The Personal Insurance Auto Insurance Reviews

They are very good at taking your money but customer service is horrible. It's been 7 weeks and we still don't have the claims cheque. There are mistakes one after the other have resulted in this ridiculous delay. When the claims department is contacted the representative says there is nothing they can do about it, like direct deposit the claim amount. Would not recommend them.

Horrible customer service, made me wait over a week after I submitted an application just to deny me for filling out the form wrong (they did not instruct me on the correct manner before or after)

I made a small claim on my house insurance after the recent ice storm (spring 2023) for damage to the shed. Processing was fast and on-line. Just recently got the renewal policy for the house insurance and the premium has gone up $550 plus taxes. They will not entertain any changes to the premiums unless I increase the deductible to $1,000 (for everything) which reduces the annual premium by $88. BTW: I have two cars; trailer and two houses with The Personal. That will change. I am onto comparison shopping. Have been with The Personal for over thirty years. So much for that.

No one follow up with me claiming the settlement with the other insurance company from a car accident and made me missed the 2 years claim! Not recommended!

Don’t use the personal for your insurance. They won’t notify you when your premium changes, and withdraw payments later than they said they will. This costs extra NSF charges from both the bank and the company, and suddenly you’re down extra hundreds of dollars. Any other insurance company would be better.

They increase your premium by 80% with no claim and no reason was given. I have been loyal customer of personal from 7 years and regret my business with them.

It has been one month since I reported and took my car to the Fix It Auto Body as recommended by the Personal Insurance company. Because my car is a 2011 the Personal will only authorize used parts to fix the damage. Apparently, the part is back-ordered and I am on an indefinite wait until the part arrives. This company will take your money, but not support the customer properly when it comes time for a hit-and-run repair to be undertaken.

Terrible company. They do not save info. I had to repeat and get a quote each time. The price was different each time and they were blaming each other. Even for the documents they were not sure what they need. Each agent asked for different things. Will not recommend it to anyone

I recently contacted The Personal Insurance to inquire about a policy quote for a motorcycle. Initially, I was hopeful about their services and eagerly provided the necessary information to proceed with the policy. However, my experience took a sharp turn for the worse when I called back to finalize the details.

To my dismay, I was informed that my premium had unexpectedly increased by a staggering 40% without any valid reason or explanation. This sudden and significant hike in the policy cost left me utterly disappointed and frustrated. As a customer seeking a fair and reasonable insurance solution, I anticipated transparent and honest dealings.

Based on my recent experience, I regretfully cannot recommend The Personal Insurance Company to others seeking insurance services. The lack of transparency, coupled with an unjustified and drastic increase in premiums, has greatly disappointed me. I will be exploring other options with companies that value their customers and offer fair and consistent pricing.

My mother's car was hit by another vehicle, damaging the plastic bumper cover. The decision was to write off the vehicle and pay out a ridiculously low amount. The company would then take possession of the vehicle. We were told that if we wanted to keep the vehicle, we would have to cancel the claim and buy the vehicle back from their sales department. My mother, a 98-year-old veteran, needs this car for transportation to medical appointments.