Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(34 reviews)
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Category: Accident-free Driving
(1.3 out of 5 stars)
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Awful company

(1.0 out of 5 stars)
by Don't use Aviva Dec 20, 2019
...Been a customer for over 3 years, spent almost $5000 with them to insure my truck. No accidents, no claims, always paid monthly on time, 9-star driver rating. Receive letter (which is registered for some reason) without thanking me for being a customer saying your renewal will expire, you will have to fill out a form otherwise we will not renew you, and you will have to pay an annual lump sum. The quote was an extra $600/year. No thank you - will not use again and would urge others not to either...
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(1.0 out of 5 stars)
by michael Nov 07, 2019
...I've been with them for 3 years. Last year my bank did a mistake with my credit card and I even didn't know. I received a new card but the payment was already declined for Aviva. I called them and they said that I lost my premium and I need to pay $50 fees for late payment. I sent the proof from the bank and, right... THEY NEVER ACCEPTED. All were AUTO payments! So I did it anyway because I had to drive that day... My luck to call and check for my plates. So I paid the downpayment first and last month and this year, they charged me the last month with the new increased amount!!! The last month was paid already and they charged me again but with the amount from the future policy! Aviva is just scammers! I had 2 Europeans from customer support. They were amazing, old guys. The rest... so sad!! bad service!!! Also, The insurance this year with $470 more for... what? I never had an accident, claim or ticket in 14 years of driving...
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Worst customer service

(1.0 out of 5 stars)
by Jtan87 Oct 30, 2019
...I’ve had RBC auto insurance (underwritten by Aviva) for at least 6 years now. I chose this because I banked with RBC. Figured there would be some loyalty rewards. Fast forward 6 years to today. I’ve never claimed an accident or anything at all. Not for auto. For home. For life. For anything. I’ve just systematically been paying my premiums. Out of the blue, they tell me my policy will be cancelled 10/01/19 because I never filled out an application that was never received. They let me worry about coverage for days before confirm that I was still covered until they had reviewed my application. Almost a month later, 10/30/19, I get another letter saying I had $1890 past due. This coincidentally is my annual premium amount. I called customer service to inquire what this is about, as for my tenure as a client, I’ve always paid monthly. Auto withdrawals never skipped a beat. Now the guy who takes my call informs me that this is a new law. Everyone in AB must pay annually. I asked, can I maybe pay half now. And half in two weeks when I get paid? Nope. No way around it. Must pay in full by 11/04/19 or my policy is cancelled. Asked if this was regarding some new legislation being passed (given we just had a provincial election not too long ago, and a federal one a few weeks ago). Guy then fesses up, says it’s a new policy Aviva under RBC is enforcing. I ask him then, to see what other policies I have active. And word for word he tells me, “ there are over 25 pages with people with the same last name as yours. And you want me to find you?” At this point, I was shocked. 1. Have you not already pulled my account? 2. If so, do it again. Use my first and last name.DOB, address, number etc. He then repeated himself. And I replied with “so you’re saying that it is beyond you and your scope of work to search for any policies I am currently still paying for? Answer carefully because I know this is recorded”. He then quickly finds the knowledge to search. And abruptly tries to transfer me to someone else. I told him never mind. As he’s been enough help for me today. I end the call and call another insurance. They’re more than happy to help me. They’re more than happy to get my business. All that, and guess what, even saves me $200 annually. I call RBC back to cancel. And this new representative tells me there is a cancellation fee for cancelling midterm. I argue and say, I would love to have had continued my policy. But you’re asking for a large amount of money, and the time frame of less than two weeks is ridiculous. Not to mention, the audacity of strong-arming me do this without any warning or notice. They told me I had to pay for the one month over coverage for the month of October. I was covered it never got width drawn. So I agreed to this payment. But then they tried to tack on a random $283 charge on top of the $167 premium for the month. I asked for a cost break down. On where they’re pulling this cancellation fee. And she told me it’s because I’m cancelling. Ironically, I’m only cancelling because they backed me into a corner. Either I had to fork up over almost $2000 and if I didn’t want to oh that right away then my conciliation prize was the cancellation fee? Not today RBC. I argued a bit more. And they decided to waive the cancellation fee. Long story short, RBC insurance. And Aviva, the underwriter, are crooks through and through. I warn anyone reading this. Beware...
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Terrible Terrible Company

(1.0 out of 5 stars)
by peter Sep 25, 2019
...I have the same experience as most other people. After paying premiums for 15 years, my car insurance was cancelled after a no-fault accident and now my house is in cancelled because of a $10,000 flood claim. They downgraded my driving rating to a new driver for a no-fault accident. This company is not accredited by the better business bureau and I'm surprised that RBC associates themselves with such unscrupulous business practices...
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