Independent Auto Insurance Reviews

La Capitale Auto Insurance Reviews

(10 reviews)
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Category: Claim Exprerience
(2.0 out of 5 stars)
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Auto Insurance review

 
(4.5 out of 5 stars)
by Gatineau May 30, 2019
...I was involved in a collision at 0% at fault. The representative was helpful to explain things since I was new here in Canada. I have no issues in filing a claim. My claim was paid by La Capitale initially and I was scheduled this June 10 for my car repair. I hope this won't increase my premium next year...
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Money thieves and no remorse

 
(1.0 out of 5 stars)
by Madcustomer Apr 05, 2019
...Do not use this insurance. The supervisors care more about the $ than keeping loyal clients. I had windshield replacement to do and when I arrived at the service station, I was told I had $500 deductible when it should have been max $250, as agreed upon over the phone. Our collision deductible is $500! We called La Capitale and they admit it was their fault that it didn't reflect the same agreed upon info in the contract. Our rep tried to amend our insurance policy and her supervisor advised her not to, he didn't want to help in any way. He clearly decided that losing a client was better than amending the contract they had made a mistake on. I am now out $250 and looking for a new insurance company of course. Take your money elsewhere...
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Insure at your own risk!

 
(1.0 out of 5 stars)
by Anonymous Nov 15, 2018
...All I can say is good luck if you chose to go with La Capital. You will surely need a lot of it. Words will never be good enough to describe how bad your experience will be when you make a claim...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Unreachable claims department

 
(1.0 out of 5 stars)
by Eric0073 May 09, 2018
...I had wind/hail damage on my SUV last week, so I was hoping to get some nasty looking dents and scratches fixed. Filling a claim is easy, but despite calling several times every day to get my claims processed, I have yet to reach anyone! It always goes straight to voice mail. I also emailed, asked to speak to the claims' person's supervisor, you name it, and nothing. I found out that they only have a couple staff to handle claims like mine, so them picking up or returning your call is like winning the lottery. Needless to say, I'm shopping for a new insurer...
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Stay Away from La Capitale

 
(1.0 out of 5 stars)
by La Capitale S*ucks Mar 02, 2018
...Worst insurance company ever! Worst experience ever with an automobile insurance company after a claim, they don’t like to pay out, only good to take your money. Even their complaint department is useless! Stay away from this company...
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Be aware

 
(1.0 out of 5 stars)
by pablo Jan 26, 2017
... had my insurance with La Capitale when someone did a hit and run with my car. I called them explaining it wasn't a big damage, so I was told they will fill only the information not as a claim and send me someone to review and estimate the damage before claim it. As per the price to repair that it wasn't that big, about 300$, I repaired myself. I called them to let them know I won't claim that hit and run and they said OK it won't be as a claim on your file. After 2 years I moved to another company because they offered me better price and I found La Capitale put in my file the hit and run as a claim and even saying they paid for the repair...1500$. More over they had the garage invoice where supposedly repaired my car. After called them for months I had to do all the paper work to get this fix, which was too much to do. I had to wait couple of year more to have a clean file. Thanks La Capitale !!!
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La Capitale is Fraud

 
(1.0 out of 5 stars)
by Ryan Jan 20, 2017
...I got into an accident in 2016. I gave them everything and filled out all the forms. Doctors letter, employers letter, police report and accident report. 4 weeks later I got a call from Theresa W; she said everything that was provided, was fake. Really police report, Dr's letter and accident report were fake. I asked her how can you fake everything. I argued with her. She said "Sir, you talk too much", When I signed up for the private claim insurance, the Broker told me, La Capitale will not ask you for anything "no question asked" as long as you provide all the documents... They lie about everything and it is a fake company. I got all my friends to cancel the policy with them. You should do that as well. As soon as possible...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

good service

 
(4.5 out of 5 stars)
by fralep Dec 01, 2016
...Everything goes fast and well. No problem with the replacement car, no problem to get an appointment...
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I'd give them a zero mark ...

 
(1.0 out of 5 stars)
by insurancerating Jun 08, 2016
...Increased us every single year even if we NEVER had any claims, at our fifth year had an accident, voided half of the repairs our garage said should be done on the car just because we didn't agree for the work to be done at their garage. Our allowance for a rental was 45$ although the cheapest decent choice of car rental with all peril insurance is 59.95$. Paid us for comparable car that has 40k more km on the dash than us. The adjuster told us that we could have qualified for low km clients and they never told us this was an option...
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car theft claim

 
(1.5 out of 5 stars)
by xanu9911 Jun 16, 2013
...going on 7 mths and still no compensation for my wifes car thats value is 10000$. had a interview with a privite company for 4 hrs and i had to get my personal information ,like cell phone records, credit car , bank acounts, my self .got trieded like i had stollen the car .not very satisfied...
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La Capitale Auto Insurance
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