Independent Auto Insurance Reviews

Belairdirect Auto Insurance Reviews

(73 reviews)
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Category: Switching, Cancellation
(1.9 out of 5 stars)
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Worst Insurance Company Ever!

(1.0 out of 5 stars)
by Elizabeth A Aug 09, 2020
...I sold my car and was charged $186 cancellation fees that I wasn't informed at the start of my policy...
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Do not use this company!

(1.0 out of 5 stars)
by Dad Jun 12, 2020
...Not only did talk all nice and make it sound like I was saving money using them, they cancelled my policy after just one month after reviewing my past driving history rather than reviewing it at the time of purchase. Instead of refunding my money back to me, they held on to it and kept giving excuses as to how they were going to process the refund. They will take your money, but not refund it in the same matter. They never owned up to the mistakes they made, instead tried to turn around and say I was not being honest with them. Then they tried to ask for more money in order for me to continue having valid insurance. They are complete crooks. They should be put out of service after being sued in a class-action lawsuit. In a pandemic and a time of crisis, they continue to steal money from hard-working consumers...
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(1.0 out of 5 stars)
by bag May 26, 2020
...I asked them for a COVID discount today (for my mother) and they will only base it on starting moving forward. Nobody knows how long this will last... And who knew from the beginning how long it will last? No one from Belair ever reached out to her. She drives 2,500 km's per year. At the same time, they are trying to upsell her on the very same call: Car accident forgiveness Roadside Assistance Car rental if not her fault???? Calling for COVID discount and they are trying to get more money from a senior citizen during this epidemic?!? Real sad and desperate on their part. They are offering an $18 per month discount. My insurance company sent me a cheque for 25% of my monthly policy and not 1 call was made. Just a letter in the mail with a cheque. I hope Belair is one of those companies that will need a trustee due to this pandemic...all to do with greed. Tomorrow we start looking for a new home and car insurance The best part...they keep $300 for a cancellation fee. STAY AWAY from Belair...
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Huge cancellation fees

(1.0 out of 5 stars)
by Ravi.d Apr 15, 2020
...Worst customer service... These people either don't care what their customers happy or they just have really bad employees (most of them). I called in to cancel my auto insurance since they kept increasing by premium every month, and the agent asking me again and again "are you sure about it, what do you mean you are not using your car!!!". I mean seriously, what he wants from me, should I beg to cancel my policy, also he was acting like he was high or something... they charged me $185 to cancellation fees. Now if we searched on google, it says max. Up to 10% of the full-year payment. So I did the math, my full-year premium was $1700 and for even $1700, 10% is not $185. And I was in the middle of my year, so half of the premium I've already paid. This is the highest amount of cancellation fees I have ever seen...
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Helpful and Easy

(4.5 out of 5 stars)
by RB Apr 10, 2020
...I called to cancel insurance on two cars during these times of not working during the virus. It was not a problem and they further reduced the other vehicle because it now is only used for store runs. (Low mileage) Very helpful and easy. Saved me money which is what I need in these times of not working...
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(1.0 out of 5 stars)
by 5 hour customer. Mar 07, 2020
...Avoid at all costs if at all possible. I have been with them for 5 hours and they've already increased my agreed-upon rate by 1000$! You can cancel if you'd like for a fee of course. SCAM! DO NOT ASSOCIATE WITH THIS COMPANY...
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