Independent Auto Insurance Reviews

State Farm Auto Insurance Reviews

(74 reviews)
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Category: Customer Service
(2.0 out of 5 stars)
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Stay away at all costs

 
(1.0 out of 5 stars)
by Ariana Apr 19, 2019
...Please do yourself a favor and stay away from State Farm Auto Insurance at all costs. And, every day pray to God that someone who is covered by State Farm does not hit you! State Farm pulls out all types of magics and tricks to avoid paying when their clients are liable. Their adjusters vanish, they make up stories, they even let their clients get sued and lose in court...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

Claim

 
(1.0 out of 5 stars)
by Nic11 Dec 19, 2018
...I filed a claim a month ago after getting in an accident. I only had my new car for 15 days and have full coverage on my policy. Apparently, that doesn’t include a rental car and I still have not heard back from my claim advisor on what I’m getting for the car or if it’s even a write-off or not. I made an in-person statement 2 weeks ago and my advisor has been out of the office all week. I’ve lost a job because I have no way to get there as busses don’t go out that way. I’m 20 years old. I don’t make anywhere near 30,000 a year, so I’m frustrated I’m paying to get to and from places. Still paying my insurance with no car in the driveway and am struggling to find another job with next to no money. Awful customer service...
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Dita R is the best employee

 
(4.5 out of 5 stars)
by Sayara Sep 21, 2018
...She is very clear and to the point, makes everything simple, always replies to calls and emails quickly. She gave me a good deal, however, I got the same price from 2 companies but since her customer service was perfect I choose State Farm. Thanks, Dita!!!...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

State Farm, don't do it

 
(1.0 out of 5 stars)
by lyssi25 Sep 19, 2018
...DON'T GO WITH THIS COMPANY AT AL. I got into my first accident, was not at fault whatsoever. I sent in photos, filed a police report. Just because I didn't have a witness, they even refused to hear out my story. This woman on the phone, Michelle, told me that even if I went before a judge, the accident would still be 50/50. This woman never once tried to find out more info or get the full story, I even filed a police report. All this place does is take money from you. I have a scratched bumper and the car that hit into me has money damage, so of course, I'm paying for it...
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State Farm doesn’t care

 
(1.0 out of 5 stars)
by Dunnings Aug 15, 2018
...On July, 23,2018, my fiancé was involved in an accident. The girl was turning left to go east, he was turning left to go west. She turned off her signal light and ended up t-boning the box of his truck. We gathered a reputable Witness we had never met before from the scene of the accident. They recently called us to say because someone was speaking in the background during her (phone) statement instead of getting a personal statement... she wasn’t independent and he will be held at fault. I’m pissed. I’m sick and tired of being screwed over by insurance companies. This was in no way fair at all. Our witness is someone we don’t even know who responded to the accident, she was there the entire time not even three doors down. I’m not satisfied, and also am annoyed with the customer service calling at 5 am thinking we will be awake, and then you're never able to reach them again and if you leave a message, they call at 5 am again...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Stay AWAY from these people

 
(1.0 out of 5 stars)
by M.O Jul 31, 2018
...WORST experience in my entire life. Completely disorganized, liars, misleading! STAY AWAY from State Farm. You can find better insurance without hidden lies...
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Great Guys!

 
(5.0 out of 5 stars)
by christianlotfy Jul 18, 2018
...Jamie W truly gave me a different perspective on insurance companies. His person to person interaction truly humanized the process for me. There was absolutely no pressure and he even looked into and revealed things for me that really helped out. I'm State Farm for life! I highly recommend Jamie and his first-class services...
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worst company ever

 
(1.0 out of 5 stars)
by rahul Jul 07, 2018
...Worst company I have ever seen. I have to follow up with each and every step for my claim. They don't care what situation you are in... They took their time no matter how serious the situation was... Don't recommend to anyone...
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Terrible Customer Service

 
(1.0 out of 5 stars)
by ALS Jul 04, 2018
...Stephanie and Stella W from State Farm in Aurora, need to develop customer service skills in listening and communicating. When we first approached them for an insurance quote, we were given the wrong information. Now, 2 months later they give us new information that leaves my husband with no insurance. They are refusing to acknowledge what they had first told us...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Worst Customer Service

 
(1.0 out of 5 stars)
by MGrondin Jun 18, 2018
...Jeff J from State Farm in Alberta lost my loyalty after being with them for 11 years when he failed to update me on discounts and new rates. I got quotes on my vehicle from other companies and discovered that I qualified for new discounts and could have been saving up to $40 a month for the last 5 years. When I asked him and his staff about this, they got defensive and gave me a lame excuse and refused to offer me any money back or discounts for a future rate. As a loyal customer of so long, I put my trust in him and his staff, but now I feel completely screwed over. What do I get for being so loyal? Taken advantage of. Jeff J does not have your best interest in mind and will squeeze every penny out of you. Do not get your insurance from here...
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State Farm Stay Away

 
(1.0 out of 5 stars)
by State Farm Stay Away Jun 06, 2018
...My stopped vehicle was rear-ended by another driver doing approximately 65km/h. I have post-concussion syndrome and a balance disorder since the collision I was involved in. I haven't worked in over a year and State Farm (Certas) have been terrible to deal with as far as financial assistance. If you are injured in a collision, State Farm will not be helping you in any way financially. They essentially want you to die and go away. The burden of your injury will rip your family apart. State Farm will only deny, deny, deny your claim to injury. Do not use this company, you will definitely regret it. Brutal company to deal with that has no scruples. Certas (State Farm) and by extension Desjardins are vile companies to deal with...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

State Farm Beware

 
(1.0 out of 5 stars)
by Nandita B May 15, 2018
...Really disappointed with State Farm Canada and its unprofessionalism. I registered a claim last Monday and was promised action within 2 days. It's been 7 days now and nothing. All they have to do is to have an appraiser go to my dealership and provide an estimate, and that takes 7 days!!! They don't answer phone calls...really bad customer rep. I have always had great interaction with State Farm US and really disappointed with the level of service...
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Horrible State Farm

 
(1.5 out of 5 stars)
by Mtmurcia Mar 18, 2018
...State Farm is known for their outrageously high rates for auto insurance. I have also had multiple issues with them trying to cancel my policy and dealing with their employees. They really need to work on customer service experiences and adjust prices. I do not recommend ANYONE to try State Farm. I cannot wait for automated cars to take over these streets and State Farm goes under...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

First Claim Expierience

 
(5.0 out of 5 stars)
by Danielle Feb 21, 2018
...Recently, I was hit in my driveway by a vehicle coming down the road. I placed a claim as soon as I could and have received constant updates and support throughout the whole ordeal. It’s been a really good experience and as a new driver I appreciate the support I have been shown. 5/5...
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SF actually charge you more

 
(1.0 out of 5 stars)
by TorontoAutoInsuranceForAged25 Feb 20, 2018
...SF actually charge you more for same auto insurance than its counterparts. When I found a cheaper alternative, SF agent told me that my cancellation charges would be around $250 (which I said okay). But when I actually called to cancel it, they told me it’s gonna be $350. They increase the cancellation fee when you do it. Otherwise they just try to keep you in their loop till you actually cancel it, then they squeeze as much cancellation fee from you as they can. Pretty bad experience with StateFarm (they are the bullies of auto insurance industry in Ontario). Stop taking policy from StateFarm, make them run out of business and that’s what I will do and make my friends and family do as well...
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Bad Custoner Service

 
(1.5 out of 5 stars)
by George S Jan 04, 2018
...This review is based on my experience dealing with this State Farm agency for my home and auto insurance. The people working for this agency are nice but they have no clue about customer service. They quoted me one price for both my home and auto insurance and when it was time to sign, both prices went up by about 10% from what I was originally quoted. They were slow to get back to me. They are not knowledgeable of their own system. I was told by an agent that my home insurance was stopped (even though I had just renewed it) and later she told me that it was not true and that she was looking at the wrong info! I had such a bad experience buying an auto and home insurance that I am now worried what would happen if I have a claim. I will try to cancel my policies with this company if I can...
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Good Neighbour Gone Bad

 
(1.0 out of 5 stars)
by Nov 29, 2017
...I have been a customer for 20 years, everyone in my family had insurance through them, and for many years, they were solid and worth a bit higher rates for good service and no hassle claims. Not anymore, they are not State Farm, they just use that name with nothing to go behind it. My payments have changed slightly out of the blue a few times through the year, but this month I had to pay $100 more for my monthly insurance bill!! I called and I am told I should have been given a statement showing me the changes. Not so~! As a single mother, I am very careful to make my budget and it is down to the penny paycheque to paycheque but I pay my bills and live as I can with what I earn. Now I have no money for Christmas!!! I need proper notice of increases, an explanation to justify the increase and affordable coverage that is consistent in cost. There is NO justification for the increase of $1200 a year!!! *- home/auto/life -broker contacted, they have lost a good customer and someone who once called them a friend and neighbour...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

StateFarm

 
(1.0 out of 5 stars)
by JP Nov 29, 2017
...CALL AVIVA! If only there was a 0-star option available for State Farm... After 12 years of being a loyal State Farm client, it is clear that the level of service has dropped significantly since they were purchased by Desjardin. For years I would listen to horror stories and defend their service based on one claim nearly 10 years ago that I felt was handled very well. This year I had a boat claim that was not handled well by the claims department and decided to change providers. For whatever reason, when I asked that they put a note on my account to not renew policies (6 in total), they stopped withdrawing the premiums from my account and then sent a letter stating I owed cancellation fees. After only receiving one notification about the amount owed, they put me into collections for $167.00 when I have never once in 12 years been late to pay. Call Aviva... I had no previous policies with them and they provided better rates and coverage on all of my policies...
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Worst company ever

 
(1.0 out of 5 stars)
by Alex Oct 25, 2017
...Worst company ever, there’s a reason they have so many bed reviews. They lie and tell you something different every time you call. They over charge and over sell. Try to tell you have have to have life insurance so you buy more forgetting to tell you the true reason is they are on commission...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Would not recommend

 
(1.0 out of 5 stars)
by Pmb Oct 20, 2017
...No communication, renewal dates consistently change with notice. Rates are higher then most companies. Went to cancel and magically my dates had changed, even though I never moved or changed my policy...
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Terrible claim handeling

 
(1.5 out of 5 stars)
by Daina Oct 13, 2017
...I have very bad experience having claim with State Farm. They didn't pay the claim even I had the video of the accident and suggested me to go to the Court...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Tina and Jessica

 
(4.2 out of 5 stars)
by Kenji1991 Sep 01, 2017
...Very great customer service and good for first time drivers. I would recommend for anyone willing to get first time insurance...
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This company is disgusting

 
(1.0 out of 5 stars)
by soprano Aug 22, 2017
...Poorest customer service. They just need your money. They will lie, lure you into the policy and once you are in, they do not care about you. No 1 ranking for unethical company. Do not provide pre-authorization to your account. They take your money without your notice even after you complain and try to cancel their insurance. Customer complaint center has no authority over anything. Only thing you get out of this insurance company is, mental agony and, if you have an issue, both agents and customer care will listen to you, talk and do nothing about it...
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the worst insurance company

 
(1.0 out of 5 stars)
by mad as hell Aug 01, 2017
...Never again will I go with them never again mark my words I filed a claim after my car got hit they paid for some of the damages and failed to pay for the rest, I have communicated with them a lot of time for now they claimed the 1 year act crap, must be nice to steal money from the ppl and when its time to pay you dont you let the time expired. Never again will I go for you guys. tks ...
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Certas not like State Farm

 
(1.0 out of 5 stars)
by Benny Jul 22, 2017
...What a disaster. I bought a third vehicle and had my daughter added as a primary driver. During the discussion, the agent also noticed some savings so made some other changes. Since then the policy went up several thousand, they took different amounts from mine and my husband's accounts and could not explain why. When I left and went to Economical Insurance at half the cost Certas said we owed money but could not explain why. Now it is at a collection agency. Had State Farm for 25 years. Economical Insurance has excellent customer service so far...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.