Independent Auto Insurance Reviews

Belairdirect Auto Insurance Reviews

(87 reviews)
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Category: Coverage, Conditions
(1.9 out of 5 stars)
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Fantastic service

(5.0 out of 5 stars)
by Raheel B Jun 23, 2020
...A representative was so professional and knowledgeable that I not only reinstated my insurance but also change my mind of switching over my insurance company for better rates upon my renewal. Thank you for working with the customer's needs and helping me to get back on the road with very good coverage...
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Accident Forgiveness is a SCAM

(2.5 out of 5 stars)
by PC Apr 13, 2020
...I joined Belair during 2016 when they had their big “Accident Forgiveness” campaign. Now, four years later, after my first collision, I find out that accident forgiveness was not added to my policy and no one at any point told me it needed to be added. Then the person on the phone said I could add it with my next car, forgetting that I JUST HAD A COLLISION and am no longer eligible. She made sure to highlight they’re the only Canadian Company offering accident forgiveness, but that doesn’t matter if it can’t actually get it. Once they pay me out for my car I am likely never dealing with them again...
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Way overpriced

(2.5 out of 5 stars)
by TT from Ottawa Mar 05, 2020
...I've made three claims with this company, once for my home, which was NOT paid, and twice for my vehicle, one of which was an at-fault accident. We paid for accident forgiveness, and then we had an at-fault accident and my insurance spiked by about $450 per year. Why am I paying for something and not receiving it? I am sure if I followed up with them, I would get a bunch of excuses about industry standards, blah, blah... but considering for that first claim, I had to shell out an extra $1200 for OM parts when my vehicle was brand new, that blather isn't going to be well-received. The insurance adjuster for that at-fault claim was an absolute incompetent on a power trip. I would be changing insurance companies if I could. But of course, without already having accident forgiveness with another company, we're pretty much screwed for a couple of years...
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Worst experience.

(1.0 out of 5 stars)
by Josh Mar 05, 2020
...I’ve dealt with multiple insurance companies, Belairdirect is by far the worst. They will happily take your money but will do everything possible to get out of paying money or simply doing their job. I had an accident in November, got injured and my car was totalled. It’s now March, haven’t gotten a penny. And now they are trying to push off the injury payment to the insurance company I signed up for a month after the accident occurred. The whole time, I am still being told to pay insurance (for a car that isn’t on the road anymore) so that my account stays open in hopes of eventually getting coverage for the damage done to my car. If looking for insurance, Belairdirect is cheap, but don’t follow through with anything committed...
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