Independent Auto Insurance Reviews

SGI Auto Insurance Reviews

(4 reviews)
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Category: Call Center
(1.6 out of 5 stars)
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SGI - Westland Insurance

 
(1.0 out of 5 stars)
by Metaller99 Apr 05, 2019
...Got an online quote from SGI. Phoned Westland Insurance in Calgary who told me SGI did not offer monthly payment plan. Phoned SGI and they said yes, they do and that I should have been given the plan. Stay far far away from Westland Insurance brokers, and stay even further away from SGI Canada. I was insured through a broker with SGI a few years back and blew the engine in my truck leaving me with my other vehicle to drive. I faxed them and cancelled my insurance on the truck because I couldn't drive it. Westland refused to rebate me for 9 months of insurance for the cancellation. I got a hold of SGI and was finally paid my rebate after 10 months from the time of the cancellation. SGI is the worst insurance company I have ever dealt with. Please for your sake stay away from them...
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Adjuster Not Helpful

 
(2.0 out of 5 stars)
by Charlotte S. Jul 25, 2017
...My auto adjuster was good in giving me necessary documents I needed for my car (tires were stolen and sgi was able to cover some of it after my deductible). However, she was reluctant to answer any questions I had. I do not have a lot of knowledge on these things or what SGI helps with and if each dealership differs. My boyfriend came into an SGI centre in asking about the papers and quote SGI gave me concerning replacing my stolen tires (I was out of province). They told him either way he will need me to give him official authnrorization to deal with this so they themselves said I need to call my adjuster (Debbie) in regards to it. So I did, and she was short tempered with me saying she has nothing to do with this, just send the bill (even though I was TOLD to call her) and wondered why I was asking her a question she cannot answer. She also claimed my boyfriend went into this SGI location with his own quote for the tires, when in reality he went in with the documents and quote she herself had provided to me. I think this customer service is poor for this reason. I really wish for SGI to hire better adjusters with good service skills and patience...
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Hit a Deer

 
(5.0 out of 5 stars)
by Hi Deer Jul 18, 2017
...I have nothing than good things to say about SGI, right after we hit a deer I immediately called and they were very helpful getting me a rental car as fast as they could since I was a long way from home. I had to go see a chiropractic for some minor injuries - so helpful with the steps I needed to take. It took a total of 2 weeks to find out and sign all the paper work needed to get the insurance $ for my car. I am now on the hunt for a new car. Thanks SGI for such great service...
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SGI Auto Insurance
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