MPI Auto Insurance Reviews

I was in an accident where I was sideswiped while stopped and resulted in whiplash and loss of wages. I was assigned a case manager who claimed, on her voicemail, that she would return your call within one business day. I had to leave 3 messages on 3 different days and when I finally got a call back I was on the other line who I hung up with and called her right back. She stated she was in a meeting but sounded like she was driving and would call me back. When we finally did speak it was as though she could not focus and was repeating herself and missing the question completely. She also had muffled the phone a few times as though talking to someone else in the room. Waste of my time to talk to someone who was so uninterested to even pretend to try to listen to the question being asked. I eventually found out that because I only missed 6 workdays I will only be compensated for 90% of ONE day!

Was involved in a collision, was at a stop sign and someone turning right collided into me. Other driver lied and is claiming she was going straight - so since I had the stop sign I've defaulted to 'at-fault'. 1) angle of collision isn't straight forward 2) I reported the day after (happened in the evening), another party only reported after getting a letter. 3) The person did not have license or registration - I have no idea if the person involved is the one I even dealt with and/or if witnesses were friends. I called MPI every day to determine liability. Finally, I was given a supervisor, called her every day and nothing. Finally, I got a hold of another supervisor who nudged my supervisor. Took another day, when she finally replied - it was by email and just stated what was already provided. I never got a chance to provide any additional details or even for my story to be considered. I'm being accused of gunning it across right when this other driver appeared... ya right cause that makes sense. Also, I'm putting in all this effort for fun... ya right. Another party lied and gets away with it at my expense. Terrible MPI, I do not know how they sleep at night knowing how many lives they screw.

I have had a driving license for 50 years with 15 merits because I have never caused an accident. My car is older but in mint condition. I rear-ended another vehicle recently. The only damage was to my car, the other vehicle was fine. That driver wouldn’t even exchange information but I got his license plate. After checking with an auto body shop to see if it was worth submitting a claim I decided to go to my insurance company MPI... I got a claim number and was told I could go directly to an auto body firm. I did, they took pictures, etc. and submitted them to MPI. I waited. If the auto body co. hadn’t contacted MPI I’d still be waiting (except I would have called them). They would not approve the claim because of inconsistencies? 2days after I received call from them. I had to repeat my story again and was basically told they didn’t believe me. My question was, why would I make a claim and lose 5 points on my license if it were not so. I agreed to bring my car to the depot so the adjuster of MPI could see it. I brought my car in and the supervisor and the estimator looked at my car and on the spot agreed to fix it and they would sign off on it. Today I got a call from my auto body shop saying they had ordered the parts and MPI changed their mind and now won’t fix my car. My car is only with so much. So how does an insurance co. like MPI get away with this. I pay my insurance, and MPI is happy to take my money, but I can’t have my car fixed? Even if I withdraw my claim, my question remains, how can they refuse when I pay my insurance and they are my insurance company. There is something very wrong with MPI.

I lost my driver's license over 4 years ago due to a stupid celebration resulting in a DUI. I immediately stopped drinking alcohol and decided to get my life on track. Shortly after I quit my body went into complete decline and was quickly bedridden for the next three years with cirrhosis of the liver. I received a transplant just over a year ago. In February I started the process of getting my license back, even though I only lost it for one year. It is been 7 months of part-time minimum wage jobs that can't pay my bills and feed my kids. I'm only looking for a waiver for the legislated immobilizer smart start so I can go back to being a professional truck driver and earn a decent wage. MPI is still do nothing even after two appeals (because employers won't wait for MPI, they just hire someone else). So I've been living in poverty because MPI can't get anything done in a timely manner. The amount of mistakes they've made that have cost me money and time is outrageous. I want to start a collection from all the people who have been taken advantage of by MPI and hire an independent investigation company to do an inquiry on how much coffee gets drank instead of work getting done. I'm tired of these people hiding behind their phones and returning calls at their leisure...

I backed in to sign in the parking lot at Walmart. I have not had an accident for 6 + years. I go to put in a claim and I am told I will be deducted (5) demerits. The same penalty for a 2nd offense for driving while texting. How in hell is this the same thing ? I am told my license will go from $45.00 to $300. The first year, $200.00 the 2nd year and the 3rd $100.00 before it goes back to normal. That is $600.00 for my License plus $200.00 deductible for the claim. That comes to a whopping $800.00 out of my pocket for having 1 accident in 6 years. MPI you are ridiculous. There is something terribly wrong with you being able to take 5 points right off the top but have me only gain 1 point a year for safe driving. Then when I ask the lady at MPI "What am I paying insurance for? She tells me to help pay for the damage on the claim. What about the $1700.00 a year I paid for the 6 years I did not have an accident? How do you rate me backing in to a pole on a parking lot to be as dangerous as driving while texting? Paint everyone with the same brush and charge them the same demerits for any infraction. Time to re-evaluate how you rip off the public.

Had to call in for every single step for things to keep on going for our claim which is all supposed to be communicated and done automatically. If I wouldnt keep on calling in we wouldnt get anywhere with our claim. Once you finally talk to someone after waiting so long, the person was so super rude and just wouldnt let me explain. Hope to never have to deal with them again.

My son hit a deer outside Oak Bank that happened on 12 November it is now 15 December the adjuster took her time on getting the claim advanced now being so lucky and privileged she has finally answered her phone and advised me that’s a check for his vehicle that he has been without for a month and will be another two weeks before he gets it right at Christmas time but nobody’s around...

My van was stolen. I live alone and have no family. MPI gave little info as to the process. I have never gone through this before... I don't know what questions to ask or how the process goes. They gave me no list of approved shops MPI certified. Left making a guess who to take it to then have to relay information as they can't seem to call each other. I am the victim yet I am doing all the work. Towing of vehicle to shop was delayed by at least 7 days
Still would have been sitting at MPI if I didn't call and asked when it was being delivered to the shop, it would still be in their lot.
They gave me no time frame or date for the usage of the rental. All of a sudden I get a call that coverage has stopped. No warning no heads up... No date when coverage would expire. I don't get one little bit of info if I am not after them. Still, when asked when coverage is up on rental they gave me no answers.
It leaves me in tears. I have to get my van back which is disgusting to drive after people living in it because the coverage of the vehicle is breaking me. I am just a single poor person and MPI is breaking my back. I'm sure they wouldn't treat the owner of a Porsche like this.
If only there was another way other than being treated like garbage.

Claim experience way worse than vandalism. Slashed tire and broken door glass. It was towed away and still waiting for the adjuster to look at it after 5 days. Anyone could adjust it with one quick look. Phoned them. On hold for nearly 2 hours. No answer and rude. No update on claim status. I phoned the tow truck company. Much more courteous. They told me what little they knew but were very courteous and empathetic. Cannot complain about customer service. They have none!!!

They are just another money-hungry corporation that doesn’t care about people. They lied several times during my claim. I was injured in an accident that wasn’t my fault. Took 3 weeks to be able to start any treatments for whiplash and concussion. They lost my Keys for a week. I had to go down to their comp wound and of course, my keys were sitting on the driver's seat where I told them they were. They said I could go to a physiotherapist and chiropractor but then they denied my physio claim months 3 months after the accident. They rejected the chiropractor's diagnosis that I needed more sessions to heal properly. Private insurance cost more but is worth it when you have a claim. You can’t even call them as they say they aren’t taking calls and to leave a message. I have left 3 in 3 days and no one has called me back. The absolute worst!!!