Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(3 reviews)
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Category: Car Insurance Quote
(1.5 out of 5 stars)
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Poor Customer Service

 
(1.5 out of 5 stars)
by aaros Sep 03, 2019
...I filled out an online quote request and that went very smoothly, spoke to a representative and everything appeared to be going smoothly until they up and just stopped speaking to me. I went to upper management to sort this out and while she seemed to be willing to help me, we did not connect on the weekend she tried to call and when I attempted to contact after that, she also stopped speaking to me. VERY poor customer service...
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I was a loyal customer

 
(1.0 out of 5 stars)
by theresa Aug 20, 2018
...For 14 years we were loyal customers. We had our home and vehicles insured through Wawanesa. This year I received my renewal to discover our car insurance for a 2008 and 2009 was going UP $50.00 per month. That's $600.00 a year. We have had no claims and no tickets. In fact, we both have perfect driving records. I was in shock. Now at the same time, we decided to trade in our 2009 Dodge Journey for a 2017 Dodge Durango Citadel. When I called for a quote, they wanted an additional $25.00 per month on top of the $50.00 a month it was already going up. Our fantastic broker said he thought this was atrocious and began shopping us around. Not only did he find a better rate through another company but the new rate is $3.00 a month less than the original rate (before renewal) with the new car. So instead of an extra $900.00 a year (higher renewal and new car), we are now paying $36.00 per year less with our new company. Cleary with Wawanesa customer loyalty means absolutely nothing...
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