Independent Auto Insurance Reviews

Aviva Auto Insurance Reviews

(46 reviews)
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Category: Insurance Rates, Prices
(1.4 out of 5 stars)
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Just Don't Trust

 
(1.0 out of 5 stars)
by Rono Apr 16, 2019
...I'm a 50-year male that has been driving for 35 years and never had one claim...and never so much have got a speeding ticket. I was with Dalton Timmis insurance happily, until they got purchase by Aviva. First I was sent the ridiculous 5 pages of forms to be completed and sent back...despite them already have all the information already. Fine...whatever...I complete it and send it back, only to be informed that my rates have gone up and they want the entire year paid in advance, instead of month to month. Again...I have never even got a speeding ticket in my life...zero accidents or claims. Then...to top it off...after I informed them, that I will be taking my business elsewhere, they sent me an email saying I needed to complete the attached cancellation form. Begrudgingly I opened the attachment and instead of a cancellation form, they had sent me someone else's insurance forms. I'm sure that person would love to know that his personal information is being sent out to strangers. I'm not sure if they are just trying to run their company into the ground or drive business elsewhere...but in either case..it's working...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

STAY AWAY

 
(1.0 out of 5 stars)
by Alli P Apr 10, 2019
...Absolute garbage company. Got my notification in the mail for my renewal. Come to find out they increased my premiums for home and auto insurance. After 6 years with them, this is how they treat my husband and I. He had 1 minor traffic ticket and they tried to blame it on that. Normal insurance companies decrease your rates over time. Not RBC Aviva... Not a chance. The representative then informs me that they applied to whomever to be able to increase everyone's premiums... they increased it alright... They got approved to increase their premiums by 20%!! This is absolutely absurd. My car insurance increased by almost $100 and my tenant insurance increased by $20! Unreal. It's almost criminal how they're allowed to get away with this. Ever since they partnered up with Aviva everything has gone to crap. Stay away from them. Save your money and go elsewhere...
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Stay away from Aviva

 
(1.0 out of 5 stars)
by 2tonyandterry Mar 25, 2019
...Worst experience ever trying to deal with this company. Took 3 weeks to settle a claim when my wife got hit (not her fault). They refused to listen to our complaints and basically told us to like it or lump it. Insurance premiums were raised over 200$ a year for no reason at all as our driving records are squeaky clean. I'd prefer the charges of going without insurance than dealing with this company ever again. There is NO customer care whatsoever...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Find another provider

 
(1.0 out of 5 stars)
by Kirby Mar 19, 2019
...One of the many caught in the Aviva Alberta Exodus. Not prepared to go through the hoops they have demanded for renewal, nor switch from monthly to annual upfront payment on less than a month's notice, nor risk them denying me insurance for missing an item on their form if not filled in to their satisfaction. Would require me being on hold with them yet again to get data that only they have as it was never released to me anyways! In calling around for quotes, other providers have confirmed that Aviva started with low rates then realized the claims rate in AB and are getting out. Have landed at The Personal for a similar rate...
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AVIVA, a horror story.

 
(1.0 out of 5 stars)
by Frank Mar 05, 2019
...For anyone that has auto insurance from Aviva Canada, I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them. They are a horror story and only want your money and will find any excuse to avoid payouts. Here is my horror story. I have had them for over 10 years as my auto insurance provider and dutifully paid the premiums on time, every time, even when I heard others had cheaper premiums with other companies. Stupid me. On July 2018 I was involved in an auto collision. The other driver was at fault and was charged with careless driving by the police officer. It was my bad luck that he also had Aviva insurance. I reported the accident in same day. Aviva quickly wrote off the vehicle, even though the damage did not seem that extensive, and lowballed me on the payout. Less than half of what I paid 2 years prior. I argued that I had done some major repair work on it 6 months prior and should be at least partially compensated for that as well. According to Aviva that is apparently where I committed a sin. It seems we cannot question being ripped off by them. After 1 month of no definitive answers from them, in frustration, I cancelled my multiple auto and property policies with Aviva. They lost a total of $6,600 annual premiums because of their unprofessional approach. And really for a mere $12,000 claim. That appeared to have been my second mistake. I believe that they thought it was now payback for cancelling my policies. They took over 6 months to make a case that the work was not done as detailed in the receipts I provided. They put me through phone and an in-person interrogation (the Gestapo could not have done a better job). The end result was that they declined my claim including the car rental I used for 1 week after the accident. While it may be true that the auto shop cheated me on the work done in the bills, they should have simply declined the receipts and maintained their original offer, low as it was. Talk about adding salt to a wound. I have now retained a lawyer and proceeding with legal action against Aviva. Stay away from this scam of a company...
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20% increase April 2019

 
(1.0 out of 5 stars)
by garytown Mar 03, 2019
...Well after 25 years with them, no claims on anything, now retired, 6000 km a year driving, now was hit with a 20% increase for no reason. GOODBYE!!!...
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It's time to say goodbye ...

 
(1.5 out of 5 stars)
by Girl from Milton ON Feb 27, 2019
...It is so sad, but I decided to leave RBC Insurance after being a loyal customer for almost 20 years. The price hike in 2019 is unacceptable, I have a perfect driving record, no claims on my house insurance. I was told by two different RBC agents, that the price increase on my policy was because my new 2018 car doesn't have Autonomous Emergency Braking (AEB), REALLY!!?? I spoke to a few different, reputable Insurance companies and they were laughing, they told me, they never heard about an increase in premium for not having AEB installed on the car. Well, I was a loyal customer, but RBC/AVIVA is not, so it's time for me to look for a new Insurance Company...
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Zero Stars

 
(1.0 out of 5 stars)
by QueenK Feb 23, 2019
...This company is absolutely awful. They are the first company that I used for my car insurance and when they were under RBC, they were great but the minute they switched to Aviva, they were absolutely horrible. They more than tripled my policy amount over two years then suddenly cancelled my entire policy without a word. Not even one claim or at-fault accident on my file. They are absolutely disgusting and the worst. I hate this company...
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What gives

 
(1.5 out of 5 stars)
by was loyal Feb 15, 2019
...Over 30 years with Aviva. NO claims, NO accidents, never a payment missed. On renewal, premium increased by $600.00 for no cause at all. Left for a better Co. Wish them well...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

WORST COMPANY EVER!!!

 
(1.0 out of 5 stars)
by TRISHA Feb 13, 2019
...I have been insured with RBC for years and didn't have any issue! I've been driving for more than 10 yrs and for the first time my insurance was cancelled! I received an email on Oct. 30, 2018, regarding a missed payment for Oct.15, 2018 and a note on the bottom to disregard the email if payment has been made. I could've disregarded the email but rather replied informing them of an online payment made Oct. 17, 2019. I didn't receive any calls, nor email assuming everything is okay. I have been trying to contact them since the day I moved to the new address as I wanted to get home insurance. Called several times and on hold for 40mins-1h. One day I decided to press the key that corresponds to the sales department. My call was answered in less than two mins. The agent was unable to give me a quote as I have an existing car insurance and someone will give me a callback. I provided him with my new address so they would have an idea. Anyhow, I called back in Dec. 2018 to get a home insurance quote as no one ever called or emailed me! This is the day I was informed that my car insurance was cancelled effective Nov. 20, 2018, as late fees $40 were not included on that payment I have made online! The 2 registered emails were mailed and returned. Yet they had sent me my $150 refund through same mail! Hello?? All I hear is computer generated! Yes, blame it on the computer! Insurance cancelled >> computer generated! What's the point of having employees if everything is generated by a computer?? They didn't even bother trying to take that $40 on my bank account that obviously I will call them if I had just made a payment! I drive my kids to school not knowing I no longer have a car insurance! MY CAR INSURANCE HAS MORE THAN DOUBLED JUST BECAUSE OF $40? It's already a struggle for a single parent to make ends meet then THANKS TO AVIVA FOR ADDING UP TO MY PROBLEMS!!!...
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Do not use this company

 
(1.0 out of 5 stars)
by Acknowledgeable Feb 10, 2019
...I have been with RBC / Aviva for 20+ years and 11+ years without a claim, had house, car and motorcycle coverage with them. Never missed or have been late with a payment. My premium has gone up consistently, ...this year a whopping 20+%. I had the same reapplication problems as others, which was ridiculous. I know that the price indexes have not been increasing at the same rate as insurance premiums, and insurance profit levels seem to be consistently amazing, compared to other profit industries. The insurance industry seems to be very concerned with policyholder credibility and misrepresentation, yet not so much with their own. Allowing any profit industry to set its own rates on anything that is mandatory by law is irresponsible. This needs to change!...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.