Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(153 reviews)
This page has been viewed by:
2,536
consumers
Category: Claim Exprerience
(1.4 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:
 

Scam

 
(1.0 out of 5 stars)
by Kevin H Jun 18, 2019
...Aviva has been changing my insurance for a vehicle which has been a total loss for 2 weeks. When I called and complained they said I had to call a different department to cancel the policy. This is a scam. By the way, she hung up on me...
0 of 0 people found this review helpful. Did you?
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Worst insurance company

 
(1.0 out of 5 stars)
by aisha Jun 06, 2019
...They will put you through hell and back. I got into a car accident and it wasn't my fault I was hit from the back. I had my 10-month-old baby and as insurance, they were no help end story I struggled but yet I paid them every month... This company is a scam they enjoying taking your money for a service they can't provide. Please, If you want to be a peace protect yourself and stay away from Aviva...
0 of 0 people found this review helpful. Did you?
 

GARBAGE COMPANY

 
(1.0 out of 5 stars)
by Atul May 13, 2019
...Worst experience ever. Met with an accident on 22 March 2019 and still waiting for the settlement amount. Made 40+calls and emails and they are like “we are investigating” like what? Did I murder someone? And now I bought a cheap car to commute and they put a hold on my insurance and I can’t even drive my car(new)! I wish I could give them zero stars...
0 of 0 people found this review helpful. Did you?
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.
 

Terrible service.

 
(1.5 out of 5 stars)
by jim May 13, 2019
...So, it appears Aviva does not care about its customers. They only fix what can be seen. They fixed 80% of the issues and left me to fend for myself, even after Ford said it "this can be the cause of the impact" (direct quote). Aviva also does not like phones - or at least calling back. It took my adjuster days to return my calls, and 1.5 weeks later I had to call to find out someone else now has the case. Since I got my car back in March 2019 (it took 1.5 months to fix) I barely drove it. Now I have to pay for the rest of the repairs myself. Beware...
0 of 0 people found this review helpful. Did you?
 

Worst Company

 
(1.0 out of 5 stars)
by chahal May 07, 2019
...Very bad experience with them. Facing issues after two years of animal impact claim for myself which was no fault, but now that claim is shown in my wife licence, as unknown, which increases our premium for a new policy. I don't know what to do now? Stay away from AVIVA...
1 of 1 people found this review helpful. Did you?
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

Garbage Aviva company

 
(1.0 out of 5 stars)
by Michael Apr 15, 2019
...Aviva should change their name to Garbage company. It's not only me, but many of my knowns had the worst experience. Note it whenever you need a claim you will get nothing. This company is the best in refusing claims. Never get this insurance...
3 of 3 people found this review helpful. Did you?
 

Crooks ....buyer beware!!!

 
(1.0 out of 5 stars)
by TM Apr 03, 2019
...Beware, this is how they boost bottom line by denying legitimate claims...the extreme delays in hope that policyholder loses interest or gets frustrated and walks away. Quick to sign up and consistent with pulling monthly premiums however if you ever have a claim they will delay and delay and treat you like a criminal. Six (6) months after filing a claim (hit by a driver who ran a red light) and we are no closer to a resolve and they have not provided a cent towards the $1800 put out for rental (did I mention they continued to take out full premium although there was no car on the road due to their adjuster writing off). They are known for their delay tactics (first thing lawyer told us when we mentioned who the provider was). Make sure you tell all your friends and family to stay clear of this provider for both auto and home insurance based on all the really BAD reviews for both services. Not investing in proper due diligence prior to signing on was my first mistake with these crooks!! They don't even deserve a 1 star should be -5!...
2 of 2 people found this review helpful. Did you?
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Stay away from Aviva

 
(1.0 out of 5 stars)
by 2tonyandterry Mar 25, 2019
...Worst experience ever trying to deal with this company. Took 3 weeks to settle a claim when my wife got hit (not her fault). They refused to listen to our complaints and basically told us to like it or lump it. Insurance premiums were raised over 200$ a year for no reason at all as our driving records are squeaky clean. I'd prefer the charges of going without insurance than dealing with this company ever again. There is NO customer care whatsoever...
2 of 2 people found this review helpful. Did you?
 

Worst insurance ever

 
(1.0 out of 5 stars)
by Bmac Mar 13, 2019
...Have a claim open now, about a stolen car... They treat you as a criminal, it’s already been 6 months and it is still under investigation... The adjuster, investigator, and claims department are very rude and awful. I really like my broker, but as for Aviva insurance, it’s crap and not worth the extra money for full coverage if your car's used... Would not recommend to anyone... I wouldn’t even give one star if there was an option...
0 of 0 people found this review helpful. Did you?
Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

AVIVA, a horror story.

 
(1.0 out of 5 stars)
by Frank Mar 05, 2019
...For anyone that has auto insurance from Aviva Canada, I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them. They are a horror story and only want your money and will find any excuse to avoid payouts. Here is my horror story. I have had them for over 10 years as my auto insurance provider and dutifully paid the premiums on time, every time, even when I heard others had cheaper premiums with other companies. Stupid me. On July 2018 I was involved in an auto collision. The other driver was at fault and was charged with careless driving by the police officer. It was my bad luck that he also had Aviva insurance. I reported the accident in same day. Aviva quickly wrote off the vehicle, even though the damage did not seem that extensive, and lowballed me on the payout. Less than half of what I paid 2 years prior. I argued that I had done some major repair work on it 6 months prior and should be at least partially compensated for that as well. According to Aviva that is apparently where I committed a sin. It seems we cannot question being ripped off by them. After 1 month of no definitive answers from them, in frustration, I cancelled my multiple auto and property policies with Aviva. They lost a total of $6,600 annual premiums because of their unprofessional approach. And really for a mere $12,000 claim. That appeared to have been my second mistake. I believe that they thought it was now payback for cancelling my policies. They took over 6 months to make a case that the work was not done as detailed in the receipts I provided. They put me through phone and an in-person interrogation (the Gestapo could not have done a better job). The end result was that they declined my claim including the car rental I used for 1 week after the accident. While it may be true that the auto shop cheated me on the work done in the bills, they should have simply declined the receipts and maintained their original offer, low as it was. Talk about adding salt to a wound. I have now retained a lawyer and proceeding with legal action against Aviva. Stay away from this scam of a company...
1 of 1 people found this review helpful. Did you?