Independent Auto Insurance Reviews

Meloche Monnex (TD Insurance) Auto Insurance Reviews

(50 reviews)
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Category: Switching, Cancellation
(1.8 out of 5 stars)
Customer Service:
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Worst customer service ever

(1.0 out of 5 stars)
by Craig Dec 04, 2019
...I waited two and a half hours to speak to an agent upon purchasing a new vehicle. I tried again the next day, this time waiting over three hours before finally giving up. It was such a bad experience that I simply switched insurers. I then wrote a complaint letter to the company and received no response. They simply don't care about their customers...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Terrible customer service.

(1.0 out of 5 stars)
by Amish D Oct 10, 2019
...Claim 1. Auto repair - authorized (and recommended repair shop) made multiple errors in repair. I had to go back 3 times, no support from TDMM. Claim 2. Auto repair - adjuster delayed, and then disappeared. 4 calls to customer service (45-75min hold time per call), over a 4week period, to find out adjuster left the company and no one else was assigned. By now, 1 year had expired and they would no longer fulfill the claim. Claim 3. Home Insurance. Concerns that TDMM may have changed my policy without approval. Called 4 times (with lengthy wait times) over 2 months to get more info - was told a manager would call me back with details. No call received. Finally, I called back a 5th time and got a supervisor on the phone. Claim still in process, Regardless of the outcome, will be leaving TDMM this fall. They exemplify the stereotypical insurance company with processes designed to decrease their financial obligations...
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truly disgusting experience

(1.0 out of 5 stars)
by Franz Oct 09, 2019
...I had a claim that I called and cancelled as I found a more cost-effective alternative elsewhere. It was with utter shock I received an mail nearly 2 years later stating I owed over $700 in unpaid insurance. All my attempts to reason with TD fell on deaf ears. I provided documents showing I had active insurance elsewhere and even went as far as contacting my phone provider to get records of prior conversations I had. I wrote TD multiple times with no success. This has left me with rising deductibles with my current insurance. It truly is pathetic that companies will do anything to reap people of hard-earned income. I will do everything in my power to dissuade anyone thinking of doing business with TD to think twice, the experience is just not worth your hassle...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.