Independent Auto Insurance Reviews

Belairdirect Auto Insurance Reviews

(30 reviews)
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Category: Repair, Workshop
(1.9 out of 5 stars)
Customer Service:
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Claim Experience:
 

Worst Experience of my life

 
(1.0 out of 5 stars)
by Anthony B Jun 18, 2019
...Great at accepting premiums poor service when you need them. I had minor cosmetic damage and a punctured tire after we got hit while stopped at a red light and were found at 0 fault. Then the claims process started and Belair has used every underhanded trick in the book to try and settle with us for a low ball offer even though I believe the other driver's insurance company will make them whole at the end of the day. They have bullied my girlfriend, threatened to salvage her car before we agreed to a settlement, consistently changed the price they are offering, refuse to complete a full estimate of the damage, bait and switch the value of the offers. When calculating the price they use comparable vehicles that are 6 months old. After I ran CARFAX reports on the vehicles I found a bunch had previous accidents, were used as rentals and commercial vehicles and even had smaller engines and manual transmissions, along with almost double the kilometers driven. Basically, the cheapest vehicle you could find and still call it almost a comparable car. Luckily, we had just bought a second vehicle and are able to get by on one car. I can see how someone without that option can be highly pressured and pushed into taken a minimal settlement as this has dragged on for almost 6 weeks now and we had to return the rental that was provided a few days after the accident. Stay away from the Belair as one day you may need them and they will not be there...
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Claim Experience

 
(4.5 out of 5 stars)
by ferncesca May 31, 2019
...I was in a car accident call my insurance Belairdirect . They responded quickly we had our car in for repair the same day. They were prompt to get the claim going, called us with updates to let us know where things were. I found them very professional, and easy to reach and talk to. Would not hesitate to recommend Belairdirect Insurance to anyone...
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Worst ever insurance!

 
(1.0 out of 5 stars)
by laszlo May 24, 2019
...When my windshield cracked due to a truck kicking up rocks, I had to run around to get my windshield replaced by their people instead able to do it at the closest windshield repair service. And on top of it, I had to pay $300. Why have insurance? When I went with another company when my insurance expired, Belairdirect still wanted me to pay for their insurance, saying that it is still in force! Obviously, if I did not pay for the renewal, I am NOT insured by them, and therefore I am not obligated to pay them! I would never deal with them again or can recommend them to anybody...
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Unprepared

 
(3.0 out of 5 stars)
by Too talL May 10, 2019
...I believe Belair should be more informed of what the facilities they send clients to are capable of and what care these facilities take with vehicles. My truck went in for a front bumper and came out with a scratch across the tailgate. A better screening process of these facilities would be more beneficial for Belair and it's clients...
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Car Insurance experience

 
(5.0 out of 5 stars)
by Grateful Senior Apr 18, 2019
...Belair's adjustor handled my claim in a clear, calm, reassuring manner, reducing the stress I felt after 'hit and run' damage to my new Lexus. Coverage included a rental car which was most helpful given the time it took to repair the car...
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Great communication

 
(5.0 out of 5 stars)
by Cherry 7 Jazz Apr 05, 2019
...I was originally concerned because they were one of the better-priced insurance companies we found, so my concern is that I would potentially experience poor customer service - but not at all. We have had to do a window chip claim which was quick and easy. Then when someone else dented the side of our car, we had to go into a body shop. Even though I had to deal with a claims agent, repair shop, and a car rental company, it felt like dealing with just one company. Everyone I interacted with was friendly, respectful, and effective at their job. Expectations were clearly communicated so I knew what I had to pay for (or not pay for), what information they required from me, how much time it would take to complete repairs, and how the drop off/pick up would occur. The coordination of the insurance company with their partnered businesses is amazing and left me stress-free through the process. We also had an instance where we wanted to understand the transfer of insurance to a rental car when we were going on vacation. The rep we spoke with was extremely helpful and clear. They were able to process our request and update the information for us promptly so we had what we needed in time for our trip. Glad we checked and glad we added the extra $ for the added driver on our rental insurance...
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Worst insurance ever

 
(1.0 out of 5 stars)
by Aaron Mar 13, 2019
...Someone hit my brother's car, Belairdirect wanted him to fix at their recommended body shop. The body shop has taken almost 5 months to fix it. Still not done yet. First, the insurance said they will cover the car rental whatever time that body shop take to repair if my brother agrees to fix the car there, now they take their words back and want my brother to pay for the car rental because the $limit ran out...
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Excellent Insurer but read on.

 
(5.0 out of 5 stars)
by Stewie Feb 15, 2019
...Experience with Belair has been excellent. I've been with them for about 10 years and had three not-at-faults during that time. In each case, they have been great. They need to tighten up on their approved body shops, however. My last experience was rather negative compared to the first two. The body shop took an immediate appraisal then delayed taking the car in for 3 weeks. It then took more than 4 weeks to repair the car while they "waited for parts to arrive" - they had three weeks to pre-order and didn't. The repair shop was also a bit shy in updating me. Only when I gave them an ultimatum that I couldn't pick up the car for another week if they delayed again because I would be overseas, did they finally get their act together and deliver. The final job appears to have been done to a good standard, from outer inspection. The car was cleaned inside and out nicely. The itemized bill had a few head-scratchers on it that Belair should look more closely at as they review the suitability of their repair partners. Bottom line: Belair is very good as an insurer but if you're unlucky enough to need their services, choose your repair shop wisely because it makes the difference between a good experience and a bad one...
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