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CAA Insurance Auto Insurance Reviews

(3 reviews)
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Category: Brokers, Agents
(1.9 out of 5 stars)
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Applying for Insurance

 
(1.5 out of 5 stars)
by Thomas May 09, 2019
...We decided to get a quote for new insurance rates and were told that even though my wife and I are excellent drivers my daughter who was in an accident many years ago on our Insurance and who now no longer lives with us that we would be penalized for her at fault accident until she gets new Insurance from another Insurance company. Once she gets new Insurance our rates at CAA would go down. This agent says this is a standard practice from other Insurance companies. It was a good thing we shopped around because the other 4 Insurance companies said my wife and I would not be penalized for my daughter's mistake just as long as my daughter no longer lives at our place and is not on our Insurance. One agent from a well-known Insurance company that we talked to said that we were given a line and what was told to us from CAA does not make any sense at all. As he said if she was on your Insurance policy absolutely you would be penalized but she no longer resides at your place and because she does not have Insurance you will still be penalized? He just laughed and said that does not make any sense what so ever and that is not how his Insurance company works and that my wife and I would not be penalized for her mistake. Hence we moved all our Insurance to them at a great rate! Watch out for CAA Auto Insurance as we have found out and definitely shop around as you will be amazed at what better deals you can find. I could imagine if you tried to ever make a claim with CAA and what kind of hassles they would give you. Were glad we did not go with them...
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Insurance nightmare

 
(1.0 out of 5 stars)
by ChuckS Apr 19, 2017
...Been with CAA auto and home insurance for 30+ years. Started a new side business and called CAA to change policy from personal to commercial on my pickup truck. They don't do commercial, so told me I had to look elsewhere. Then the agent said she had to review my home policy. She asked if I was going to use any part of my home as an office. I said I have a small office set up in the basement for my personal use and intended on using it for business as well. No customers coming and going, just phone calls, emails and invoicing. BIG MISTAKE !!! The agent put me on hold for a couple of minutes and informed me that both my home insurance and personal insurance on my pickup truck are being cancelled. Case closed. No explanation, just cancelled. Be forewarned !!!...
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