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Wawanesa Auto Insurance Reviews

(9 reviews)
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Category: Complaints
(1.5 out of 5 stars)
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Horrible claim experience

 
(1.0 out of 5 stars)
by disgruntleddriver Feb 07, 2017
... was going to hold off on writing a bad review, but after yesterday's experience I have had enough. I was in an accident a few months ago where I was making a right hand turn and was hit by someone who switched lanes in the intersection. Right from the start I experienced awful and callous customer service. My adjuster told me in our initial call that I was probably at fault; this was before she even looked into my case. I was never given any information on how to get a rental car while my car was in the shop. After a week of her ignoring my phone calls and emails, I called her supervisor to complain. He was surprised that I hadn't received a rental car and promptly ordered me one (though that wasn't supposed to be his job). About a month after the accident I got my car back. However, the body shop or the appraiser hadn't done their due diligence and I found out the hard way that my radiator was broken and had not been assessed and fixed properly. So back to the shop it went. At the time, the shop told me it should have been a write off. Fast forward a few months and the transmission line popped off, leaving me stranded in a parking lot. The body shop again said the car should have been a write off but paid to have the problem fixed. Yesterday my car died AGAIN, and I think it's due to the transmission damage caused by all the fluid leaking at once. I now have a car that is not driveable in the middle of a cold snap. It's so fun walking to the bus stop. I should mention that I never heard from Wawanesa after they approved the initial repair on my car. I had to find out from a broker at State Farm that I was declared 100 percent at fault for the accident. A loyal customer for 10 years, with this being my first ever claim, and this is how I was treated. Do yourself a favor and stay far, far away from Wawanesa. The money you save on your monthly insurance will all be spent on keeping your car on the road after you make a claim with them!
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