Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(13 reviews)
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Category: Call Center
(1.5 out of 5 stars)
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Terrible Customer Service

 
(1.0 out of 5 stars)
by JS Jan 24, 2019
...I submitted a claim that night when I was involved in a collision. It was the other's party mistake. He admitted it but he just gave me his business card and asked me to call him. So I called the 24/7 claim line and everything went fine, she asked me to call the next day to notify them if I am able to drive to an auto body shop. So I called the local Edmonton phone line for claims and then the lady answered the call, I just called to notify them that I am ready to go for a free estimate but this lady was very RUDE very very RUDE. Instead of asking me how am I, after saying that I went to a hospital because of a stiffed neck and my back hurts, she just kept asking me what is my speed at that time? Seriously? I already submitted a claim and already told them what happened and she is keeping asking me about what happened and my speed? THIS IS A VERY BIG MISTAKE PAYING THIS COMPANY. I wish them removed from this industry. Very rude people and the only thing they know is to collect money from you. If I can give a negative star, I will!...
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What's wrong with you?

 
(3.0 out of 5 stars)
by P. Lee Apr 20, 2017
...For over a month now, I have been trying to add my newly leased car onto my policy with wawanesa.com. First, my wife called and was on hold for over an hour and no one ever came to the phone. Then, when I did the policy change online by adding the new vehicle and deleting the old vehicle. A week later, I got a letter from Wawanesa which states I had tried to add a vehicle but it was removed because there is no policy for that vehicle. Duh!!! Why do I need to add it if the vehicle already has policy?! Last weekend (4/14/2017) tried to add online again and today on 4/20/2017 I am still seeing my old car on the policy with no new car added. What the heck is wrong with you people? You used to be a great company. Now I can't even get in touch with you...
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TERRIBLE CUSTOMER SERVICE

 
(1.0 out of 5 stars)
by Tituana Apr 04, 2017
...Awful customer service! Right from the start speaking with my customer service rep has been such a hassle. I called to inquire about adding another vehicle to my policy, she gave me one quote and then finalized it, to tell me later, after my daughter was added, that it will be more expensive... Calling numerous times, not being able to get any answers, always around the bush... Very frustrating, I don't understand the kind of customer service that is being provided.. I found another company and I will not be ever using their services. Ever...
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Auto Claim Nightmare

 
(1.0 out of 5 stars)
by Linda Mar 12, 2017
...Terrible company. 30 years and only 2 claims. 10 years ago Wawanesa stuffed me with 100 % fault for a lane change I was making where another driver ran a red light on a left hand turn and drove right into me. And i had a witness - a Canpar courrier stopped and gave me his card because he saw it happen. Wawanesa didnt ever bother to contact him! Then terrible treatment last December. I was rear ended while I was stopped at a red light. No fault right? Wrong. Throughout the claim I had the sinking feeling that Wawanesa and the adjuster Nicole in Grande Prairie - not even in my same City - were working on behalf of the other drivers insurance company. I am 1000.00 out of pocket! I am definitely leaving them after reading reviews posted here. Run people Run from theses people...
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Horrible claim experience

 
(1.0 out of 5 stars)
by disgruntleddriver Feb 07, 2017
... was going to hold off on writing a bad review, but after yesterday's experience I have had enough. I was in an accident a few months ago where I was making a right hand turn and was hit by someone who switched lanes in the intersection. Right from the start I experienced awful and callous customer service. My adjuster told me in our initial call that I was probably at fault; this was before she even looked into my case. I was never given any information on how to get a rental car while my car was in the shop. After a week of her ignoring my phone calls and emails, I called her supervisor to complain. He was surprised that I hadn't received a rental car and promptly ordered me one (though that wasn't supposed to be his job). About a month after the accident I got my car back. However, the body shop or the appraiser hadn't done their due diligence and I found out the hard way that my radiator was broken and had not been assessed and fixed properly. So back to the shop it went. At the time, the shop told me it should have been a write off. Fast forward a few months and the transmission line popped off, leaving me stranded in a parking lot. The body shop again said the car should have been a write off but paid to have the problem fixed. Yesterday my car died AGAIN, and I think it's due to the transmission damage caused by all the fluid leaking at once. I now have a car that is not driveable in the middle of a cold snap. It's so fun walking to the bus stop. I should mention that I never heard from Wawanesa after they approved the initial repair on my car. I had to find out from a broker at State Farm that I was declared 100 percent at fault for the accident. A loyal customer for 10 years, with this being my first ever claim, and this is how I was treated. Do yourself a favor and stay far, far away from Wawanesa. The money you save on your monthly insurance will all be spent on keeping your car on the road after you make a claim with them!
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Absolutely horrible!

 
(1.0 out of 5 stars)
by Larisa Jan 25, 2017
...Do not even think about getting your insurance with this scam company. Not only I did not get a penny for my written off car after an accident but they wouldn't even tell me why. I was told to deal with Carol ( I don't remember her last name. Her extension is 7820). She never answered my questions clearly, was always going around the bush, never called me back as promised and lately does not even answer my calls. It has been more than two years after the accident and they have not done anything about it. This is one of the most disappointing experiences in my life...
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Wawanesa Auto Insurance
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