Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(86 reviews)
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Category: Billing, Payments
(1.4 out of 5 stars)
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WORST Service ever.

(1.0 out of 5 stars)
by DISGUSTED Jun 11, 2019
...After receiving the most insulting letter to see if I "qualify" for my Auto Insurance after years and years of being a client, Home, Auto Mortgages, Investments, RSP's etc. Not a single late or missed payment. One hail damage claim only in ALL the years my family and I have been with Royal Bank, I along with many others get this extremely unprofessional and impersonal letter. I started March 1st trying to cancel my insurances, I have spent 5 phone calls for a total of over 4 hours on hold, I have gone to the Royal bank branch to try and get assistance spent 35 min in the branch, was given a 1800 phone number to the Insurance office, which we called from within the Royal Bank branch, we received a voice mail and was promised a phone call return within 45 min. It's now 7 days later! Then I was given a phone number to Royal Bank Insurance office on Jasper Ave Edmonton, which when called stated the number was "Out of Service" So once again I phone Royal Bank insurance, Back to sitting on hold. I FINALLY got through to a person! I asked to cancel my insurance, to be told there will be a cancellation fee since I did not do it prior to renewal even though they could see that I had started this process March 1st, it's now June! So I request a cancellation today I am told there will be a cancellation fee even though it was out of my control because I could not get through to cancel prior to renewal. I am so unbelievably disgusted at this point I don't care I will pay the 47.00 cancellation fee only to be told I have to go to a Royal bank Insurance" office" in order to pay it. The Royal Bank can not collect the fee unless I pay it by Visa. The Royal Bank cannot take it out of my Royal Bank account. I have to go to an insurance office on the other side of the city... If I don't pay it either on my visa or go to the Insurance office, then it goes to the collection, that's what I am told... After 40years with the Royal Bank, this is the service they provide! I am, however, benefiting in the end because I saved $1305.00 per year on my home and Auto Insurance. My Business accounts, my personal accounts, my family's accounts and investments will all be moving from this Financial Institution. My advice is to seek Your Insurance business elsewhere you will save a great deal of money and receive respectful customer service...
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Do Not Use this Company

(1.0 out of 5 stars)
by KamyRR Jun 08, 2019
...I have been with them for ten years and the reason why I left was they would sometimes take out two payments for one month and skip a month. When I called them to ask why they changed the payment days around, their answer to me was - "That's how the calculations work." With that change, it was very hard for me to keep up. I am disabled and working part-time. My payments went from $140.00 a month to $160.00 sometimes twice a month. That was very hard. Last year I had missed a payment and I received a registered letter from the company. As soon as I got the letter I called them. The guy on the phone told me that they had already cancelled my tenant insurance and I can not get it back, even if I paid. So my husband paid everything in full and I made sure to ask the guy on the phone if there was any outstanding balance and he said "NO". The company sent me a letter letting me know that I have no outstanding balance. It is a good thing that I kept the letter because now they sent me two more letters saying that I owe them an outstanding balance of over $300.00. I was so mad that I called them and asked them what are they doing. One lady said it was for leaving the company and it is the total of two policies plus interest. I told her that they cancelled from their end and she could not give me a good answer. I called them back a few days later and spoke to another lady. I had all my letters those they sent me and read them to her because I was so mad. She told me that the company was charging me 16% interest on late payment and leaving the company. I have received two calls from the billing department. I did not take the first call but I took the second call and the guy was trying to be nice but I was still mad...
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Worst Insurance

(1.0 out of 5 stars)
by ananda May 06, 2019
...My auto and home insurance were with RBC for 18 years and they changed it to AVIVA. AVIVA ask me to fill a form and keep rejecting to renew if I don't fill it right and also demand to pay a full annual premium up front. Being with RBC for that long, I didn't like their attitude and changed my insurance to another company for a better premium. They charged a monthly premium. I do not recommend Aviva insurance...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.


(1.0 out of 5 stars)
by Alli P Apr 10, 2019
...Absolute garbage company. Got my notification in the mail for my renewal. Come to find out they increased my premiums for home and auto insurance. After 6 years with them, this is how they treat my husband and I. He had 1 minor traffic ticket and they tried to blame it on that. Normal insurance companies decrease your rates over time. Not RBC Aviva... Not a chance. The representative then informs me that they applied to whomever to be able to increase everyone's premiums... they increased it alright... They got approved to increase their premiums by 20%!! This is absolutely absurd. My car insurance increased by almost $100 and my tenant insurance increased by $20! Unreal. It's almost criminal how they're allowed to get away with this. Ever since they partnered up with Aviva everything has gone to crap. Stay away from them. Save your money and go elsewhere...
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Find another provider

(1.0 out of 5 stars)
by Kirby Mar 19, 2019
...One of the many caught in the Aviva Alberta Exodus. Not prepared to go through the hoops they have demanded for renewal, nor switch from monthly to annual upfront payment on less than a month's notice, nor risk them denying me insurance for missing an item on their form if not filled in to their satisfaction. Would require me being on hold with them yet again to get data that only they have as it was never released to me anyways! In calling around for quotes, other providers have confirmed that Aviva started with low rates then realized the claims rate in AB and are getting out. Have landed at The Personal for a similar rate...
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(1.0 out of 5 stars)
by kellyd Mar 12, 2019
...We just received their standard registered letter, requiring us to complete a new application, which they may or not approve, and then we must pay our entire premium up front. We have been with RBC, which is now underwritten by Aviva, for over 10 years. No claims, never a late payment, loyal customers and this is what we get in return. After a conversation with RBC, I was advised that Aviva is requiring all premiums are to be made upfront for EVERY Aviva customer in Alberta and a couple of other provinces due to the amount of defaulted payments. Apparently, they don't look at you as an individual, but as an Albertan! Unbelievable. This looks really bad for RBC as well...
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AVIVA, a horror story.

(1.0 out of 5 stars)
by Frank Mar 05, 2019
...For anyone that has auto insurance from Aviva Canada, I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them. They are a horror story and only want your money and will find any excuse to avoid payouts. Here is my horror story. I have had them for over 10 years as my auto insurance provider and dutifully paid the premiums on time, every time, even when I heard others had cheaper premiums with other companies. Stupid me. On July 2018 I was involved in an auto collision. The other driver was at fault and was charged with careless driving by the police officer. It was my bad luck that he also had Aviva insurance. I reported the accident in same day. Aviva quickly wrote off the vehicle, even though the damage did not seem that extensive, and lowballed me on the payout. Less than half of what I paid 2 years prior. I argued that I had done some major repair work on it 6 months prior and should be at least partially compensated for that as well. According to Aviva that is apparently where I committed a sin. It seems we cannot question being ripped off by them. After 1 month of no definitive answers from them, in frustration, I cancelled my multiple auto and property policies with Aviva. They lost a total of $6,600 annual premiums because of their unprofessional approach. And really for a mere $12,000 claim. That appeared to have been my second mistake. I believe that they thought it was now payback for cancelling my policies. They took over 6 months to make a case that the work was not done as detailed in the receipts I provided. They put me through phone and an in-person interrogation (the Gestapo could not have done a better job). The end result was that they declined my claim including the car rental I used for 1 week after the accident. While it may be true that the auto shop cheated me on the work done in the bills, they should have simply declined the receipts and maintained their original offer, low as it was. Talk about adding salt to a wound. I have now retained a lawyer and proceeding with legal action against Aviva. Stay away from this scam of a company...
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