Aviva Auto Insurance Reviews

They are clearly not trained in customer service. I explained my situation to someone, but they couldn't help so they transferred me to someone else who answers me with "but who are you?? I don't even know who you are" after I gave the first person my policy number and name.
Giving attitude on the line, cutting me off when I speak. Transfers me to my broker which was transferred to home insurance instead of car insurance. Also, if your car is older than 3 years, too bad you get used or aftermarket parts, no OEM parts (which was never mentioned). They're also arguing about changing 1 tire to a different brand than the rest, instead of changing the front 2. The most half-assed company. I had a claim with them in 2018 and when I returned the car (it was a lease) I had to pay $1000 because the bumper wasn't aligned properly.
The least professional company I've ever had the pleasure of dealing with. After my accident, a lot of people warned me about Aviva, and I will be switching company once my claim is done. After 10 years, good riddance. So disappointed.

In 2008 I had a very serious car accident. The OPP threatened the driver with a manslaughter charge (if I died), and the Doctor thought I would never walk again. That serious. I couldn't wash, or dress, and barely feed myself. They gave me less than $200/month for someone to help me with these things. When going from lawyer to lawyer asking for help, all of them said Aviva was the most difficult company in regards to claims. At the settlement conference I was attacked mercilessly, I still have nightmares about it, 12 years later. They sent a private investigator to follow me around, several days. They were simply horrible, it is worth paying for another insurer.

Nightmare company. Even reaching out to CEO did not help to settle the claim smoothly. Very unprofessional staff with lots of errors in paperwork. Stay away or even boycott this low-grade Aviva insurance.

Terrible experience. I called the first time (2 weeks ago) and was told the other guy's insurance was the only one I needed to contact since his insurance was going to pay for my damages... Now they tell me that I need to go through my insurance and they will contact his insurance... Called again and the customer service is brutal... It took 2 hours being on hold and then the call drops and get no callback. Every number they give me to call back makes me go through the options and put on hold for a minimum of 20 minutes every time. My car was damaged and the other person's insurance company was going to cover it. I don't know why it is so difficult to get this taken care of. I had my policy number, the other guy's policy number, a quote for a new glass... everything. All information was available and nothing is being taken care of. Why am I paying when I have to do all the work?

I am a female 61 years old never had an accident in my life haven’t had a ticket in more than 25 years. Two years ago on an icy rainy night, I literally hit a wall my car just slid! No damage to the wall no other cars involved but 10 thousand dollars to my car... I had accident forgiveness so one year after the accident my insurance went up Approximately 300 dollars? Year 2 after the accident my insurance has gone up an additional 600 dollars so in 2 years $9 hundred dollars? Where is the accident forgiveness? This is totally unacceptable and my agent keeps saying “well you had an accident” yes BUT I had accident forgiveness so how does that work? I work from home therefore it’s pleasure driving only. I park it in a garage it has onstar onboard snow tires in the winter BUT years of being a loyal customer I dinged $600 this 2020 renewal?

My husband was in an accident with an illegally parked vehicle with no markings and it totalled our vehicle and my husband is the superman so he crawled away and Aviva said he was at fault under the FDR sec170.1 but I did more research and found sec170.2 and he is not at fault but they wouldn’t budge so took it to the ombudsman and he pretty much said prove it... So we got the officer to write something and he did kinda (joke) that wasn’t good enough so we posted online and a witness came forward and that wasn’t good enough then we found out there is a second page to the accident report that shows the t/p over the white line parked and that still wasn’t good enough. I wish I could find a lawyer to make an example out of Aviva, RBC and the OPP!!! I would give them all the money they got and only take enough to buy another vehicle that’s how much I hate them! If my son and I were in the vehicle we would be dead! Ongoing since December 17-2019 and they are the most expensive! I would not recommend ever!

Aviva uses delay and escapes tactics to get out of paying you. They request a phenomenal amount of doctor's notes and Medical documentation. If you try to go it on your own then forget about it, they will make you feel crazy and dismiss you. You NEED a lawyer to back you up if you want them to treat you half fairly. Even then the lawyer's aid will have a hard time getting them to pick up the phone and even the lawyer will have troubles. They will wait the full 30 days to pay you OR present you with a request for FURTHER documentation and make you wait for another 30 days and THEN once you sent it in they will legally have another 30 days to acknowledge that they received the paperwork. Get a good lawyer if you want your entitled benefit money, whether you are a customer or a victim of one of their customers and you have no insurance.

Was in a not at fault accident and had to send them the highway traffic act and dashcam video and was still called at fault until the other party's insurance saw the video and took full fault. The woman dealing with my case was so rude. When I had issues with how it was all being handled and the rental car I was told by their manager that "if I didn't like the rental car a bus pass could always be supplied." I have never had such a horrible experience with a company, let alone one I'm spending $4000+ at a year. When my year is up (which can't come fast enough) I'm getting away from this corrupted company forever!

This company is unprofessional and very manipulative and dishonest. They will use any dirty tactic in the book to avoid paying your claim. I was with them for a long time and when I put in my claim they used dishonesty and a lack of professionalism to deny my claim.