Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(13 reviews)
This page has been viewed by:
2,101
consumers
Category: Call Center
(1.5 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:
 

Terrible Customer Service

 
(1.0 out of 5 stars)
by JS Jan 24, 2019
...I submitted a claim that night when I was involved in a collision. It was the other's party mistake. He admitted it but he just gave me his business card and asked me to call him. So I called the 24/7 claim line and everything went fine, she asked me to call the next day to notify them if I am able to drive to an auto body shop. So I called the local Edmonton phone line for claims and then the lady answered the call, I just called to notify them that I am ready to go for a free estimate but this lady was very RUDE very very RUDE. Instead of asking me how am I, after saying that I went to a hospital because of a stiffed neck and my back hurts, she just kept asking me what is my speed at that time? Seriously? I already submitted a claim and already told them what happened and she is keeping asking me about what happened and my speed? THIS IS A VERY BIG MISTAKE PAYING THIS COMPANY. I wish them removed from this industry. Very rude people and the only thing they know is to collect money from you. If I can give a negative star, I will!...
0 of 0 people found this review helpful. Did you?
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

What's wrong with you?

 
(3.0 out of 5 stars)
by P. Lee Apr 20, 2017
...For over a month now, I have been trying to add my newly leased car onto my policy with wawanesa.com. First, my wife called and was on hold for over an hour and no one ever came to the phone. Then, when I did the policy change online by adding the new vehicle and deleting the old vehicle. A week later, I got a letter from Wawanesa which states I had tried to add a vehicle but it was removed because there is no policy for that vehicle. Duh!!! Why do I need to add it if the vehicle already has policy?! Last weekend (4/14/2017) tried to add online again and today on 4/20/2017 I am still seeing my old car on the policy with no new car added. What the heck is wrong with you people? You used to be a great company. Now I can't even get in touch with you...
0 of 0 people found this review helpful. Did you?
 

TERRIBLE CUSTOMER SERVICE

 
(1.0 out of 5 stars)
by Tituana Apr 04, 2017
...Awful customer service! Right from the start speaking with my customer service rep has been such a hassle. I called to inquire about adding another vehicle to my policy, she gave me one quote and then finalized it, to tell me later, after my daughter was added, that it will be more expensive... Calling numerous times, not being able to get any answers, always around the bush... Very frustrating, I don't understand the kind of customer service that is being provided.. I found another company and I will not be ever using their services. Ever...
0 of 0 people found this review helpful. Did you?
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Auto Claim Nightmare

 
(1.0 out of 5 stars)
by Linda Mar 12, 2017
...Terrible company. 30 years and only 2 claims. 10 years ago Wawanesa stuffed me with 100 % fault for a lane change I was making where another driver ran a red light on a left hand turn and drove right into me. And i had a witness - a Canpar courrier stopped and gave me his card because he saw it happen. Wawanesa didnt ever bother to contact him! Then terrible treatment last December. I was rear ended while I was stopped at a red light. No fault right? Wrong. Throughout the claim I had the sinking feeling that Wawanesa and the adjuster Nicole in Grande Prairie - not even in my same City - were working on behalf of the other drivers insurance company. I am 1000.00 out of pocket! I am definitely leaving them after reading reviews posted here. Run people Run from theses people...
0 of 0 people found this review helpful. Did you?
Want to save on auto insurance?
10+ Insurers compared
Get a free, instant quote
Customize your policy
Wawanesa Auto Insurance
82 reviews
5 Darkstar
(2)
4 Darkstar
(7)
3 Darkstar
(7)
2 Darkstar
(5)
1 Darkstar
(61)
Most helpfull reviews