The Personal Insurance Auto Insurance Reviews

I have been with them for years for home and auto, always paid in full and no claims. I called for a quote to add another driver/vehicle. I was on/off hold for more than an hour and finally bluntly told my policy would be cancelled because the driver I was getting the quote on had a previous cancellation for non-payment with another company. I was stunned. What started out as me looking for a simple quote ended in someone with no empathetically telling me my policy was going to be cancelled because of something someone else did. Asked for a manager, was put on hold for another 20 minutes and told no one available. I refused to hang up without speaking to a manager and finally got someone who apologized and offered a solution. However, by then I was enraged. I promptly phoned Allstate and moved my home and auto AND saved $500. Good riddance!

I had a very bad experience with one call centre man. He had no respect and was very rude to me when I called to finalize a quote I got the previous day from one the center representative, who was very nice. This man is a bully, a very aggressive intimidator and mistreats others.

I have a claim, it took me 3 weeks to get in touch with them. They send me to their own auto body shop the write off my car for a small dent and want to replace the bumper that has nothing on it even not a scratch. They will rip you off your money. It was not my fault and I lost my money and my car. In their estimation to fix the car, they gave $200 extra than the car value, so they can write it off?! My car has a dent that can be fixed by suction. The worst company ever...

I had the misfortune of dealing with this company with a recent claim. They never call back when they said they would. Its almost impossible to reach them on the phone and I got the feeling they just don't give a dam. I would never use this company for any insurance needs in the future. STAY AWAY.

TERRIBLE! Customer Service experience over the phone. The guy I talked to was very rude over the phone and didn’t even make sense of what he was saying. I did a modification on my auto insurance a month ago. I added my Mercedes and removed Nissan Sentra from my auto insurance. I was paying 136/month for Nissan Sentra and a month ago they said if I have both of vehicle on insurance, I would pay 340/month but I just went with only Mercedes for 283/month. A month later now when I called back to add my Sentra onto the insurance, the guy said they would charge me 405/month for both vehicles. He raised the price of my insurance by $65/month just in a month. When I asked him to talk to a manager and the response was “there are no managers working on Saturday and I need to call back on Monday" which is ridiculous. Terrible experience!!!

My son was involved in an MVA. The other driver was charged with running a red light. His vehicle was deemed "written off". We initiated a claim right away. Several calls were made to the company and NO ONE called us back. I was shuffled from one representative to another. After finally contacting our "agent" for the claim, and able to speak to her, she said, that due to the fact that the vehicle was deemed "un-repairable" she would no longer be handling the claim. *she never did anything in the first place* A simple call to inform me of this would have been great, with a new contact name and number. Replacement value of the vehicle was significantly lower than the purchase price, and the amount of extras that he put into it. We supplied receipts to increase the payout and a brand new stereo system purchased at over $200 (2 months prior) and a few extras, and the payout was "$69." Unbelievable! When I received the initial "adjuster's report", we went through it and had a few discrepancies as to vehicle condition. It stated that the interior condition was "good", when in fact it was excellent. I challenged this (because detailing was done 3 days prior to the accident) With no questioned asked, they gave us $200. ??? (however, we had to supply receipts for everything else he did to the vehicle) We are still dealing with the fallout of this accident. We were given 7 days to purchase a replacement vehicle. My son spent months of research to purchase his original vehicle. Who buys a vehicle in 7 days?? We were given a 500km radius (of comparable vehicles) to purchase a vehicle. Due to the demographics of our location, there were not a lot of vehicles out there in his price range. Who would travel 500kms to buy a vehicle??? Very disappointed in this company and their efforts.

Three weeks ago I was in a collision with a woman (her fault) whose insurance provider is The Personal Insurance Company. My Insurance company contacted them twice and I've called them 6 times, and no one will call me back. I know I have a claim number and an adjuster, but they won't contact me. The woman, who hit me, reported the claim to them the next day. Do they figure I'll just give up if they don't call me?

Honestly. Just don't do it. The worst experience I've ever had. Sending the claim online is easy, everything else is an uphill battle that will find you hella broke from paying for everything out of pocket while waiting for this company. They ignored all attempts at contact from the auto body shop, myself, and my chiropractor. After almost a month (yes, 3+ weeks) of trying to get a hold of someone (their claim adjusters don't answer your calls and never return messages), I was told that they didn't have a record of my claim (although I received email confirmation that my claim was received and approved). When I asked for the contact information for the manager and director, they got sketchy and did not want to provide that information to me. It took another lifetime for them to send out an adjuster to the body shop and get me a rental car. I'm still waiting for a call back from the claims adjuster and management... Honestly, do NOT get insurance from this company. Just don't do it. This company doesn't even deserve 1 star. If I could give less than 1, I would.

Do you want to experience an official criminal activity? You got it. Get an insurance with the Personal and try to process a claim. I had 3 consecutive worst experiences. They lie to you. They will never process your claim. Update incorrect records. Not provide you with a rental car. Not send an estimator as promised. Blame you for everything. Long wait times. Repeat the same story to different people when you call... Move out to anyone who can do better as I am doing now...