Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(10 reviews)
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Category: Complaints
(1.6 out of 5 stars)
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Terrible Avoid like the plague

(1.0 out of 5 stars)
by Clint Feb 13, 2019
Had my Truck Stolen recently. The claims process was an absolute nightmare, the adjuster felt her only role was to watch from the sidelines and deny expenses, not helping me through the process, no consultation, no helping deal with the Autobody shop, could not even reach her by phone. Always had to e-mail. My truck was gone for 3 months for repair and came back with a list of issues that I needed to "deal with through the Autobody shop" or fix myself. I was paying insurance for 2 specific reasons 1)to get me back to the place I was before the event 2)to have a helping hand when I did have an issue Instead I got a distant accountant. When I asked to dispute claims items that decided by her with no agreement or consultation with me, I was told here's our dispute mechanism- hire your own appraiser and they can fight it out with ours. Good luck making that work for you. By the way the Appraiser was also terrible, the shop evaluated that my truck needed a batch of Front end work that it did not need (have pics to prove), instead of maybe actually taking a look he just reported to the adjuster only and they agreed to disallow the work meaning no mechanical work was done at all. I got back a truck with a large list of repairs and less functionality. On top of that, I have to deal with the shop warranty process with no help. Stay away from this company!
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