Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(27 reviews)
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Category: Accident-free Driving
(1.4 out of 5 stars)
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Car Insurance Renewal

(1.0 out of 5 stars)
by rhonda May 03, 2019
...I was a with RBC - Aviva until I was fired today as a client when they refused to renew my insurance. They cited I missed some information on the application paperwork that they had received AND instead of calling me or worse emailing me to call them, they sent a letter which I got just yesterday to which I called them at 8 this am, and then after making me redo the paperwork again over the phone they refused my renewal, because they said my insurance expired at midnight - unbelievable!!! Even though they had ALL my information on file already, otherwise why would they have insured me for all these years? This, after having NO claims, NO speeding tickets and a flawless driving record for 25+ years. WORST EXPERIENCE EVER!...
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Thank you insureye and posters

(1.0 out of 5 stars)
by Sakensun Apr 28, 2019
...I was just informed we have been randomly chosen to reapply and thanks to what I have read we will be looking elsewhere. I’m sure there are other companies willing to insure 3 cars for someone who has never had a ticket or claim or missed a payment in 26 years. It also seems to me that we were “randomly picked” because our 16-year-old daughter just received her learners permit. And although there it is not supposed to affect your insurance as a parent, this is their way of increasing your premiums...
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Just Don't Trust

(1.0 out of 5 stars)
by Rono Apr 16, 2019
...I'm a 50-year male that has been driving for 35 years and never had one claim...and never so much have got a speeding ticket. I was with Dalton Timmis insurance happily, until they got purchase by Aviva. First I was sent the ridiculous 5 pages of forms to be completed and sent back...despite them already have all the information already. Fine...whatever...I complete it and send it back, only to be informed that my rates have gone up and they want the entire year paid in advance, instead of month to month. Again...I have never even got a speeding ticket in my accidents or claims. top it off...after I informed them, that I will be taking my business elsewhere, they sent me an email saying I needed to complete the attached cancellation form. Begrudgingly I opened the attachment and instead of a cancellation form, they had sent me someone else's insurance forms. I'm sure that person would love to know that his personal information is being sent out to strangers. I'm not sure if they are just trying to run their company into the ground or drive business elsewhere...but in either's working...
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Stay away from Aviva

(1.0 out of 5 stars)
by 2tonyandterry Mar 25, 2019
...Worst experience ever trying to deal with this company. Took 3 weeks to settle a claim when my wife got hit (not her fault). They refused to listen to our complaints and basically told us to like it or lump it. Insurance premiums were raised over 200$ a year for no reason at all as our driving records are squeaky clean. I'd prefer the charges of going without insurance than dealing with this company ever again. There is NO customer care whatsoever...
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Terrible insurance company

(1.0 out of 5 stars)
by verdecal Mar 04, 2019
...I was sent a form to fill out, (they gave me a week) 5 business days to fill it out and mail it back. I had to say goodbye (loyal 9-year customer with no record of any issues or accidents with them). Customer service was horrible and I just had to leave. I found out later that their rating was at an all-time low and the company was in some financial turmoil. So not only did I drop the auto insurance I also dropped my home and cottage insurance as well. I would suggest staying away from this insurance company...
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20% increase April 2019

(1.0 out of 5 stars)
by garytown Mar 03, 2019
...Well after 25 years with them, no claims on anything, now retired, 6000 km a year driving, now was hit with a 20% increase for no reason. GOODBYE!!!...
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