Independent Auto Insurance Reviews

La Capitale Auto Insurance Reviews

(4 reviews)
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Category: Coverage, Conditions
(2.0 out of 5 stars)
Customer Service:
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Money thieves and no remorse

(1.0 out of 5 stars)
by Madcustomer Apr 05, 2019
...Do not use this insurance. The supervisors care more about the $ than keeping loyal clients. I had windshield replacement to do and when I arrived at the service station, I was told I had $500 deductible when it should have been max $250, as agreed upon over the phone. Our collision deductible is $500! We called La Capitale and they admit it was their fault that it didn't reflect the same agreed upon info in the contract. Our rep tried to amend our insurance policy and her supervisor advised her not to, he didn't want to help in any way. He clearly decided that losing a client was better than amending the contract they had made a mistake on. I am now out $250 and looking for a new insurance company of course. Take your money elsewhere...
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Be aware

(1.0 out of 5 stars)
by pablo Jan 26, 2017
... had my insurance with La Capitale when someone did a hit and run with my car. I called them explaining it wasn't a big damage, so I was told they will fill only the information not as a claim and send me someone to review and estimate the damage before claim it. As per the price to repair that it wasn't that big, about 300$, I repaired myself. I called them to let them know I won't claim that hit and run and they said OK it won't be as a claim on your file. After 2 years I moved to another company because they offered me better price and I found La Capitale put in my file the hit and run as a claim and even saying they paid for the repair...1500$. More over they had the garage invoice where supposedly repaired my car. After called them for months I had to do all the paper work to get this fix, which was too much to do. I had to wait couple of year more to have a clean file. Thanks La Capitale !!!
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Worst customer service

(1.0 out of 5 stars)
by MRider Mar 04, 2016
...Worst customer service I've ever met! I've called them to insure my motorcycle but because it was not insured for 3 month (my brand new bike was on storage) they refused even to listen to me. Stay away from them! I've got insurance from another great company with no issues at all...
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New policy

(1.0 out of 5 stars)
by Eugenius Mar 19, 2015
...Hello, called to get a quote but was refused because have 3 claims in 5 years. Agent did not want even listen that they were non-fault with 0 liability from my side. Worst customer service...
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