Independent Auto Insurance Reviews

Meloche Monnex (TD Insurance) Auto Insurance Reviews

(22 reviews)
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Category: Repair, Workshop
(1.8 out of 5 stars)
Customer Service:
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Claim Experience:

Great experience

(5.0 out of 5 stars)
by L.Lee Jun 19, 2020
...I just want to share my experience with TD Meloche Monnex. May 2016 my bumper was damaged by someone trying to back into space beside mine. Luckily it was caught on dashcam and was able to read the licence plate and report to police. File claim online and got an appointment at the TD repair center. As the repair center was not familiar with my car (Tesla), I was sent to a special repair shop. I was offered a loaner vehicle but did not use it as I had another vehicle to use. The repair was done within a week and payment directly with TD. Everything went smoothly and no hassle...
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(4.5 out of 5 stars)
by bmk Feb 06, 2020
...After the accident, and reporting it to the police. I was unsure about how the claims process would go. Now that it is done, I can tell you it could not have gone smoother. The newly built site in Oakville was warm and welcoming. We were assessed and out the door with a rental in less than 30 minutes. The staff was approachable, informed and kind. When I returned to pick up my car, we were pleased to see the repair was done almost like brand new. Leaving the lot, I thought to myself, this how auto insurance claims should always be handled...
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Absolute garbage

(1.0 out of 5 stars)
by Appalled and disgusted Oct 28, 2019
...I really wish I would have read the reviews before I purchased insurance from this company. I had an accident with a car that I owned for 6 months. First accident first time dealing with an insurance adjuster, what a horrible experience. Wait times to talk to someone are ridiculous 1-2 hours even more. I left for two weeks every single day telling my adjuster how important it was that she call me back. I didn't get a call back until I filed a complaint with the manager. My brand new car that was in the accident they fixed it with used parts from a scrapped vehicle 2 years older than my own. The car does not feel the same as before the accident. Customer service skills are disgusting! The absolute worst insurance company I have ever dealt with! Needless to say, I cancelled my policy...
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Terrible customer service.

(1.0 out of 5 stars)
by Amish D Oct 10, 2019
...Claim 1. Auto repair - authorized (and recommended repair shop) made multiple errors in repair. I had to go back 3 times, no support from TDMM. Claim 2. Auto repair - adjuster delayed, and then disappeared. 4 calls to customer service (45-75min hold time per call), over a 4week period, to find out adjuster left the company and no one else was assigned. By now, 1 year had expired and they would no longer fulfill the claim. Claim 3. Home Insurance. Concerns that TDMM may have changed my policy without approval. Called 4 times (with lengthy wait times) over 2 months to get more info - was told a manager would call me back with details. No call received. Finally, I called back a 5th time and got a supervisor on the phone. Claim still in process, Regardless of the outcome, will be leaving TDMM this fall. They exemplify the stereotypical insurance company with processes designed to decrease their financial obligations...
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