Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(23 reviews)
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Category: Billing, Payments
(1.5 out of 5 stars)
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Greedy insurance.

 
(1.0 out of 5 stars)
by Kate Aug 30, 2019
...I was in an accident other drivers fault. They offered me the money, but not because they were "good" insurance but because they would raise my monthly payment meaning I would pay more (going up by 50%). I had to use my money to pay for my car so they would not raise my monthly payment. Conclusion this insurance dose not care about what happens to your car they just want more money. Horrible insurance...
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Stay away from wawanesa in NB

 
(1.0 out of 5 stars)
by WawanesaScamerAlert Aug 06, 2019
...If you are with or thinking about getting insurance through Wawanesa in Moncton NB (New Brunswick) or near me then think again. My insurance went from $60 to $111 to $125 a month for a 10-year-old car. TD Canada stole $100 from me and I called Wawanesa in Moncton NB and I experienced the worst customer service EVER! The lady on the phone told me they will cancel my insurance if I don't come up with the money TD bank stole from me. All I asked was to pay it in 3 days from now. She threatened to cancel my insurance if I couldn't provide proof from my bank TD that it was their fault. However, TD doesn't think it's their fault which it is 100%! So, today I look for a new insurance company. This hasn't been my only experience with Wawanesa either. I've dealt with them since 2007 and I have 2 other similar experiences with ignorant representatives. If I could rate Wawsnesa in Moncton NB a big fat 0 I would. They don't deserve 1 star...
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Cancellation

 
(1.0 out of 5 stars)
by KR Jul 23, 2019
...The worst insurance company I have ever encountered. Took money that was not owed to them and threatened a missed payment on my account if not paid. Cancelled my insurance and they took $970.00 out of my account without warning. They are crooks who take everything and do nothing to help you at all. By far stay away from them they are awful people who don’t care about their customers. Absolutely ignorant...
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Paying the Insurance.

 
(2.5 out of 5 stars)
by Wolf Jun 13, 2019
...I generally pay yearly to have that bill out of my way, this year I had extended bills so I decided to split the bill, I paid half, then a quarter and the final payment which states right on the form they provided says Aug. 3rd, and they wanted the payment a month after I paid the first quarter of the last half, I paid more to bring down the final payment. They don't seem to honor their own agreement papers. I tried talking to them, but they won't budge, I have other small-time debts to pay, so not paying till the due date "they" wrote down...
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Not user friendly.

 
(2.5 out of 5 stars)
by writeray Jul 14, 2018
...I signed a contract with them and had to wait over 2 months for the bill to get to me. When it did, they increased the rate by 14%. Also, payment was due the day before they sent the bill...
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Horrible

 
(1.0 out of 5 stars)
by Kari.M Jul 07, 2018
...If I could rate a zero, I would. Two double payments taken, issued two sets of pink cards with vehicles we haven't had for months. And when asked about how they were going to credit us or refund us, I was told by Alma, the Edmonton underwriter, that amending would take too long and potentially cause me more grief because they are different vehicles... which are supposed to cost me $200 less a month than what they keep taking...
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Incompetent

 
(1.5 out of 5 stars)
by Unsatisfied May 03, 2018
...When they say that they will take out your payment on a certain date, it's never on that day. It comes out like 3 days later, which really screws with us financially. I do not recommend this insurance company...
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NIGHTMARE AUTO CLAIM

 
(1.0 out of 5 stars)
by Insurancegirl95 Sep 19, 2017
...I've attempted to open two claims here and was mortified with the experience. The first one, I was side swiped while in the right lane on the highway, by someone who was in the passing lane trying to get in who failed to check her blindspots. I exchanged info and reported to my broker right away. The lady told the story that I was getting over and hit her. Nearly impossible as it was merging so her lane HAD to get in. A field adjuster went to see the location and came back with it being 50/50 since the stories conflicted. I was so confused how they were calling this 50/50 when her lane was ending and she was merging into mine. Not to mention she was elderly. They wouldn't even take statements from my passengers since "they aren't witnesses." I work in insurance and we always take statements from all passengers. Really skepctial of their claims process. I withdrew the claim as I refused to agree on 50/50, and she ended up doing the same. I was also involved in a single vehicle accident this fall where I hydroplaned while driving in a hail storm. After reporting to my broker, she advised me not to submit a claim since they would likely jack my premiums up and it would cost me more in the end. Like I said, I'm in insurance, I see total loss accidents happen all the time. It always bugs me not knowing what they would'ved appraised my car at ACV. I ended up settling for selling it as is on Kijiji and losing a ton of money, I'm sure. Needless to say, I'll be switching companies after my renewal in Novemeber. This forum just reassured me how awful Wawanesa truly is...
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Wawanesa Auto Insurance
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