Independent Auto Insurance Reviews

State Farm Auto Insurance Reviews

(6 reviews)
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Category: Car Insurance Quote
(2.0 out of 5 stars)
Customer Service:
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Terrible Customer Service

(1.0 out of 5 stars)
by ALS Jul 04, 2018
...Stephanie and Stella W from State Farm in Aurora, need to develop customer service skills in listening and communicating. When we first approached them for an insurance quote, we were given the wrong information. Now, 2 months later they give us new information that leaves my husband with no insurance. They are refusing to acknowledge what they had first told us...
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Worst Customer Service

(1.0 out of 5 stars)
by MGrondin Jun 18, 2018
...Jeff J from State Farm in Alberta lost my loyalty after being with them for 11 years when he failed to update me on discounts and new rates. I got quotes on my vehicle from other companies and discovered that I qualified for new discounts and could have been saving up to $40 a month for the last 5 years. When I asked him and his staff about this, they got defensive and gave me a lame excuse and refused to offer me any money back or discounts for a future rate. As a loyal customer of so long, I put my trust in him and his staff, but now I feel completely screwed over. What do I get for being so loyal? Taken advantage of. Jeff J does not have your best interest in mind and will squeeze every penny out of you. Do not get your insurance from here...
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Bad Custoner Service

(1.5 out of 5 stars)
by George S Jan 04, 2018
...This review is based on my experience dealing with this State Farm agency for my home and auto insurance. The people working for this agency are nice but they have no clue about customer service. They quoted me one price for both my home and auto insurance and when it was time to sign, both prices went up by about 10% from what I was originally quoted. They were slow to get back to me. They are not knowledgeable of their own system. I was told by an agent that my home insurance was stopped (even though I had just renewed it) and later she told me that it was not true and that she was looking at the wrong info! I had such a bad experience buying an auto and home insurance that I am now worried what would happen if I have a claim. I will try to cancel my policies with this company if I can...
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