Independent Auto Insurance Reviews

State Farm Auto Insurance Reviews

(27 reviews)
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Category: Billing, Payments
(2.0 out of 5 stars)
Customer Service:
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This is not State Farm anymore

(1.0 out of 5 stars)
by Lee-Ann Feb 27, 2019
...Desjardins/Certas is what they are... you think you're saving a few $’s, you're not... I was in a terrible accident almost 3 years ago (April 29/2016)...lady turned left right in front of me while I was going 80kms hr. I was in physio for 2 years, chiro for almost 2 years, psychologist, was accepted for a pain program and medical cannabis (which they don’t want to pay for so they are settling)... I go to my Dr monthly and was seeing him weekly for the first 2 months after the accident. I couldn’t shower, stand, walk, lay down or drive, I was so hurt. Been to MRI's, ultrasounds and X-rays, to their Dr's in Hamilton 5 times, and 3 surgeons. I have a shoulder injury I have to live with for life...because I am on a fixed income, all these appointments I pay out of my pocket. I am not eligible for compensation, or a settlement to cover what is still approved and yes, lawyers are involved, so they get pretty much half. It all makes me so sick. If you're with this company, get out before it’s too late for you too. I have been informed they are one of the worst. I have been with them since I was 16 and I’m now 42 and leaving them...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Worst Customer Service

(1.0 out of 5 stars)
by MGrondin Jun 18, 2018
...Jeff J from State Farm in Alberta lost my loyalty after being with them for 11 years when he failed to update me on discounts and new rates. I got quotes on my vehicle from other companies and discovered that I qualified for new discounts and could have been saving up to $40 a month for the last 5 years. When I asked him and his staff about this, they got defensive and gave me a lame excuse and refused to offer me any money back or discounts for a future rate. As a loyal customer of so long, I put my trust in him and his staff, but now I feel completely screwed over. What do I get for being so loyal? Taken advantage of. Jeff J does not have your best interest in mind and will squeeze every penny out of you. Do not get your insurance from here...
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Buyer Be Aware

(1.0 out of 5 stars)
by 2/3s of Car Mar 19, 2018
...Agents are great and pleasant but that is to lure you in. A person who has only been in Canada for 2 months with a very large Dodge Ram 1500 ran a red light at 60kms, hit my 2009 Escape and my vehicle was deemed a total loss. Since I had the new vehicle, I maintained it the highest level to last me till at least 2020 and have put fair amount of money in doing so. Desjardins General Insurance Group took my monthly premiums, Desjardins General Insurance Group are offering 2/3s of what it will take to get approximately the same vehicle and Desjardins General Insurance Group gets to keep my vehicle with all the upkeep I put into it before the accident so they can sell it in the auction and get more money. Nothing more than corporate greed. I have been with State Farm for 34 years. Desjardins General Insurance Group Auto Claims Advisors appear to be a bunch of androids reading from cue cards. Since Desjardins General Insurance Group took over State Farm Canada, it is nothing more than a get Rich Quick Scheme. Should have the option to rate of a negative star...
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Great till you need em

(2.5 out of 5 stars)
by Vandalized&donated Dec 14, 2017
...Low monthly payments, very manageable, they're accommodating with your billing cycle - all of that part is great. But as soon as you have a problem or file a claim or something else happens to your car, when you call State Farm and let them know, guarantee your monthly payment will shoot WAY up and they may or may not help you with repairs...
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