Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(25 reviews)
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Category: Coverage, Conditions
(1.5 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

Delay due to system upgrade.

(1.5 out of 5 stars)
by Annoyed insured. Jun 29, 2018
...Had requested a change in policy back in April/18... it is now June and no changes have been done. My broker "Westland Insurance" advise me that Wawanesa is having a system upgrade... Due to the delays I cancelled the insurance beginning of June.. and guess what.. they did not cancel the they owe me 3 months worth of adjustments. Terrible service...
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Withheld policy 3 weeks later

(1.0 out of 5 stars)
by One unhappy lady Mar 08, 2018
...3 weeks ago we went to the local all set up, even was given our temporary slip. We then went and had our car plated (we just moved from another province) which we could not do until we had Alberta insurance. THREE WEEKS later we get a phone call telling us our policy is being withheld due to an outstanding balance owing to another insurance company until it is paid (we were not aware of this owing but neither here nor there in this matter... so long story shortened... we got insured (or so we thought), they allowed us to drive around not knowing that they had put our policy on hold for 3 weeks! What if we had an accident or just got pulled over??? We would be in big trouble and it would be their fault! Not impressed at all. This should have been told to us way sooner than 3 weeks. At this point, I don't understand how they can legally even do this...
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(1.0 out of 5 stars)
by Insurancegirl95 Sep 19, 2017
...I've attempted to open two claims here and was mortified with the experience. The first one, I was side swiped while in the right lane on the highway, by someone who was in the passing lane trying to get in who failed to check her blindspots. I exchanged info and reported to my broker right away. The lady told the story that I was getting over and hit her. Nearly impossible as it was merging so her lane HAD to get in. A field adjuster went to see the location and came back with it being 50/50 since the stories conflicted. I was so confused how they were calling this 50/50 when her lane was ending and she was merging into mine. Not to mention she was elderly. They wouldn't even take statements from my passengers since "they aren't witnesses." I work in insurance and we always take statements from all passengers. Really skepctial of their claims process. I withdrew the claim as I refused to agree on 50/50, and she ended up doing the same. I was also involved in a single vehicle accident this fall where I hydroplaned while driving in a hail storm. After reporting to my broker, she advised me not to submit a claim since they would likely jack my premiums up and it would cost me more in the end. Like I said, I'm in insurance, I see total loss accidents happen all the time. It always bugs me not knowing what they would'ved appraised my car at ACV. I ended up settling for selling it as is on Kijiji and losing a ton of money, I'm sure. Needless to say, I'll be switching companies after my renewal in Novemeber. This forum just reassured me how awful Wawanesa truly is...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Horrible Customer Service

(1.0 out of 5 stars)
by Disappointing customer Jul 21, 2017
...We had the worst experience with Wawanesa due to the agent who was handling the claim. Her name is Sue and she should not be in customer service. The claim was not at fault, the other party's insurance should cover all the costs so we would expect that for the services we are paying, the agent would get on the job and make the arrangements. Sue failed to do so, my husband missed work because the rental wasn't arranged, we ended up taking the car into the nearest shop and ended up paying for HST. No one explained how this works, what happens if...we felt like hiring a lawyer to have him/her work for the other party using our money. We are looking for another company. The company should provide customer service courses for agents like Sue...but from what I am reading about the company...I don't think anyone cares...
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16 yrs great experience

(4.5 out of 5 stars)
by jesa Apr 25, 2017
...Over the past 16 years I've had my auto insurance with Wawanesa. I've had two hail claims and two accident claims in this time. I've always been treated with fairness and the rate I pay is better than anywhere else I've ever looked into...
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Auto Claim Nightmare

(1.0 out of 5 stars)
by Linda Mar 12, 2017
...Terrible company. 30 years and only 2 claims. 10 years ago Wawanesa stuffed me with 100 % fault for a lane change I was making where another driver ran a red light on a left hand turn and drove right into me. And i had a witness - a Canpar courrier stopped and gave me his card because he saw it happen. Wawanesa didnt ever bother to contact him! Then terrible treatment last December. I was rear ended while I was stopped at a red light. No fault right? Wrong. Throughout the claim I had the sinking feeling that Wawanesa and the adjuster Nicole in Grande Prairie - not even in my same City - were working on behalf of the other drivers insurance company. I am 1000.00 out of pocket! I am definitely leaving them after reading reviews posted here. Run people Run from theses people...
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service soso price on the rise

(2.5 out of 5 stars)
by phil514e Feb 20, 2017
...i had a claim 2 1/2 years ago they did not cover the towing of my car to the garage I got a rental car for a while (my deposit I only got it back 3 months later after all the calls and complaints) after that my insurance rate keeps going up. When I called to find out why, the agent was told me about cars in the area being at risk and I should moved... I moved I save 70$ the 1st year... after that it just keeps going up... the rate was low at 1st but then got a little too crazy... I found a better deal with Desjardins...
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Horrible claim experience

(1.0 out of 5 stars)
by disgruntleddriver Feb 07, 2017
... was going to hold off on writing a bad review, but after yesterday's experience I have had enough. I was in an accident a few months ago where I was making a right hand turn and was hit by someone who switched lanes in the intersection. Right from the start I experienced awful and callous customer service. My adjuster told me in our initial call that I was probably at fault; this was before she even looked into my case. I was never given any information on how to get a rental car while my car was in the shop. After a week of her ignoring my phone calls and emails, I called her supervisor to complain. He was surprised that I hadn't received a rental car and promptly ordered me one (though that wasn't supposed to be his job). About a month after the accident I got my car back. However, the body shop or the appraiser hadn't done their due diligence and I found out the hard way that my radiator was broken and had not been assessed and fixed properly. So back to the shop it went. At the time, the shop told me it should have been a write off. Fast forward a few months and the transmission line popped off, leaving me stranded in a parking lot. The body shop again said the car should have been a write off but paid to have the problem fixed. Yesterday my car died AGAIN, and I think it's due to the transmission damage caused by all the fluid leaking at once. I now have a car that is not driveable in the middle of a cold snap. It's so fun walking to the bus stop. I should mention that I never heard from Wawanesa after they approved the initial repair on my car. I had to find out from a broker at State Farm that I was declared 100 percent at fault for the accident. A loyal customer for 10 years, with this being my first ever claim, and this is how I was treated. Do yourself a favor and stay far, far away from Wawanesa. The money you save on your monthly insurance will all be spent on keeping your car on the road after you make a claim with them!
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