Independent Auto Insurance Reviews

Wawanesa Auto Insurance Reviews

(19 reviews)
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Category: Insurance Rates, Prices
(1.5 out of 5 stars)
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Downhill Slide

 
(2.0 out of 5 stars)
by Fed up in Gatineau Feb 04, 2019
...I have been with Wawanesa for years. On the recommendation of their agents, I filed 3 claims and asked them about one incident where I did not make a claim. Last year they sent a letter telling me they didn't want me as a client for Auto anymore! So in future do not speak to an agent unless you really want to file a claim. Then this year they have gone to a broker system. I called to get a reason for my premium jump. After being transferred 3 times I was told and I quote "to save money" but I am the one who got charged a 35$ broker fee and they raised my monthly premium by 35$ - why? "Well, Wawanesa decided that that was the rate they wanted to charge" - no real explanation. So needless to say I will be looking for a new insurance company this year...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

0 star

 
(1.0 out of 5 stars)
by mathewo Nov 25, 2018
...Please avoid this scam company at any cost. I am a driver with 24 years without any claim and was with Wawanesa for last seven years. I had a minor issue at a parking lot 2 years before with no claim. I opened the door and just touched the car next to me. The other car driver was inside and she was an insurance broker. She reported that to my insurance company and they recorded as at fault no claim and reduced my star rating to 1. The next year renewal time my rate jumped to 45 dollars per month and 50 dollars this year. What a SCAM...
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Horrible insurance

 
(1.0 out of 5 stars)
by Chantale Aug 31, 2018
...Horrible service. Horrible prices. All in all...horrible insurance company who does not care about their clients...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

I was a loyal customer

 
(1.0 out of 5 stars)
by theresa Aug 20, 2018
...For 14 years we were loyal customers. We had our home and vehicles insured through Wawanesa. This year I received my renewal to discover our car insurance for a 2008 and 2009 was going UP $50.00 per month. That's $600.00 a year. We have had no claims and no tickets. In fact, we both have perfect driving records. I was in shock. Now at the same time, we decided to trade in our 2009 Dodge Journey for a 2017 Dodge Durango Citadel. When I called for a quote, they wanted an additional $25.00 per month on top of the $50.00 a month it was already going up. Our fantastic broker said he thought this was atrocious and began shopping us around. Not only did he find a better rate through another company but the new rate is $3.00 a month less than the original rate (before renewal) with the new car. So instead of an extra $900.00 a year (higher renewal and new car), we are now paying $36.00 per year less with our new company. Cleary with Wawanesa customer loyalty means absolutely nothing...
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Not user friendly.

 
(2.5 out of 5 stars)
by writeray Jul 14, 2018
...I signed a contract with them and had to wait over 2 months for the bill to get to me. When it did, they increased the rate by 14%. Also, payment was due the day before they sent the bill...
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TERRIBLE CUSTOMER SERVICE

 
(1.0 out of 5 stars)
by Tituana Apr 04, 2017
...Awful customer service! Right from the start speaking with my customer service rep has been such a hassle. I called to inquire about adding another vehicle to my policy, she gave me one quote and then finalized it, to tell me later, after my daughter was added, that it will be more expensive... Calling numerous times, not being able to get any answers, always around the bush... Very frustrating, I don't understand the kind of customer service that is being provided.. I found another company and I will not be ever using their services. Ever...
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