Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(61 reviews)
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(1.4 out of 5 stars)
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RBC/Aviva terrible service

 
(1.0 out of 5 stars)
by Upset Apr 14, 2019
...I received the 5-page form by registered mail to renew my auto insurance with Aviva. I’ve been with RBC insurance for 19 years. I have one month to return the form. After reading comments on this forum, I called RBC and spent over an hour filling form, so as to avoid problems. Who knows what algorithm triggered this? This is an awful way to do business. I called a broker and provided them with the same information for a quote. I’ve had it with dealing with an insurance company that treats me so shabbily. I called them last fall to get a quote on a new trailer. I wanted to sell my existing one and buy a new one. In mid-policy, they cancelled my trailer insurance while I was on the phone. I got it back, but it took hours on the phone. I promptly sold my trailer and did not replace it. I find that Aviva is very fickle and unpredictable. I’m hoping that the broker comes up with something reasonable. I would like to never need to deal directly with insurance companies again...
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Not renewing my car policy

 
(1.0 out of 5 stars)
by Dadara Apr 03, 2019
...Stay away from Aviva. Terrible experience. Been insured with RBC for 10+ years never had any problems. Since they merged with Aviva been horrible. This year got 5 pages long application to fill out by certain date and been told if they don't receive by the due date my insurance wouldn't be renewed. Sent all the documents on time and still got mail back telling that they won't renew my policy because I didn't send documents on time. Called them and when they realized it wasn't my mistake they were trying to find another excuse not to renew and they said to me even if you send all the documents on time we can't renew because some info is missing. The real reason for not renewing our policy is the at fault accident that I had in November 2018 and as soon as you make a claim they are trying to get rid of you. We do have accidents forgiveness for the first time as they said but that is a real lie. Never heard from anyone that insurance won't renew your policy because not filling the application properly. This is just a stupid excuse that they use. First of all, I have never done this before usually, broker fill all the necessary info so if I didn't do it properly they should offer some help because I'm not the broker and this shouldn't be the reason for not renewing my policy. Please do not go with them if you need any kind of insurance they are horrible awful customer care, not getting anything for being a loyal customer it is disaster. So rude, instead of trying to keep you as a customer they are telling me to look elsewhere for insurance. Rbc you made the biggest mistake for selling your company to Aviva. They are not professional insurance company. Terrible I will advise anyone that I know to stay away from them and hopefully, they will be out of business soon. I would rate them 0 stars. They shouldn't exist at all...
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Find another provider

 
(1.0 out of 5 stars)
by Kirby Mar 19, 2019
...One of the many caught in the Aviva Alberta Exodus. Not prepared to go through the hoops they have demanded for renewal, nor switch from monthly to annual upfront payment on less than a month's notice, nor risk them denying me insurance for missing an item on their form if not filled in to their satisfaction. Would require me being on hold with them yet again to get data that only they have as it was never released to me anyways! In calling around for quotes, other providers have confirmed that Aviva started with low rates then realized the claims rate in AB and are getting out. Have landed at The Personal for a similar rate...
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Worst service insurance ever

 
(1.0 out of 5 stars)
by raymond_n Feb 22, 2019
...Do yourself a big favour and avoid Aviva at all costs. Unacceptable customer service, insane wait times to speak to advisors. Some we have documented 78 minutes wait time to speak to an advisor. Insulting and actually disgusting how we were treated, even got hung up on a few times. Yes, they actually hung up and said: we are now closed, goodbye. Really the worst experience with an insurance provider ever. They just make up the rules as they go. You have been warned folks, the reviews are true. Simply do not even try!!!...
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100% Unprofessional!

 
(1.0 out of 5 stars)
by Say no to Tyrants Feb 20, 2019
...Do yourself a big favour and avoid Aviva at all costs. Unacceptable customer service, insane wait times to speak to advisors. Some we have documented 78 minutes wait time to speak to an advisor. Insulting and actually disgusting how we were treated, even got hung up on a few times. Yes, they actually hung up and said: we are now closed, goodbye. THEN my wife's 2004 Chevy Tahoe was stolen and we were treated like criminals. They stated that the vehicle's ignition wasn't compromised the usual way that their appraiser is used to seeing. Not my problem. We were treated as suspects and were victimized worse by Aviva. They even had the nerve to ask for bank records, income tax files, even phone records couldn't believe it. We ended up settling for way below replacement value after 7 months of going back and forth. They make 1 offer and if you don't like it, too bad. We got $4100 to replace our Tahoe and had to spend $7500 to obtain a comparable vehicle. Really the worst experience with an insurance provider ever. They just make up the rules as they go. You have been warned folks, the reviews are true...
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worst service ever

 
(1.0 out of 5 stars)
by BrowneyZ Feb 20, 2019
...They kept me waiting 52 min but no response. I was very much disappointed. Will never use Aviva service...
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WORST COMPANY EVER!!!

 
(1.0 out of 5 stars)
by TRISHA Feb 13, 2019
...I have been insured with RBC for years and didn't have any issue! I've been driving for more than 10 yrs and for the first time my insurance was cancelled! I received an email on Oct. 30, 2018, regarding a missed payment for Oct.15, 2018 and a note on the bottom to disregard the email if payment has been made. I could've disregarded the email but rather replied informing them of an online payment made Oct. 17, 2019. I didn't receive any calls, nor email assuming everything is okay. I have been trying to contact them since the day I moved to the new address as I wanted to get home insurance. Called several times and on hold for 40mins-1h. One day I decided to press the key that corresponds to the sales department. My call was answered in less than two mins. The agent was unable to give me a quote as I have an existing car insurance and someone will give me a callback. I provided him with my new address so they would have an idea. Anyhow, I called back in Dec. 2018 to get a home insurance quote as no one ever called or emailed me! This is the day I was informed that my car insurance was cancelled effective Nov. 20, 2018, as late fees $40 were not included on that payment I have made online! The 2 registered emails were mailed and returned. Yet they had sent me my $150 refund through same mail! Hello?? All I hear is computer generated! Yes, blame it on the computer! Insurance cancelled >> computer generated! What's the point of having employees if everything is generated by a computer?? They didn't even bother trying to take that $40 on my bank account that obviously I will call them if I had just made a payment! I drive my kids to school not knowing I no longer have a car insurance! MY CAR INSURANCE HAS MORE THAN DOUBLED JUST BECAUSE OF $40? It's already a struggle for a single parent to make ends meet then THANKS TO AVIVA FOR ADDING UP TO MY PROBLEMS!!!...
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