Car Insurance Reviews

La Capitale Auto Insurance Reviews

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(28 reviews)
La Capitale
2 out of 5 stars:
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very satisfied

by Amanda T on Aug 4, 2020
5 out of 5 stars

I had car insurance with them for 4 years. Great customer service during my 2 claims. The people working there seem very nice. Very satisfied with this company.

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Unfair Service

by Monika on Dec 12, 2019
1 out of 5 stars

I had a vandalism claim in my file since 2016. Capital just opened the file and they couldn't cover it after 10 days they close the claim. This claim was counted as a claim from all other insurance and couldn't get other quotes. The other 3 claims weren't my fault 3 hit and run during the last 5 years. Even if it's not your fault you still be excluded from getting insurance. I don't recommend Le Capital.

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Car theft and damage

by Hamed on Sep 14, 2019
3.5 out of 5 stars

I had a damage hit and run last year and also my car was stolen 3 months ago. La Capital was excellent regarding covering the damage and replacing my car a 2017 Pilot. The problem is my rate has increased from 130 to 210$ this year, so I am looking for a new company.

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Auto Insurance review

by Gatineau on May 30, 2019
4.5 out of 5 stars

I was involved in a collision at 0% at fault. The representative was helpful to explain things since I was new here in Canada. I have no issues in filing a claim. My claim was paid by La Capitale initially and I was scheduled this June 10 for my car repair. I hope this won't increase my premium next year.

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Money thieves and no remorse

by Madcustomer on Apr 5, 2019
1 out of 5 stars

Do not use this insurance. The supervisors care more about the $ than keeping loyal clients. I had windshield replacement to do and when I arrived at the service station, I was told I had $500 deductible when it should have been max $250, as agreed upon over the phone. Our collision deductible is $500! We called La Capitale and they admit it was their fault that it didn't reflect the same agreed upon info in the contract. Our rep tried to amend our insurance policy and her supervisor advised her not to, he didn't want to help in any way. He clearly decided that losing a client was better than amending the contract they had made a mistake on. I am now out $250 and looking for a new insurance company of course. Take your money elsewhere.

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Insure at your own risk!

by Anonymous on Nov 15, 2018
1 out of 5 stars

All I can say is good luck if you chose to go with La Capital. You will surely need a lot of it. Words will never be good enough to describe how bad your experience will be when you make a claim.

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Unreachable claims department

by Eric0073 on May 9, 2018
1 out of 5 stars

I had wind/hail damage on my SUV last week, so I was hoping to get some nasty looking dents and scratches fixed. Filling a claim is easy, but despite calling several times every day to get my claims processed, I have yet to reach anyone! It always goes straight to voice mail. I also emailed, asked to speak to the claims' person's supervisor, you name it, and nothing. I found out that they only have a couple staff to handle claims like mine, so them picking up or returning your call is like winning the lottery. Needless to say, I'm shopping for a new insurer.

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Stay Away from La Capitale

by La Capitale S*ucks on Mar 2, 2018
1 out of 5 stars

Worst insurance company ever! Worst experience ever with an automobile insurance company after a claim, they don’t like to pay out, only good to take your money. Even their complaint department is useless! Stay away from this company.

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Be aware

by pablo on Jan 26, 2017
1 out of 5 stars

I had my insurance with La Capitale when someone did a hit and run with my car. I called them explaining it wasn't a big damage, so I was told they will fill only the information not as a claim and send me someone to review and estimate the damage before claim it. As per the price to repair that it wasn't that big, about 300$, I repaired myself. I called them to let them know I won't claim that hit and run and they said OK it won't be as a claim on your file. After 2 years I moved to another company because they offered me better price and I found La Capitale put in my file the hit and run as a claim and even saying they paid for the repair...1500$. More over they had the garage invoice where supposedly repaired my car. After called them for months I had to do all the paper work to get this fix, which was too much to do. I had to wait couple of year more to have a clean file. Thanks La Capitale !!!

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La Capitale is Fraud

by Ryan on Jan 20, 2017
1 out of 5 stars

I got into an accident in 2016. I gave them everything and filled out all the forms. Doctors letter, employers letter, police report and accident report. 4 weeks later I got a call from Theresa W; she said everything that was provided, was fake. Really police report, Dr's letter and accident report were fake. I asked her how can you fake everything. I argued with her. She said "Sir, you talk too much", When I signed up for the private claim insurance, the Broker told me, La Capitale will not ask you for anything "no question asked" as long as you provide all the documents... They lie about everything and it is a fake company. I got all my friends to cancel the policy with them. You should do that as well. As soon as possible.

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