this is horrible. How are claims getting through? At least put a radio station to listen while on hold instead of that annoying dingle...
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Shocking hold times

 
(1.0 out of 5 stars)
by Long Hold Times Sep 12, 2019
...I tried repeatedly to ask a very basic question about a potential vehicle purchase. These guys do not generally answer the phone. You are told by a robot that "we are experiencing higher than usual call volume." Then you hear a guitar riff. This has been going on since July. I sent an e-mail in late August explaining I needed to speak to someone but the wait times were incredible. They called me back two weeks later. I had to return their call, hold, talk to someone who then put me on hold to transfer a second person, hold and finally talk to a third person. There is virtually no customer service. I renewed my policy in July and am locked in till next summer. This is unfortunate. I hope I never actually have a claim...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Disgusting Service

 
(1.0 out of 5 stars)
by rw Sep 10, 2019
...I have never experienced a more frustrating customer experience than the one I am having with TD Meloche Monnex. I was hoping to give them a zero rating, but the lowest number of stars is one. I have tried reaching them several times over a 2-3 week period with no luck. I am now in the process of cancelling 3 auto policies, 1 house policy and 1 business policy. They are pathetic, sadly no one there will care...
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They Don't Answer the Phone

 
(2.0 out of 5 stars)
by RM Sep 10, 2019
...You can't get through to them to ask them any questions. They leave you hanging and you can't get through to ask questions. Good value for the money, but totally NOT accessible; especially when you need them. They really need to fix their "Call Centre" CRM program! That's their biggest downfall...
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Never answer the phone

 
(1.0 out of 5 stars)
by Frustrated Sep 09, 2019
...I had an important question about my auto policy. Called numerous times but no one ever answers. First time was on hold for over 53 minutes before I hung up. Called multiple calls well over 30 minutes on hold before hanging up. Never got through. Complained online with no response. I cannot imagine if you had to make a claim or had an injury. Seeking a new insurance company...
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