Independent Auto Insurance Reviews

Belairdirect Auto Insurance Reviews

(61 reviews)
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Category: Call Center
(1.9 out of 5 stars)
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Automerit feels like scam.

 
(1.0 out of 5 stars)
by Sad-customer Jun 09, 2019
...Had a tough experience in getting automerit to work. Was told that it'll reduce the premium down the line, but since I couldn't get it to work, they increased previously agreed premium from $375 to $407 without any notification and when contacting customer care, I was told that some discount was taken off since I didn't use the app. Feeling cheated and helpless. Waiting to change the provider once this expires. - Poor customer service experience - Email never gets responded - Took weeks of calling customer care to get the automerit section to appear on the app. - Once it did, the app doesn't record trips properly even after turning off battery optimization (Android) and drains battery drastically. - Overall, disappointing experience to me...
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Claims Service

 
(5.0 out of 5 stars)
by S.B. Mar 28, 2019
...When calling for updates any service agent that answers are able to call up my file and answer my questions immediately. No being put on hold and listening to annoying music...
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