Car Insurance Reviews

State Farm Auto Insurance Reviews

This page has been viewed by: Please wait... consumers
(119 reviews)
State Farm
1.9 out of 5 stars:
Customer service:
Value for Money:
Claim experience:
Share your own experience
Write a review

Client's nightmare came true

by Frosty on Jun 29, 2019
1.5 out of 5 stars

I had a car accident, (not at fault) on near end of April 2019. I called for a claim which took about 30mins, filling up all the information. My car had 4 panels and some parts inside the engine bay to repair. I had a talk with claim advisor saying that I was 100% not at fault because I had a dashcam which saved me a lot of trouble. Also, I was informed that my insurance rate should not go up after this. Some of the coworkers were friendly but somewhat confusing... My personal claim advisor who was named on my file wasn't available because he was on vacation. So, I asked if another one could work with me through this file and they literally said: "you have to ask this person that's in charge of your file". Sadly, they took literally almost 2 months to process on the insurance stuff such as "photos for confirmation", and additional photos before confirming the estimate... I had to chase them down every week and my patience ran so thin. After almost a month and a half of chasing them, the autobody shop decided to preorder the parts without insurance company giving them go-go because they were simply taking forever. It literally took less than a week for bodyshop to repair and after the car was fully repaired, the insurance gave bodyshop "good to go". I got my car back on June 21th 2019. But the nightmare doesn't end there. A month later, I looked over the policy papers from the insurance. To my surprise, the rate did go up by $100. (Monthly rate). I simply don't understand anymore about this insurance company. This insurance company is literally a massive money grab. They will literally "take your $$" by wasting your time 1-2 months before you get your car back. And then raise your rate up afterwards.

1 of 1 people found this review helpful. Did you?

YesNo

Stay away at all costs

by Ariana on Apr 19, 2019
1 out of 5 stars

Please do yourself a favor and stay away from State Farm Auto Insurance at all costs. And, every day pray to God that someone who is covered by State Farm does not hit you! State Farm pulls out all types of magics and tricks to avoid paying when their clients are liable. Their adjusters vanish, they make up stories, they even let their clients get sued and lose in court.

1 of 1 people found this review helpful. Did you?

YesNo

Buyer Be Aware

by 2/3s of Car on Mar 19, 2018
1 out of 5 stars

Agents are great and pleasant but that is to lure you in. A person who has only been in Canada for 2 months with a very large Dodge Ram 1500 ran a red light at 60kms, hit my 2009 Escape and my vehicle was deemed a total loss. Since I had the new vehicle, I maintained it the highest level to last me till at least 2020 and have put fair amount of money in doing so. Desjardins General Insurance Group took my monthly premiums, Desjardins General Insurance Group are offering 2/3s of what it will take to get approximately the same vehicle and Desjardins General Insurance Group gets to keep my vehicle with all the upkeep I put into it before the accident so they can sell it in the auction and get more money. Nothing more than corporate greed. I have been with State Farm for 34 years. Desjardins General Insurance Group Auto Claims Advisors appear to be a bunch of androids reading from cue cards. Since Desjardins General Insurance Group took over State Farm Canada, it is nothing more than a get Rich Quick Scheme. Should have the option to rate of a negative star.

1 of 1 people found this review helpful. Did you?

YesNo
Not happy with car insurance reviews for your insurance company? Get a quote across up to 20 Canadian car insurers and make sure that you do not pay too much.

Complaint

by Taryel on Nov 9, 2017
1 out of 5 stars

I had a bad experience with that company. I used their car insurance for my car for less than 2 months. Then I sold my car, I called that company to cancel the policy. They cancelled the policy but charged me 38 dollars extra besides 2 months payment. When I started the policy, I asked the agent: “Is there any cancellation fee or any other extra fees if I decide to cancel my policy in the future? “. And the agent answered me: “No, only pay for the period that you use our service, no extra fees”. I checked the contract if there were mentioned any hidden fees. But found only monthly payments, nothing else. So I called the company and asked what is 38 dollars for. The representative couldn’t able to answer me. Representative nor the agent who did my car insurance had information about 38 dollars. The representative wrote to me “38 dollars is an endorsement fee” in a couple of days later. I asked them why they didn’t mention that fee to me at the beginning. He told me that neither he nor the agent who did my insurance policy had information about that and it was their mistake. I told them I don’t want to pay them because of their mistake. Nobody mentioned that fee at the beginning, there was nothing mentioned about that fee at our contract, also even representatives of the company had no information about that fee. That guy kept on telling me that he understands that it is their mistake, but their billing department doesn’t listen to them. He asked me to come to their office in the future and he is going to compensate for that mistake in other ways. For me, it doesn’t matter it is 38 dollars or 1000 dollars. I just don’t want to pay for other’s mistakes. I don’t want to visit their office in the future nor don’t recommend that company to anybody else.

1 of 1 people found this review helpful. Did you?

YesNo

Average

by Satisfied on Oct 10, 2017
3.5 out of 5 stars

We have been with StateFarm for 10 years now and so far we have not had any problems. Mind you, we have not needed to make any claims so are blissfully unaware as to how well they handle claims. As to the quality of our agents, they have always been polite, knowledgeable, and responded in a timely fashion. So far I am satisfied with our quality of service.

0 of 0 people found this review helpful. Did you?

YesNo

Thanks

by Ermias asmerom on Apr 7, 2017
5 out of 5 stars

State farm insurance has been there for me since I came to Canada and since I started driving, their so reliable and thier respect and care for their customers is very satisfiying. Tina is amazing she really is there for everyone and her respect and remembrance of her clients is amazing. I appreciate your hard work and effort. State farm insurance thank you.

0 of 0 people found this review helpful. Did you?

YesNo

Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Anjali O worst agent

by Bramptonuser on Apr 4, 2017
1 out of 5 stars

Anjali O is very selfish, useless agent. Only interested in commission.
Worst agent in Brampton

0 of 0 people found this review helpful. Did you?

YesNo

Worst Customer Service EVER

by thoroughlyunhappy on Mar 7, 2017
1.5 out of 5 stars

It started out great but quickly went downhill. The customer service was horrible - getting answers from my agent of his assistant was like pulling teeth. And when I called the 1-800/1-877 numbers, they were no help either. Every month I'd get a notice in the mail saying my monthly amount changed, and there would be no heads up or explanation as to why. I would contact my agent and he would give me roundabout answers that didn't actually answer anything. At one point he promised the monthly rate wouldn't change until my renewal date, and sure enough the following month I received another rate change notification. Unbelievable. When I cancelled my policy I received a bill for an outstanding balance. Do you think this notification would tell me what the charges were for? NO! So once again, I emailed my agent to ask for details around the charge - what was it for, how was it calculated, etc. His answer was just that it was a cancellation fee for cancelling before my renewal date. I couldn't find any documentation or literature outlining a cancellation fee, so I inquired about that and the assistant's response was "there's always a cancellation fee" - wow, thanks for your help - useless! All I ever wanted, was information regarding my payments - I don't make payments blindly and would like to know what I'm being charged for. Is that too much to ask? Cancelling State Farm is the best decision my husband and I made. Stay away! For reference, our agent was located in Guelph, ON

0 of 0 people found this review helpful. Did you?

YesNo

Tired of arbitrary increases

by MC on Mar 1, 2017
2 out of 5 stars

I have been with State Farm for over 4 years now. The first 2 were awesome. Excellent service, never an increase in premiums, etc. In the past 2 years, my auto policy, which renews every 6 months has been subject to constant increases in price. My record is stellar and I receive increases of 5-15$ every time my policy renews. I have been asking my agent why for a year now and she never has answers for me other than "that's the price in Ontario, it fluctuates all the time". What kind of answer is that? Because none of my family or friends have that problem. To make the matter worse, I was told I would get a discount at 3 years of loyalty. But at 3 years, my insurance was up 5$ a month so when I contacted my agent, she said I got a 20$ a month discount but that the coverage was now up 25$ for renewal. Anyway. I got tired of it and went with my husband's company. The constant fluctuation is too much for me. I want to be rewarded for my good driving, not taken advantage of. My premiums went from 142$ to 96$ for the same coverage. My husband's insurance has done nothing other than dropping in prices over the years. I cannot get that with Certas.

I did have a really good claim experience for tenant insurance before with them so I cannot say their service is overall that bad. They did low ball and nickle and dime but so do all companies.

Verdict: Please be wise with your shopping. Get yourself a broker for insurance if you must. You will pay less elsewhere guaranteed with the same level of customer service. It is no longer State Farm and stellar service. It's now Certas Desjardins and they do not have a good reputation, keep that in mind.

0 of 0 people found this review helpful. Did you?

YesNo

If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

What was good is now gone

by Vet2016 on Dec 15, 2016
1 out of 5 stars

Worst company by far. I went to State Farm in 2012 because I had a sports bike and it offered reasonable rates for bikes. The vehicle insurance was a bit more then i was paying but it was worth it at the time. Over the years and especially after Dejardins/Certas took over, rates just increased arbitrarily and service went in the hole. The once great service provided I though was a great agent ,quickly defended the companies actions and left me in the dust. I asked several times through emails to explain what i was paying for and why it was skyrocketing, and received emails saying they really don't know why, they have no one to answer the questions, they cannot give out head office contact, and that I would just have to pay the rates applied. I went back in forth trying to negotiate a better rate and told them I would be shopping around, and the answer was still the same, with my option to cancel. I did cancel and went back to my previous company ( The Personal) where I'm getting twice the insurance coverage on my vehicles and pay about $500 less a year. To End this horrible experience, I just received my renewal notice for my bike with "state farm" (who in fact isn't even state farm) and the fee for this year is $1650, compared to last years $900..... but remember they don't know why.. they don't know how rates are charge, they just make you pay.

Another thing... get some staff with some interpersonal skills... staff that knows how to deal with people, answer questions and rant afraid of the occasional disagreement... i was tossed around 4-5 different agents...

I will be file a BBB complaint, but i still need the insurance untill this friday... SO CLOSE.

1 of 1 people found this review helpful. Did you?

YesNo