Independent Auto Insurance Reviews

Belairdirect Auto Insurance Reviews

(112 reviews)
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Category: Billing, Payments
(1.9 out of 5 stars)
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(1.0 out of 5 stars)
by R.L. Sep 05, 2020
...They are stalling my auto for the past two months when there is none of my fault my car was stolen from the street and all they are doing is nothing! My adjuster is ignoring and blocking my calls. I don’t think anyone keeps a check on the employee's call records. Moreover, the adjuster never called to provide any information. They promise a rental but they don’t provide it and they will stall and stall and cut their monthly payments...
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Worst Insurance Company Ever!

(1.0 out of 5 stars)
by Elizabeth A Aug 09, 2020
...I sold my car and was charged $186 cancellation fees that I wasn't informed at the start of my policy...
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Do not use this company!

(1.0 out of 5 stars)
by Dad Jun 12, 2020
...Not only did talk all nice and make it sound like I was saving money using them, they cancelled my policy after just one month after reviewing my past driving history rather than reviewing it at the time of purchase. Instead of refunding my money back to me, they held on to it and kept giving excuses as to how they were going to process the refund. They will take your money, but not refund it in the same matter. They never owned up to the mistakes they made, instead tried to turn around and say I was not being honest with them. Then they tried to ask for more money in order for me to continue having valid insurance. They are complete crooks. They should be put out of service after being sued in a class-action lawsuit. In a pandemic and a time of crisis, they continue to steal money from hard-working consumers...
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(1.0 out of 5 stars)
by Radi H May 13, 2020
...The worst insurance company. Horrible customer service, they spelled my name wrong on the pink slip. Requested another pink slip with a correct name. Never got it. Overcharged by $19 for not apparently not downloading the app. But I hate it downloaded, so I called and asked why this is happening they said that I needed to redownload it. So I did and registered all my information AGAIN and was still overcharged the next two months AGAIN by $19. Go with anyone else...
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Huge cancellation fees

(1.0 out of 5 stars)
by Ravi.d Apr 15, 2020
...Worst customer service... These people either don't care what their customers happy or they just have really bad employees (most of them). I called in to cancel my auto insurance since they kept increasing by premium every month, and the agent asking me again and again "are you sure about it, what do you mean you are not using your car!!!". I mean seriously, what he wants from me, should I beg to cancel my policy, also he was acting like he was high or something... they charged me $185 to cancellation fees. Now if we searched on google, it says max. Up to 10% of the full-year payment. So I did the math, my full-year premium was $1700 and for even $1700, 10% is not $185. And I was in the middle of my year, so half of the premium I've already paid. This is the highest amount of cancellation fees I have ever seen...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.


(1.0 out of 5 stars)
by Belair Mar 23, 2020
...They can't even help me during the coronavirus. I asked to get my monthly payment delayed (example: I had 3 payments left on my policy and I wanted to add another month in the end) because I'm not sure of what money I will get obviously. They are useless and careless! I will definitely go to some other company when my insurance is done, useless people. Not happy at all...
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Avoid Belairdirect

(1.0 out of 5 stars)
by Customer review Mar 10, 2020
...Worst customer service ever! If you ever have to file a claim, you’d have to quit your job just to make sure anything is done right. It took for almost 3 months for my claim to be resolved. And in the end, I was paid a fraction of my car’s value. I would give them a 0 star if I can...
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Worst experience.

(1.0 out of 5 stars)
by Josh Mar 05, 2020
...I’ve dealt with multiple insurance companies, Belairdirect is by far the worst. They will happily take your money but will do everything possible to get out of paying money or simply doing their job. I had an accident in November, got injured and my car was totalled. It’s now March, haven’t gotten a penny. And now they are trying to push off the injury payment to the insurance company I signed up for a month after the accident occurred. The whole time, I am still being told to pay insurance (for a car that isn’t on the road anymore) so that my account stays open in hopes of eventually getting coverage for the damage done to my car. If looking for insurance, Belairdirect is cheap, but don’t follow through with anything committed...
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