Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(10 reviews)
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Category: Billing, Payments
(1.9 out of 5 stars)
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Waiting for check...

 
(1.0 out of 5 stars)
by Linda P Feb 19, 2019
...One month so far, was told they were purolating it as soon as my paperwork came back, I even went to an office so I could expedite the process! I am so frustrated...they sent a check on the 30th of Jan...never received it. It wasn't Purolator. They won't take my old car, which I haven't driven since Dec 30, off my policy till I get my check!!! I don't have 200.00 to pay on the 25?? Also when you call and choose "talk about your existing policy", they make you sit on hold...but if you want a quote, they give you the callback option!! Nice... if they have your money already, sit on hold for 40mins!!!...
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CAA customer for many years.

 
(2.0 out of 5 stars)
by G.Mussgnug Feb 05, 2018
...Why does CAA punish me $200 a year for a claim 18 years ago when I slid off an icy country road.I refused the offer and remained with my current company...
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Boost burnt my car radio

 
(1.0 out of 5 stars)
by Lovejin Jan 16, 2018
...Such a bad service, long wait times, CAA members do a guessing game and do not care about your car. One of the two boosts I received burnt my car radio. Went to the dealership for them to tell me it was because of a recent boost and it would cost me $1000 to get a new one + replacement. Waited for two hours for a call and 8 hours for the CAA member to get to my house. First CAA member told me it wasn't my battery, it was something with my car so when I requested a tow the second CAA member boosts me again and my car starts working. He told me it was the battery and that I needed a new one. After 3 calls to CAA to get a new battery as the second CAA member suggested. A CAA member brings a battery and asks me if I called for a boost... Then he finally comes to my house and tells me my battery is fine...
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Cheaper but really bad service

 
(2.0 out of 5 stars)
by JusticeSeeker125 Apr 28, 2017
...I had a really bad experience with this insurer. After 25 years as a platinum CAA member for their roadside assistance, I opted to get their insurance coverage. It was inexpensive compared to others but I had to go through so much stress every time I needed to make a change. On two separate occasions due to their failure to do their job on a timely basis customer service almost got my policies cancelled. This was due to changing bank accounts after a divorce and then after a family member I lived with and had a joint account with could no longer manage their own financial affairs. They never changed the information so kept trying to draft a non-existent bank account. The first time this happened I let it go and gave them another chance. Sure enough, in another two years I needed to open another new bank account and remove someone from my policy and gave them all the information immediately yet once again they failed to change it over and I received a second registered letter informing me of cancellation. Then ironically, they switched sides and claimed I wasn`t allowed to cancel my policy without the other party`s signature....they were represented by a public guardian so I had to go to the Ministry and get them to fax a letter. Even then CAA continued to draft my account and took weeks to pay me back. I have a disability and am on a fixed income. Too many sleepless nights because of these people, not worth it. I don`t recommend them to anyone because you do get what you pay for. Now I pay roughly 40$ a month more but the new company is a lot more professional and I always get a call back the same day within a couple of hours when I call my local office. Now you tell me, is all this aggravation worth saving $40 a month? My health and well-being is worth way more than that!! I am not satisfied that they would competently handle a claim either because they don`t seem to care how long they delay handling matters, it`s a chronic and long term problem for their customer service department and I doubt it changed since last year when I finally cancelled all my policies with them and went elsewhere. Bottom line, caveat emptor!
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Be careful of their renewal

 
(2.2 out of 5 stars)
by ML Feb 06, 2017
...Be careful of their automatic renewal every year. I don't remember ever agreeing to that, I never do and if you catch it after 30 days they won't refund you...
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Scam, stay away.

 
(1.0 out of 5 stars)
by TITAN Sep 26, 2016
...Our car was rear ended at a high rate of speed at a light in May and even with ample following distance due to the speed we hit the car in front of us. CAA rated 50% at fault for the collision because that is what the book says without taking in to account the entire situation. They are very black and white. The told us to pay 50% of the deductible but the collision would not effect our premiums or policy at all. We renewed in October with no issues and went through a whole year when we received a letter this October telling us we are not being renewed because of an at fault collision and they quoted the May collision as the reason. I asked why we were renewed the first October but not this year and they said no one looked at our file. I however found out that if we wanted to fight the claim it had to be within 1 year of the collision, so CAA basically ran out the clock so we couldn't fight it. I then had to shop around for insurance and called CAA 4 times now for an experience letter, I'm told every time I will receive one by the end of business day and to date have not received it. So I can't stay with CAA and they wont let me leave, do yourself a favor and find someone else to insure you...
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Worse than the car accident

 
(1.0 out of 5 stars)
by mdc Aug 16, 2016
...I got in a car accident a month ago in which I was not at fault (lady ran a red and t-boned me, car was a write-off). We contacted insurance and 3 days later they called me so I could get a rental. They proceeded to take a week to examine my car before providing me with a settlement. I should note that I had bought this car, brand new, for $25 000 less than 10 months previously. They were prepared to offer me $15 000. I said no and the customer service rep said he would listen to my original tapes when setting up my insurance to see if I had signed up for "New Car Protection". It then took a week of me calling their terrible customer service line and waiting on hold for countless work breaks to inquire about any updates. Finally, I received a call telling me that I had not been offered "New Car Protection" on my original call and they were willing to apply it retroactively for a fee. Also, note how ridiculous it is that I should need to pay more to be properly reimbursed, how many people do they try to pull this trick on thinking they won't argue with the original offer? The following day, a Friday, I was informed I needed to provide the car proof of sale via fax. I paid to use a fax machine to send it then waited until Tuesday when I finally called to ask what was taking so long. They said they did not receive the fax, although I had a confirmation of transmittal. I paid to resend it the next day, and the day after that I received a call saying that their fax machine had malfunctioned and the image was too dark. The next morning, I sent them 2 pictures of my Proof of Sale via email and they accepted that, then waited several days to give me an updated appraisal, $21 000, and that my cheque would be sent out when they received a signed proof of loss form. This was a Wednesday. They did not give me this form until later in the day on Thursday so I could not send it by the 2:00pm deadline for next day delivery. I sent it Thursday afternoon and was told that I also needed to provide images of the ownership. I sent them first thing Friday morning but, apparently, there was an issue with my email, which they did not let me know to fix it until 3:30pm, thus my cheque would not be sent that week. Meanwhile, I settled on a new car and I contacted CAA to transfer my insurance to the new vehicle. The customer service rep forgot to email my proof of insurance to the car dealership so we had to call and wait for them to send it before I could drive my car off the lot. It is now Tuesday and I just received an email that my cheque has not yet been sent because my car has not been released from the salvage lot. I was holding back on releasing it so that CAA might have some incentive to move faster with my claim. I was never informed that they would withhold my payment. I have as of yet been unable to pay off my balance on my previous vehicle and will have to wait 2 more days at the very least. This has been a 5-week ordeal that was literally worse than being in the actual accident. This company takes advantage of people who are already struggling and provides terrible customer service. I just got a letter in the mail inviting me to also use CAA Home Insurance and actually laughed. I’d go with TD...
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Bend over people

 
(1.0 out of 5 stars)
by Bent over Jul 26, 2016
...So called discounts for multi vehicle and home insurance is absolute BS. Compared to several other companies for just one vehicle and price was same. CAA just starts with much higher premiums then adds all their so called discounts and is no better. They also refused to put one of our 3 vehicles under a different policy (it was a lease and required more liability) which was going to raise our rates $600 per year......we have perfect and claim free record for 30 years plus...
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Inept customer service

 
(1.0 out of 5 stars)
by Just another abused caa client Sep 12, 2015
...I called to update info on auto & property. I was told my rate would go down for auto but up for property. I got my revised & increased property bill within a few days. The new auto insurance bill didn't come so after a week, I called and was told not to worry, it was in the mail. Waited another week before calling again and was assured it was in the mail. Called again after a couple of days and was told that I would not be getting a new bill. That I would pay the original higher bill and CAA would reimburse me at a later date. This was because the auto insurance didn't take effect for a couple of weeks. Get it? No. Me, neither. Remember that I had received the revised property insurance bill within days, for property insurance that did not take effect until a later date. I kept asking questions and was told a few more stories before customer service finally agreed to send me the revised bill. sigh I asked how much it would be and paid it on the spot, just in case I never get it. I felt like the people that I talked to didn't care and didn't really know how to investigate or how to resolve or explain an issue. It seemed like they didn't know their jobs at all...
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