Independent Auto Insurance Reviews

Belairdirect Auto Insurance Reviews

(128 reviews)
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Category: Insurance Rates, Prices
(1.9 out of 5 stars)
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Poor customer service

 
(1.0 out of 5 stars)
by Disgusted customer Jul 17, 2019
...My first and only accident I ever had was three years ago! My premiums went up I accepted that. Since then my premiums came down and I was excited thinking I was doing fine, I never had not even a speeding ticket and now my Insurance was up for renewal my premium jumped from $175.00 to $257.00 without even an explanation as to why it has gone up, the sales representative can't even tell me why my premiums went all she did was talk a bunch of bull...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

I feel robbed!

 
(1.0 out of 5 stars)
by Siguimars Jul 03, 2019
...Last year I decided to try out Belairdirect as the quote seemed reasonable at the time. I had absolutely no claims throughout the year, not even a ticket. When I called, they even praised my driving record. However, I just received my renewal documents and my car insurance went up 37%! My home insurance went up another 20%! Feeling robbed right now and quite honestly surprised this is allowed by law. Needless to say, I will not be renewing with them... I would give them - 0 stars if I could...
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Expensive

 
(1.5 out of 5 stars)
by MANITOBA Jun 03, 2019
...I was previously insured with Belair in Ontario, paid $131 monthly full coverage, I moved to Alberta and my monthly payment was now $352. I have been with the company for 7 years, I have a perfect driving record and find it crazy expensive. Fast forward 3 months of being covered in Alberta, I moved to Manitoba so naturally, I switched my license and insurance. I now pay $128 monthly. I called Belair to cancel my insurance and they charged me a $250 cancellation fee. I moved, I did not just switch companies. I was told if I moved provinces that I would not be subject to cancellation fees but was obviously lied to. I wasn't offered a break or anything she was just like well this is what it is. So overall not impressed with the company but again, who likes insurance companies...
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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
 

Great communication

 
(5.0 out of 5 stars)
by Cherry 7 Jazz Apr 05, 2019
...I was originally concerned because they were one of the better-priced insurance companies we found, so my concern is that I would potentially experience poor customer service - but not at all. We have had to do a window chip claim which was quick and easy. Then when someone else dented the side of our car, we had to go into a body shop. Even though I had to deal with a claims agent, repair shop, and a car rental company, it felt like dealing with just one company. Everyone I interacted with was friendly, respectful, and effective at their job. Expectations were clearly communicated so I knew what I had to pay for (or not pay for), what information they required from me, how much time it would take to complete repairs, and how the drop off/pick up would occur. The coordination of the insurance company with their partnered businesses is amazing and left me stress-free through the process. We also had an instance where we wanted to understand the transfer of insurance to a rental car when we were going on vacation. The rep we spoke with was extremely helpful and clear. They were able to process our request and update the information for us promptly so we had what we needed in time for our trip. Glad we checked and glad we added the extra $ for the added driver on our rental insurance...
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Rates went up 50% in two years

 
(2.0 out of 5 stars)
by Bob Mar 30, 2019
...My car insurance rates virtually doubled in the two years I have had my current car. No claims, no accidents, no changes to my policy. Phoned to discuss and they admitted that they had gone up a lot but hoped they would level off in the next few years. Unbelievable...
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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
 

Juices customers on 2nd year

 
(1.5 out of 5 stars)
by Zack Mar 16, 2019
...I do NOT recommend Belair under any circumstances. No one wants to deal with insurance companies more than they need to. Wasting hours on the phone isn't fun. Belair sent me an email after one year of coverage, reasonably priced, saying that my new term would come up soon. I had to log into to see the changes. I logged in and rates were increasing 28% (in one year) for a 36-year-old married woman with a perfect driving record and no claims. (My car is a 2017 Chevy) This is bad business. I gave them a chance to explain and they put me on hold and wasted more of my time before giving me a response that had nothing to do with me. (Other people's claims caused my rate to go up.) Don't get involved with this company, it practices bad business...
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Quick & Easy

 
(4.5 out of 5 stars)
by 739beng Mar 13, 2019
...New to Belairdirect, 15 years with a previous insurance provider, great driving record, no claims, rates creeping up each year, this year huge increase. Decided to shop around, Belairdirect quote online was quick and easy, surprised the actual premium is very close to the online quote. Great customer service, Agent on the phone was knowledgeable and processed auto and home with one call. In that honeymoon period, but so far I recommend Belairdirect to anyone looking to save!...
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Afterservice

 
(4.0 out of 5 stars)
by Matt Feb 14, 2019
...My insurance cost rose by 74% because of a claim and before the renewal date even though I have accident forgiveness on my policy...
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Poor quality

 
(1.5 out of 5 stars)
by GrumpyVeteran Feb 14, 2019
...Their premiums are much too high; and, if you run into an issue, they claim they cannot help you at all! My husband got into a serious accident (non-auto) and money was tight. Instead of delaying the payment, they made it bounce so they could then come after you for the full annual amount! Seriously! I have since found a much better insurance at a 1/3 of the cost Belair was charging me! They are not as good as they claim to be!...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.
 

Auto insurance increase

 
(1.0 out of 5 stars)
by Dave Feb 14, 2019
...I have been with Belairdirect insurance for several years without any claims. I just received my renewal and they have incorporated a 60% rate increase. This is outrageous and I will be removing all my business from Belair. If ICBC has been characterized as a dumpster fire, I'm not sure what words to use for Belair...
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