Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(23 reviews)
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Category: Accident-free Driving
(1.4 out of 5 stars)
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Just Don't Trust

 
(1.0 out of 5 stars)
by Rono Apr 16, 2019
...I'm a 50-year male that has been driving for 35 years and never had one claim...and never so much have got a speeding ticket. I was with Dalton Timmis insurance happily, until they got purchase by Aviva. First I was sent the ridiculous 5 pages of forms to be completed and sent back...despite them already have all the information already. Fine...whatever...I complete it and send it back, only to be informed that my rates have gone up and they want the entire year paid in advance, instead of month to month. Again...I have never even got a speeding ticket in my life...zero accidents or claims. Then...to top it off...after I informed them, that I will be taking my business elsewhere, they sent me an email saying I needed to complete the attached cancellation form. Begrudgingly I opened the attachment and instead of a cancellation form, they had sent me someone else's insurance forms. I'm sure that person would love to know that his personal information is being sent out to strangers. I'm not sure if they are just trying to run their company into the ground or drive business elsewhere...but in either case..it's working...
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Stay away from Aviva

 
(1.0 out of 5 stars)
by 2tonyandterry Mar 25, 2019
...Worst experience ever trying to deal with this company. Took 3 weeks to settle a claim when my wife got hit (not her fault). They refused to listen to our complaints and basically told us to like it or lump it. Insurance premiums were raised over 200$ a year for no reason at all as our driving records are squeaky clean. I'd prefer the charges of going without insurance than dealing with this company ever again. There is NO customer care whatsoever...
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Terrible insurance company

 
(1.0 out of 5 stars)
by verdecal Mar 04, 2019
...I was sent a form to fill out, (they gave me a week) 5 business days to fill it out and mail it back. I had to say goodbye (loyal 9-year customer with no record of any issues or accidents with them). Customer service was horrible and I just had to leave. I found out later that their rating was at an all-time low and the company was in some financial turmoil. So not only did I drop the auto insurance I also dropped my home and cottage insurance as well. I would suggest staying away from this insurance company...
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20% increase April 2019

 
(1.0 out of 5 stars)
by garytown Mar 03, 2019
...Well after 25 years with them, no claims on anything, now retired, 6000 km a year driving, now was hit with a 20% increase for no reason. GOODBYE!!!...
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It's time to say goodbye ...

 
(1.5 out of 5 stars)
by Girl from Milton ON Feb 27, 2019
...It is so sad, but I decided to leave RBC Insurance after being a loyal customer for almost 20 years. The price hike in 2019 is unacceptable, I have a perfect driving record, no claims on my house insurance. I was told by two different RBC agents, that the price increase on my policy was because my new 2018 car doesn't have Autonomous Emergency Braking (AEB), REALLY!!?? I spoke to a few different, reputable Insurance companies and they were laughing, they told me, they never heard about an increase in premium for not having AEB installed on the car. Well, I was a loyal customer, but RBC/AVIVA is not, so it's time for me to look for a new Insurance Company...
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Zero Stars

 
(1.0 out of 5 stars)
by QueenK Feb 23, 2019
...This company is absolutely awful. They are the first company that I used for my car insurance and when they were under RBC, they were great but the minute they switched to Aviva, they were absolutely horrible. They more than tripled my policy amount over two years then suddenly cancelled my entire policy without a word. Not even one claim or at-fault accident on my file. They are absolutely disgusting and the worst. I hate this company...
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APPLICATION & FULL PAYMENT??!!

 
(1.0 out of 5 stars)
by Shocked Feb 22, 2019
...I just got a registered letter from Aviva stating I had to submit a "WRITTEN APPLICATION FOR REVIEW AND ACCEPTANCE". Without this form, my policy would not be renewed. Also, FULL PAYMENT must be made if accepted. I spoke to an agent 2 weeks prior to receiving this notice and there was no mention of this ridiculousness. He updated my existing insurance with my new details and I got my pink slip in the mail. Today, I called them again to find out why I was getting such a letter and the rep. indicated that I was picked randomly and this is a NEW LAW in ALBERTA - which I think he said to get me off the phone #fakenews. I will be filing a complaint and will start looking elsewhere for auto insurance. I have a clean driving recording & have been driving for 15 years. This does not add up - they are up to something...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

What gives

 
(1.5 out of 5 stars)
by was loyal Feb 15, 2019
...Over 30 years with Aviva. NO claims, NO accidents, never a payment missed. On renewal, premium increased by $600.00 for no cause at all. Left for a better Co. Wish them well...
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Aviva...Don't use ..Period

 
(1.0 out of 5 stars)
by Noviva Feb 07, 2019
...Have been insured with this company for many years, without claims! Just received a "registered letter" from them this morning requesting, sorry, demanding, that I apply to renew my auto insurance with a 5-page "inquisition application form". Apparently, this company is purging or firing good clients. Why would anyone even consider renewing with them with this kind of attitude?? Don't use Aviva or even get a quote from them...
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