Independent Auto Insurance Reviews

Canadian Direct Insurance Auto Insurance Reviews

(8 reviews)
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Category: Claim Exprerience
(2.6 out of 5 stars)
Customer Service:
Value for Money:
Claim Experience:

terrible service

(1.0 out of 5 stars)
by jkutev May 20, 2017
...Hi CDI, on Thursday I had a follow up call on my email below. The manager was really glad to advise me that CDI will make a “BIG EXCEPTION” for me and drop my currently increased premium back to 0%?? I thought that this is sort of joke, but she was serious!? When I asked her how is that possible since I just opened the claim, but CDI never paid a penny for my repair since it was all paid by Impark, the reply was that this is your typical CDI policy. Then I asked her why my claim was opened as me being in-fault? The reply was again: that this is your typical CDI policy. Finally, she disclosed that the claims rep who took my claim should have been advising me that if Impark accept the fault, I would be in no-fault. Obviously, the rep wasn’t trained properly or just didn’t care or probably again: that was your typical CDI policy. Because I could see it is much easier for CDI to just put me in fault and increase my policy – more $$ coming your way. So just to summarize: 1. I am with CDI for over than 15 years insuring house and several cars – to me this is a loyal customer 2. I never ever had a claim all those years 3. The first claim I had was my front bumper damaged on impark lot a month ago 4. I sent a full set up pictures showing what cause the damage 5. Your claims rep took all of the info, open the claim but never advised me that I shall contact impark and check if they will accept the fault. 6. Instated she just put me “in fault” regardless the pictures clearly indicating otherwise 7. I decided to check with impark myself and they surely accepted the fault – it was so obvious just looking at the pictures! 8. Impark pay the full repair and my car was fixed. 9. When I emailed the claim rep asking her why she put me in fault she replied quite arrogant and ignorant – see her email below 10. Finally, CDI didn’t pay a penny!! 11. Regardless CDI still increases my premium because CDI opened a claim. And all of your employee are hiding behind the words: that this is your typical CDI policy. Wow, it looks like CDI became worse than the government-owned ICBC. This is so SAD! No surprised your reviews are going drastically low at 2 stars currently but majority of your FORMER clients are giving you ONE star only !! Be sure that my other review is to follow, unfortunately my rating will be 0 (zero) stars And I am aware that CDI have been purchased by Belairdirect, but reading the vast majority of those 1 star reviews – your problems started long time ago. Unfortunately, I wasn’t aware before last month of your so poor services and customer treatment. Now I know and will make sure everybody else is aware!...
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Like I had no insurance.

(1.0 out of 5 stars)
by Retribution Dec 02, 2016
...For what i saved in money over a few years I lost 10 fold. They took my money easy enough to insure me. Everything was ok until I had an accident. Someone came out of a driveway right in in front of me in BC. They were 100% at fault. There was over 14,000.00 in damages to my at that time $15,000 car. Everyone said the car was a rightoff except Canadian Direct. I had 10 days use of a rental vehicle from Canadian Direct. Canadian Direct used that whole time trying to find parts to rebuild the front end of my car. They said it was not a right off and would have to be fixed. After 10 days they told me they would not pay for the rental car anymore. The autobody shop payed for the rental for the remainder of the time. It took almost a week to rebuild the car. I had problems with the front end after that. It was hard to sell the car after that with a $14,000 accident on file. I sold the car a year later for less than $5000. I think that says it all...
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POOR auto Insurance

(1.0 out of 5 stars)
by Vlada Nov 18, 2016
...This is probably the ONLY Insurance company who pronounce guilty driver who is rear ended. I was the loyal customer to CDI for the last 7 years when my accident occur, I was rear ended and YES I was pronounce guilty (100 % at fault) my balance is 0 demerit, no ticket what so ever, no any kind of accident.....and this is how I was rewarded. Thanks to Rachelle V. - Claims Adjuster NO MORE CANADIAN DIRECT INSURANCE...
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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

A car backed into my vehicle

(1.8 out of 5 stars)
by Multiple zeros Sep 11, 2015
...The other insurance company said it was my fault, according to their client. An adjuster never looked at my car, my side of the event weren't taken seriously or checked in any way. The repair shop was given a very limited time and funds to make the repairs (both driver and passenger doors had to be replaced). Had a monumental struggle to get CDI to pay for a rental even though I had insurance to cover that. Now I'm stuck because the accident was settled at 50/50, and my rates have nearly doubled - if I go to another insurance co. CDI maintained my rate, but I can't get that anywhere else due to this accident -which occurred because the other driver didn't check rear view mirror or shoulder check...
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great service

(5.0 out of 5 stars)
by Laura K Oct 10, 2014
...I switched to Canadian Direct over a year ago after my husband had an accident and ICBC wanted to raise our rates by 1/3 after 20 years claim free!!! Their rates were great, way less than ICBC and the service was fantastic! The claim I had occurred when I was on vacation in the BC interior visiting a friend and she accidentally backed into my parked car because she forgot it was in her driveway. We both called our insurance companies and they had everything dealt with in minutes. Our car was driveable (damage was to a rear door) so we were able to enjoy the rest of our vacation and get the car fixed no problem when we got home. They arranged for a rental car and everything. When we sold our car last month they were great about cancelling the policy and the lady on the phone even offered to backdate the cancellation to the actual sale date! The money owed to us was deposited into our account within 10 bus days just as she said it would be. Very impressed!...
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Avoid Canadian Direct Insuranc

(1.2 out of 5 stars)
by Avoid-Canadian-Direct-Insuranc Aug 01, 2013
...The adjuster tried to put me at 100% fault when the official police report stated clearly that it was not my fault at all. Once the police report came in, the adjuster tried to blame me for 50% at fault simply because I was driving. My lawyer said otherwise and they agreed that I was not at fault but I have to pay for deductible. After all that back and forth, they denied my claim because the time for claimed expired while I had told them I needed more time. They switched adjuster and proceed to ignore my request for extension until time ran out...
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(5.0 out of 5 stars)
by Zelma Jul 28, 2012
...I had an accident some years ago. Subsequently that did not affect my premium discount. ICBC would have raised my premiums...
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(3.5 out of 5 stars)
by Bookout May 01, 2012
...They reward good drivers with reduced rates and seem to care about my needs. I was disappointed when they dropped the free windshield chip repair...
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