State Farm Auto Insurance Reviews

I was involved in an MVA five years ago and their adjusters would rather turn your life upside down chase you everywhere even have investigators move in next door. They do not help those in need would rather fight you on what you need for your recovery. The investigators they hire are criminals. Stocking you 24/7. They have destroyed my life and do so on purpose they have ruined my life with my family my friends even enlisted the help of neighbors to try to find out information. If they took the time to help clients Statefarm's rates would not be as high as they are but spending 3 cents to fight a cent you guys are the scum of all scum insurance companies. Do not use this company if you think you're going to be insured if you hit in your car.

I had a car accident, (not at fault) on near end of April 2019. I called for a claim which took about 30mins, filling up all the information. My car had 4 panels and some parts inside the engine bay to repair. I had a talk with claim advisor saying that I was 100% not at fault because I had a dashcam which saved me a lot of trouble. Also, I was informed that my insurance rate should not go up after this. Some of the coworkers were friendly but somewhat confusing... My personal claim advisor who was named on my file wasn't available because he was on vacation. So, I asked if another one could work with me through this file and they literally said: "you have to ask this person that's in charge of your file". Sadly, they took literally almost 2 months to process on the insurance stuff such as "photos for confirmation", and additional photos before confirming the estimate... I had to chase them down every week and my patience ran so thin. After almost a month and a half of chasing them, the autobody shop decided to preorder the parts without insurance company giving them go-go because they were simply taking forever. It literally took less than a week for bodyshop to repair and after the car was fully repaired, the insurance gave bodyshop "good to go". I got my car back on June 21th 2019. But the nightmare doesn't end there. A month later, I looked over the policy papers from the insurance. To my surprise, the rate did go up by $100. (Monthly rate). I simply don't understand anymore about this insurance company. This insurance company is literally a massive money grab. They will literally "take your $$" by wasting your time 1-2 months before you get your car back. And then raise your rate up afterwards.

Desjardins/Certas is what they are... you think you're saving a few $’s, you're not... I was in a terrible accident almost 3 years ago (April 29/2016)...lady turned left right in front of me while I was going 80kms hr. I was in physio for 2 years, chiro for almost 2 years, psychologist, was accepted for a pain program and medical cannabis (which they don’t want to pay for so they are settling)... I go to my Dr monthly and was seeing him weekly for the first 2 months after the accident. I couldn’t shower, stand, walk, lay down or drive, I was so hurt. Been to MRI's, ultrasounds and X-rays, to their Dr's in Hamilton 5 times, and 3 surgeons. I have a shoulder injury I have to live with for life...because I am on a fixed income, all these appointments I pay out of my pocket. I am not eligible for compensation, or a settlement to cover what is still approved and yes, lawyers are involved, so they get pretty much half. It all makes me so sick. If you're with this company, get out before it’s too late for you too. I have been informed they are one of the worst. I have been with them since I was 16 and I’m now 42 and leaving them.

I filed a claim a month ago after getting in an accident. I only had my new car for 15 days and have full coverage on my policy. Apparently, that doesn’t include a rental car and I still have not heard back from my claim advisor on what I’m getting for the car or if it’s even a write-off or not. I made an in-person statement 2 weeks ago and my advisor has been out of the office all week. I’ve lost a job because I have no way to get there as busses don’t go out that way. I’m 20 years old. I don’t make anywhere near 30,000 a year, so I’m frustrated I’m paying to get to and from places. Still paying my insurance with no car in the driveway and am struggling to find another job with next to no money. Awful customer service.

DON'T GO WITH THIS COMPANY AT AL. I got into my first accident, was not at fault whatsoever. I sent in photos, filed a police report. Just because I didn't have a witness, they even refused to hear out my story. This woman on the phone, Michelle, told me that even if I went before a judge, the accident would still be 50/50. This woman never once tried to find out more info or get the full story, I even filed a police report. All this place does is take money from you. I have a scratched bumper and the car that hit into me has money damage, so of course, I'm paying for it

On July, 23,2018, my fiancé was involved in an accident. The girl was turning left to go east, he was turning left to go west. She turned off her signal light and ended up t-boning the box of his truck. We gathered a reputable Witness we had never met before from the scene of the accident. They recently called us to say because someone was speaking in the background during her (phone) statement instead of getting a personal statement... she wasn’t independent and he will be held at fault. I’m pissed. I’m sick and tired of being screwed over by insurance companies. This was in no way fair at all. Our witness is someone we don’t even know who responded to the accident, she was there the entire time not even three doors down. I’m not satisfied, and also am annoyed with the customer service calling at 5 am thinking we will be awake, and then you're never able to reach them again and if you leave a message, they call at 5 am again.

Worst company I have ever seen. I have to follow up with each and every step for my claim. They don't care what situation you are in... They took their time no matter how serious the situation was... Don't recommend to anyone.

My stopped vehicle was rear-ended by another driver doing approximately 65km/h. I have post-concussion syndrome and a balance disorder since the collision I was involved in. I haven't worked in over a year and State Farm (Certas) have been terrible to deal with as far as financial assistance. If you are injured in a collision, State Farm will not be helping you in any way financially. They essentially want you to die and go away. The burden of your injury will rip your family apart. State Farm will only deny, deny, deny your claim to injury. Do not use this company, you will definitely regret it. Brutal company to deal with that has no scruples. Certas (State Farm) and by extension Desjardins are vile companies to deal with.

Really disappointed with State Farm Canada and its unprofessionalism. I registered a claim last Monday and was promised action within 2 days. It's been 7 days now and nothing. All they have to do is to have an appraiser go to my dealership and provide an estimate, and that takes 7 days!!! They don't answer phone calls...really bad customer rep. I have always had great interaction with State Farm US and really disappointed with the level of service.

Agents are great and pleasant but that is to lure you in. A person who has only been in Canada for 2 months with a very large Dodge Ram 1500 ran a red light at 60kms, hit my 2009 Escape and my vehicle was deemed a total loss. Since I had the new vehicle, I maintained it the highest level to last me till at least 2020 and have put fair amount of money in doing so. Desjardins General Insurance Group took my monthly premiums, Desjardins General Insurance Group are offering 2/3s of what it will take to get approximately the same vehicle and Desjardins General Insurance Group gets to keep my vehicle with all the upkeep I put into it before the accident so they can sell it in the auction and get more money. Nothing more than corporate greed. I have been with State Farm for 34 years. Desjardins General Insurance Group Auto Claims Advisors appear to be a bunch of androids reading from cue cards. Since Desjardins General Insurance Group took over State Farm Canada, it is nothing more than a get Rich Quick Scheme. Should have the option to rate of a negative star.