Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(27 reviews)
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Category: Coverage, Conditions
(1.5 out of 5 stars)
Customer Service:
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Nearly made me homeless

(2.5 out of 5 stars)
by Cross Jul 08, 2019
...Had an 89 Toyota Tercell back in 1995 and was in a car accident that nearly ended my life. I was on comprehensive coverage and it was like pulling teeth to get my claims from them. They were so slow with the claims process that I had to force my injured self back to work to make ends meet. Nearly reinjuring myself again in the process. What a terrible way to take someone's money and do not return the value of the car back to them for so long a time. Shame on Wawanesa, I will never go with them again. I remember calling so many times to check back with them and they kept giving me the brush off and a bunch of excuses that made me feel that I was forgotten. Promising me 2 weeks, then 3 weeks, etc. Disgusting...
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Wawanesa refuses to help me

(1.2 out of 5 stars)
by Abandoned by wawanesa Jul 04, 2019
...I am a US citizen, female travelling alone on a road trip in Canada. My car was broken into, windows broken, and all my belongings and passport and money was stolen. I called Wawanesa immediately to report it. They said it was a glass only claim because they don’t cover anything but just the glass. I have been on the phone with Wawanesa every day since then, for 5 days. I call the US Wawanesa to help me and they say they can’t help me because I am in Canada (they cover Canada), so they give me the Canadian Wawanesa number to call (Wawanesa is a Canadian company), I call them and the representative actually angrily hung up on me after telling me that I was not his problem because I have a US policy. I call the US side back and they also say they cannot help me. And this has been happening for 5 days while I am SLEEPING IN A CAR WITH NO WINDOWS, while it rains and I am open to being physically assaulted. If anything happens to me, it is WAWANESA FAULT. There have been some kind and understanding phone representatives, but still after 5 days NOTHING has been done. I keep continually being volleyball’d back and forth between the Canadian and US Wawanesa claims Departments and no one will help me at all...
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Delay due to system upgrade.

(1.5 out of 5 stars)
by Annoyed insured. Jun 29, 2018
...Had requested a change in policy back in April/18... it is now June and no changes have been done. My broker "Westland Insurance" advise me that Wawanesa is having a system upgrade... Due to the delays I cancelled the insurance beginning of June.. and guess what.. they did not cancel the they owe me 3 months worth of adjustments. Terrible service...
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Withheld policy 3 weeks later

(1.0 out of 5 stars)
by One unhappy lady Mar 08, 2018
...3 weeks ago we went to the local all set up, even was given our temporary slip. We then went and had our car plated (we just moved from another province) which we could not do until we had Alberta insurance. THREE WEEKS later we get a phone call telling us our policy is being withheld due to an outstanding balance owing to another insurance company until it is paid (we were not aware of this owing but neither here nor there in this matter... so long story shortened... we got insured (or so we thought), they allowed us to drive around not knowing that they had put our policy on hold for 3 weeks! What if we had an accident or just got pulled over??? We would be in big trouble and it would be their fault! Not impressed at all. This should have been told to us way sooner than 3 weeks. At this point, I don't understand how they can legally even do this...
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(1.0 out of 5 stars)
by Insurancegirl95 Sep 19, 2017
...I've attempted to open two claims here and was mortified with the experience. The first one, I was side swiped while in the right lane on the highway, by someone who was in the passing lane trying to get in who failed to check her blindspots. I exchanged info and reported to my broker right away. The lady told the story that I was getting over and hit her. Nearly impossible as it was merging so her lane HAD to get in. A field adjuster went to see the location and came back with it being 50/50 since the stories conflicted. I was so confused how they were calling this 50/50 when her lane was ending and she was merging into mine. Not to mention she was elderly. They wouldn't even take statements from my passengers since "they aren't witnesses." I work in insurance and we always take statements from all passengers. Really skepctial of their claims process. I withdrew the claim as I refused to agree on 50/50, and she ended up doing the same. I was also involved in a single vehicle accident this fall where I hydroplaned while driving in a hail storm. After reporting to my broker, she advised me not to submit a claim since they would likely jack my premiums up and it would cost me more in the end. Like I said, I'm in insurance, I see total loss accidents happen all the time. It always bugs me not knowing what they would'ved appraised my car at ACV. I ended up settling for selling it as is on Kijiji and losing a ton of money, I'm sure. Needless to say, I'll be switching companies after my renewal in Novemeber. This forum just reassured me how awful Wawanesa truly is...
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Horrible Customer Service

(1.0 out of 5 stars)
by Disappointing customer Jul 21, 2017
...We had the worst experience with Wawanesa due to the agent who was handling the claim. Her name is Sue and she should not be in customer service. The claim was not at fault, the other party's insurance should cover all the costs so we would expect that for the services we are paying, the agent would get on the job and make the arrangements. Sue failed to do so, my husband missed work because the rental wasn't arranged, we ended up taking the car into the nearest shop and ended up paying for HST. No one explained how this works, what happens if...we felt like hiring a lawyer to have him/her work for the other party using our money. We are looking for another company. The company should provide customer service courses for agents like Sue...but from what I am reading about the company...I don't think anyone cares...
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16 yrs great experience

(4.5 out of 5 stars)
by jesa Apr 25, 2017
...Over the past 16 years I've had my auto insurance with Wawanesa. I've had two hail claims and two accident claims in this time. I've always been treated with fairness and the rate I pay is better than anywhere else I've ever looked into...
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