Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(36 reviews)
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Category: Brokers, Agents
(1.4 out of 5 stars)
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Such a shame...

(2.5 out of 5 stars)
by fern8 May 29, 2019
...I have been with AVIVA for almost 2 years. It is my first time having auto insurance as I have been on my parents' plan while in university. I was really happy at first. The monthly prices were fair, and they were responsive to my needs when I moved and needed to change my address on file. All was well with my first renewal, it was processed automatically. I have no accidents, tickets, and a pristine driving record. I thought it was a blissful union (lol)... On the last 3 months, I had one claim and I thought it was handled well. It was a not-at-fault accident. The adjustor at AVIVA was on my side, communication was great, and he made sure the other party's insurance paid for the whole thing (repairs, rental), including making sure my deductible was waived. Anyway, I was happy! Then I got the package of renewal information. Another reviewer called it the Aviva Alberta Exodus and I think it's a great title...I'm in Alberta. I was shocked they asked me to re-apply and was told by a friend who works in insurance that Aviva is firing clients in Alberta because they have lost money in the past few years. I's not my fault! I never missed a payment. Then, the adjustor working on my claim goes MIA. I finally call and am told that he is no longer working there...communication has taken a bad turn. It's sad because things were good at first. I am switching insurance providers for my upcoming renewal...not worth the hassle. Good luck finding something better, everyone...
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Terrible service.

(1.5 out of 5 stars)
by jim May 13, 2019
...So, it appears Aviva does not care about its customers. They only fix what can be seen. They fixed 80% of the issues and left me to fend for myself, even after Ford said it "this can be the cause of the impact" (direct quote). Aviva also does not like phones - or at least calling back. It took my adjuster days to return my calls, and 1.5 weeks later I had to call to find out someone else now has the case. Since I got my car back in March 2019 (it took 1.5 months to fix) I barely drove it. Now I have to pay for the rest of the repairs myself. Beware...
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(1.0 out of 5 stars)
by Laura H Apr 25, 2019
...Could not be more upset with Aviva Insurance, I had 2 policies with them; 1 policy which had a vehicle and another policy which has a vehicle and a house. Aviva automatically renewed my insurance policy for the house and 1 vehicle in November for another year and then when my second policy came up for renewal in December they made me fill out a bunch of bogus paperwork to renew that separate policy. I have friends that work in the insurance industry and said that Aviva was re-evaluating me as a customer because my premiums were not high enough (this would have been ok if they just raised it but the fact they made me reapply for one policy and not the other with the most non-user friendly paperwork to fill out ...) we all know how the economy works..... I ended having to get different insurance for my one vehicle and they were going to charge over $500 to cancel my home and auto with them because they just renewed it automatically the month before. My recommendation is to get a broker and tell them to not even look twice at AVIVA. The worse kind of customer service experience I have ever encountered. DO NOT CHOOSE AVIVA...
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RBC/Aviva terrible service

(1.0 out of 5 stars)
by Upset Apr 14, 2019
...I received the 5-page form by registered mail to renew my auto insurance with Aviva. I’ve been with RBC insurance for 19 years. I have one month to return the form. After reading comments on this forum, I called RBC and spent over an hour filling form, so as to avoid problems. Who knows what algorithm triggered this? This is an awful way to do business. I called a broker and provided them with the same information for a quote. I’ve had it with dealing with an insurance company that treats me so shabbily. I called them last fall to get a quote on a new trailer. I wanted to sell my existing one and buy a new one. In mid-policy, they cancelled my trailer insurance while I was on the phone. I got it back, but it took hours on the phone. I promptly sold my trailer and did not replace it. I find that Aviva is very fickle and unpredictable. I’m hoping that the broker comes up with something reasonable. I would like to never need to deal directly with insurance companies again...
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Not renewing my car policy

(1.0 out of 5 stars)
by Dadara Apr 03, 2019
...Stay away from Aviva. Terrible experience. Been insured with RBC for 10+ years never had any problems. Since they merged with Aviva been horrible. This year got 5 pages long application to fill out by certain date and been told if they don't receive by the due date my insurance wouldn't be renewed. Sent all the documents on time and still got mail back telling that they won't renew my policy because I didn't send documents on time. Called them and when they realized it wasn't my mistake they were trying to find another excuse not to renew and they said to me even if you send all the documents on time we can't renew because some info is missing. The real reason for not renewing our policy is the at fault accident that I had in November 2018 and as soon as you make a claim they are trying to get rid of you. We do have accidents forgiveness for the first time as they said but that is a real lie. Never heard from anyone that insurance won't renew your policy because not filling the application properly. This is just a stupid excuse that they use. First of all, I have never done this before usually, broker fill all the necessary info so if I didn't do it properly they should offer some help because I'm not the broker and this shouldn't be the reason for not renewing my policy. Please do not go with them if you need any kind of insurance they are horrible awful customer care, not getting anything for being a loyal customer it is disaster. So rude, instead of trying to keep you as a customer they are telling me to look elsewhere for insurance. Rbc you made the biggest mistake for selling your company to Aviva. They are not professional insurance company. Terrible I will advise anyone that I know to stay away from them and hopefully, they will be out of business soon. I would rate them 0 stars. They shouldn't exist at all...
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Worst insurance ever

(1.0 out of 5 stars)
by Bmac Mar 13, 2019
...Have a claim open now, about a stolen car... They treat you as a criminal, it’s already been 6 months and it is still under investigation... The adjuster, investigator, and claims department are very rude and awful. I really like my broker, but as for Aviva insurance, it’s crap and not worth the extra money for full coverage if your car's used... Would not recommend to anyone... I wouldn’t even give one star if there was an option...
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