Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(12 reviews)
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Category: Brokers, Agents
(1.6 out of 5 stars)
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Avoid Wawanesa at all coats

(1.0 out of 5 stars)
by Heather S Dec 19, 2019
...I was a customer of Wawanesa and paid my premiums including collision insurance every month on time for 18 years. I had a collision a few years back. I had an estimate completed at a body shop, Wawanesa accepted the estimate and made an agreement to pay the cost of the repairs. Following the first estimate, I experienced a very high-risk pregnancy and was on bed rest, and it ended with the death of my child. When I took my vehicle in for the second estimate the body shop called me and informed me that Wawanesa would no longer follow through and keep their own word. I called the broker who laughed at my situation and I escalated it through Wawanesa. They were quite happy, smug and proud of themselves that they no longer had to pay the claim. They were very clear that now they were no longer legally obligated that they would not follow through with payment, regardless of their word that they would. Wawanesa, you might be legally in the right, but what an absolutely abhorrent and disgusting way to treat your own customers. Wawanesa took advantage of us during the single most difficult and vulnerable time in our lives, and they are proud of it. They increased our premiums, despite not paying out the claim. Left us with a $10,000 repair bill. My recommendation would be to find an insurance company that you can rely on and put your trust into. Ask yourself if you need that kind of stress when dealing with difficult situations? If you are having any difficulty, make sure you sue them, promptly and without hesitation and please reconsider giving your business to this company...
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Wawanesa refuses to help me

(1.2 out of 5 stars)
by Abandoned by wawanesa Jul 04, 2019
...I am a US citizen, female travelling alone on a road trip in Canada. My car was broken into, windows broken, and all my belongings and passport and money was stolen. I called Wawanesa immediately to report it. They said it was a glass only claim because they don’t cover anything but just the glass. I have been on the phone with Wawanesa every day since then, for 5 days. I call the US Wawanesa to help me and they say they can’t help me because I am in Canada (they cover Canada), so they give me the Canadian Wawanesa number to call (Wawanesa is a Canadian company), I call them and the representative actually angrily hung up on me after telling me that I was not his problem because I have a US policy. I call the US side back and they also say they cannot help me. And this has been happening for 5 days while I am SLEEPING IN A CAR WITH NO WINDOWS, while it rains and I am open to being physically assaulted. If anything happens to me, it is WAWANESA FAULT. There have been some kind and understanding phone representatives, but still after 5 days NOTHING has been done. I keep continually being volleyball’d back and forth between the Canadian and US Wawanesa claims Departments and no one will help me at all...
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Terrible Avoid like the plague

(1.0 out of 5 stars)
by Clint Feb 13, 2019
Had my Truck Stolen recently. The claims process was an absolute nightmare, the adjuster felt her only role was to watch from the sidelines and deny expenses, not helping me through the process, no consultation, no helping deal with the Autobody shop, could not even reach her by phone. Always had to e-mail. My truck was gone for 3 months for repair and came back with a list of issues that I needed to "deal with through the Autobody shop" or fix myself. I was paying insurance for 2 specific reasons 1)to get me back to the place I was before the event 2)to have a helping hand when I did have an issue Instead I got a distant accountant. When I asked to dispute claims items that decided by her with no agreement or consultation with me, I was told here's our dispute mechanism- hire your own appraiser and they can fight it out with ours. Good luck making that work for you. By the way the Appraiser was also terrible, the shop evaluated that my truck needed a batch of Front end work that it did not need (have pics to prove), instead of maybe actually taking a look he just reported to the adjuster only and they agreed to disallow the work meaning no mechanical work was done at all. I got back a truck with a large list of repairs and less functionality. On top of that, I have to deal with the shop warranty process with no help. Stay away from this company!
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Downhill Slide

(2.0 out of 5 stars)
by Fed up in Gatineau Feb 04, 2019
...I have been with Wawanesa for years. On the recommendation of their agents, I filed 3 claims and asked them about one incident where I did not make a claim. Last year they sent a letter telling me they didn't want me as a client for Auto anymore! So in future do not speak to an agent unless you really want to file a claim. Then this year they have gone to a broker system. I called to get a reason for my premium jump. After being transferred 3 times I was told and I quote "to save money" but I am the one who got charged a 35$ broker fee and they raised my monthly premium by 35$ - why? "Well, Wawanesa decided that that was the rate they wanted to charge" - no real explanation. So needless to say I will be looking for a new insurance company this year...
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I was a loyal customer

(1.0 out of 5 stars)
by theresa Aug 20, 2018
...For 14 years we were loyal customers. We had our home and vehicles insured through Wawanesa. This year I received my renewal to discover our car insurance for a 2008 and 2009 was going UP $50.00 per month. That's $600.00 a year. We have had no claims and no tickets. In fact, we both have perfect driving records. I was in shock. Now at the same time, we decided to trade in our 2009 Dodge Journey for a 2017 Dodge Durango Citadel. When I called for a quote, they wanted an additional $25.00 per month on top of the $50.00 a month it was already going up. Our fantastic broker said he thought this was atrocious and began shopping us around. Not only did he find a better rate through another company but the new rate is $3.00 a month less than the original rate (before renewal) with the new car. So instead of an extra $900.00 a year (higher renewal and new car), we are now paying $36.00 per year less with our new company. Cleary with Wawanesa customer loyalty means absolutely nothing...
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(1.0 out of 5 stars)
by abell453 Jun 27, 2018
...Terrible Claim Service!!! NOTHING has happened with our not-at-fault vehicle accident claim from 4 MONTHS AGO!! They sent an "adjuster" to take pictures of our vehicle, and they never even opened our hood to look at the most important components of our vehicle! The adjuster seems to know more about the damage to our vehicle than our mechanic who has thoroughly inspected our vehicle and found extensive damage. This is by far the WORST COMPANY I HAVE EVER DEALT WITH altogether. I cannot stand anyone that contacts us. Literally, have nothing good to say about this insurance company...
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