Independent Auto Insurance Reviews

State Farm Auto Insurance Reviews

(34 reviews)
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Category: Claim Exprerience
(2.0 out of 5 stars)
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This is not State Farm anymore

 
(1.0 out of 5 stars)
by Lee-Ann Feb 27, 2019
...Desjardins/Certas is what they are... you think you're saving a few $’s, you're not... I was in a terrible accident almost 3 years ago (April 29/2016)...lady turned left right in front of me while I was going 80kms hr. I was in physio for 2 years, chiro for almost 2 years, psychologist, was accepted for a pain program and medical cannabis (which they don’t want to pay for so they are settling)... I go to my Dr monthly and was seeing him weekly for the first 2 months after the accident. I couldn’t shower, stand, walk, lay down or drive, I was so hurt. Been to MRI's, ultrasounds and X-rays, to their Dr's in Hamilton 5 times, and 3 surgeons. I have a shoulder injury I have to live with for life...because I am on a fixed income, all these appointments I pay out of my pocket. I am not eligible for compensation, or a settlement to cover what is still approved and yes, lawyers are involved, so they get pretty much half. It all makes me so sick. If you're with this company, get out before it’s too late for you too. I have been informed they are one of the worst. I have been with them since I was 16 and I’m now 42 and leaving them...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Claim

 
(1.0 out of 5 stars)
by Nic11 Dec 19, 2018
...I filed a claim a month ago after getting in an accident. I only had my new car for 15 days and have full coverage on my policy. Apparently, that doesn’t include a rental car and I still have not heard back from my claim advisor on what I’m getting for the car or if it’s even a write-off or not. I made an in-person statement 2 weeks ago and my advisor has been out of the office all week. I’ve lost a job because I have no way to get there as busses don’t go out that way. I’m 20 years old. I don’t make anywhere near 30,000 a year, so I’m frustrated I’m paying to get to and from places. Still paying my insurance with no car in the driveway and am struggling to find another job with next to no money. Awful customer service...
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State Farm, don't do it

 
(1.0 out of 5 stars)
by lyssi25 Sep 19, 2018
...DON'T GO WITH THIS COMPANY AT AL. I got into my first accident, was not at fault whatsoever. I sent in photos, filed a police report. Just because I didn't have a witness, they even refused to hear out my story. This woman on the phone, Michelle, told me that even if I went before a judge, the accident would still be 50/50. This woman never once tried to find out more info or get the full story, I even filed a police report. All this place does is take money from you. I have a scratched bumper and the car that hit into me has money damage, so of course, I'm paying for it...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

State Farm doesn’t care

 
(1.0 out of 5 stars)
by Dunnings Aug 15, 2018
...On July, 23,2018, my fiancé was involved in an accident. The girl was turning left to go east, he was turning left to go west. She turned off her signal light and ended up t-boning the box of his truck. We gathered a reputable Witness we had never met before from the scene of the accident. They recently called us to say because someone was speaking in the background during her (phone) statement instead of getting a personal statement... she wasn’t independent and he will be held at fault. I’m pissed. I’m sick and tired of being screwed over by insurance companies. This was in no way fair at all. Our witness is someone we don’t even know who responded to the accident, she was there the entire time not even three doors down. I’m not satisfied, and also am annoyed with the customer service calling at 5 am thinking we will be awake, and then you're never able to reach them again and if you leave a message, they call at 5 am again...
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worst company ever

 
(1.0 out of 5 stars)
by rahul Jul 07, 2018
...Worst company I have ever seen. I have to follow up with each and every step for my claim. They don't care what situation you are in... They took their time no matter how serious the situation was... Don't recommend to anyone...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

State Farm Stay Away

 
(1.0 out of 5 stars)
by State Farm Stay Away Jun 06, 2018
...My stopped vehicle was rear-ended by another driver doing approximately 65km/h. I have post-concussion syndrome and a balance disorder since the collision I was involved in. I haven't worked in over a year and State Farm (Certas) have been terrible to deal with as far as financial assistance. If you are injured in a collision, State Farm will not be helping you in any way financially. They essentially want you to die and go away. The burden of your injury will rip your family apart. State Farm will only deny, deny, deny your claim to injury. Do not use this company, you will definitely regret it. Brutal company to deal with that has no scruples. Certas (State Farm) and by extension Desjardins are vile companies to deal with...
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State Farm Beware

 
(1.0 out of 5 stars)
by Nandita B May 15, 2018
...Really disappointed with State Farm Canada and its unprofessionalism. I registered a claim last Monday and was promised action within 2 days. It's been 7 days now and nothing. All they have to do is to have an appraiser go to my dealership and provide an estimate, and that takes 7 days!!! They don't answer phone calls...really bad customer rep. I have always had great interaction with State Farm US and really disappointed with the level of service...
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Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.
 

Buyer Be Aware

 
(1.0 out of 5 stars)
by 2/3s of Car Mar 19, 2018
...Agents are great and pleasant but that is to lure you in. A person who has only been in Canada for 2 months with a very large Dodge Ram 1500 ran a red light at 60kms, hit my 2009 Escape and my vehicle was deemed a total loss. Since I had the new vehicle, I maintained it the highest level to last me till at least 2020 and have put fair amount of money in doing so. Desjardins General Insurance Group took my monthly premiums, Desjardins General Insurance Group are offering 2/3s of what it will take to get approximately the same vehicle and Desjardins General Insurance Group gets to keep my vehicle with all the upkeep I put into it before the accident so they can sell it in the auction and get more money. Nothing more than corporate greed. I have been with State Farm for 34 years. Desjardins General Insurance Group Auto Claims Advisors appear to be a bunch of androids reading from cue cards. Since Desjardins General Insurance Group took over State Farm Canada, it is nothing more than a get Rich Quick Scheme. Should have the option to rate of a negative star...
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First Claim Expierience

 
(5.0 out of 5 stars)
by Danielle Feb 21, 2018
...Recently, I was hit in my driveway by a vehicle coming down the road. I placed a claim as soon as I could and have received constant updates and support throughout the whole ordeal. It’s been a really good experience and as a new driver I appreciate the support I have been shown. 5/5...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Great till you need em

 
(2.5 out of 5 stars)
by Vandalized&donated Dec 14, 2017
...Low monthly payments, very manageable, they're accommodating with your billing cycle - all of that part is great. But as soon as you have a problem or file a claim or something else happens to your car, when you call State Farm and let them know, guarantee your monthly payment will shoot WAY up and they may or may not help you with repairs...
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Good Neighbour Gone Bad

 
(1.0 out of 5 stars)
by Nov 29, 2017
...I have been a customer for 20 years, everyone in my family had insurance through them, and for many years, they were solid and worth a bit higher rates for good service and no hassle claims. Not anymore, they are not State Farm, they just use that name with nothing to go behind it. My payments have changed slightly out of the blue a few times through the year, but this month I had to pay $100 more for my monthly insurance bill!! I called and I am told I should have been given a statement showing me the changes. Not so~! As a single mother, I am very careful to make my budget and it is down to the penny paycheque to paycheque but I pay my bills and live as I can with what I earn. Now I have no money for Christmas!!! I need proper notice of increases, an explanation to justify the increase and affordable coverage that is consistent in cost. There is NO justification for the increase of $1200 a year!!! *- home/auto/life -broker contacted, they have lost a good customer and someone who once called them a friend and neighbour...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

StateFarm

 
(1.0 out of 5 stars)
by JP Nov 29, 2017
...CALL AVIVA! If only there was a 0-star option available for State Farm... After 12 years of being a loyal State Farm client, it is clear that the level of service has dropped significantly since they were purchased by Desjardin. For years I would listen to horror stories and defend their service based on one claim nearly 10 years ago that I felt was handled very well. This year I had a boat claim that was not handled well by the claims department and decided to change providers. For whatever reason, when I asked that they put a note on my account to not renew policies (6 in total), they stopped withdrawing the premiums from my account and then sent a letter stating I owed cancellation fees. After only receiving one notification about the amount owed, they put me into collections for $167.00 when I have never once in 12 years been late to pay. Call Aviva... I had no previous policies with them and they provided better rates and coverage on all of my policies...
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Terrible claim handeling

 
(1.5 out of 5 stars)
by Daina Oct 13, 2017
...I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.