Independent Auto Insurance Reviews

State Farm Auto Insurance Reviews

(8 reviews)
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Category: Car Insurance Quote
(2.0 out of 5 stars)
Customer Service:
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They never called me back

(1.0 out of 5 stars)
by Statefarmisbad Nov 07, 2019
...I called to get a car quote. First, a man answered, he sounded nice. He said that he will transfer me to some lady. That lady had a bit of attitude but she was alright. She asked a few questions and then said, I will call you back shortly with some details. It has been 2 weeks now, no call. 0/5 stars...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

poor customer service

(1.0 out of 5 stars)
by p.m. Aug 18, 2019
...My son who is 17 received his g2 license on July 22nd, 2019. He called State Farm, from Cornwall ON, for car insurance, he received a quote beforehand. He was told that it may take up to 14 days to get car insurance! Why so long? We figured we will wait a few days. Went away for one week, came back, still no word from State Farm. At this point, he was getting impatient. He had to update his Seller's package, it was updated 3 mo before, but needed a recent one. The only change for that was the date, all info was the same. Had to spend 40$ to get that done. Both times. Had to submit pictures of the car inside and out. Which was ridiculous. By week 3, received an email from them explaining that because he is a new driver, they need to check everything out. He finally called another insurance company and was insured within 15 min, did not need any pictures, or hassles, This company needs some major work on customer service. From what I read, I am not the only one. How are they still open? Not to mention have customers. Unbelievable...
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Terrible Customer Service

(1.0 out of 5 stars)
by ALS Jul 04, 2018
...Stephanie and Stella W from State Farm in Aurora, need to develop customer service skills in listening and communicating. When we first approached them for an insurance quote, we were given the wrong information. Now, 2 months later they give us new information that leaves my husband with no insurance. They are refusing to acknowledge what they had first told us...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Worst Customer Service

(1.0 out of 5 stars)
by MGrondin Jun 18, 2018
...Jeff J from State Farm in Alberta lost my loyalty after being with them for 11 years when he failed to update me on discounts and new rates. I got quotes on my vehicle from other companies and discovered that I qualified for new discounts and could have been saving up to $40 a month for the last 5 years. When I asked him and his staff about this, they got defensive and gave me a lame excuse and refused to offer me any money back or discounts for a future rate. As a loyal customer of so long, I put my trust in him and his staff, but now I feel completely screwed over. What do I get for being so loyal? Taken advantage of. Jeff J does not have your best interest in mind and will squeeze every penny out of you. Do not get your insurance from here...
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Bad Custoner Service

(1.5 out of 5 stars)
by George S Jan 04, 2018
...This review is based on my experience dealing with this State Farm agency for my home and auto insurance. The people working for this agency are nice but they have no clue about customer service. They quoted me one price for both my home and auto insurance and when it was time to sign, both prices went up by about 10% from what I was originally quoted. They were slow to get back to me. They are not knowledgeable of their own system. I was told by an agent that my home insurance was stopped (even though I had just renewed it) and later she told me that it was not true and that she was looking at the wrong info! I had such a bad experience buying an auto and home insurance that I am now worried what would happen if I have a claim. I will try to cancel my policies with this company if I can...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.