Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(5 reviews)
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Category: Brokers, Agents
(1.9 out of 5 stars)
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Agents lack knowledge.

(1.0 out of 5 stars)
by se12 Jun 20, 2019
...My wife works as a residential care worker for a group home operator for people with cognitive and physical disabilities. When asked how many km she drove to work she said that it varied a little bit as the employer has 4 separate homes she may have to do her shifts at. The agent tried to say that she was then using the vehicle for commercial purposes. We explained that she only worked for 1 employer and she drove to her shift before her shift started and then home after her shift ended and only once per week and that the vehicle was never used as part of her job. The agent then got quite abrupt and insisted that she was using her vehicle for commercial purposes and we would have to pay commercial rates. Talk about lack of training and knowledge. I figured that after this experience that I would not want to have to deal with them for a claim if this is how they treat people in sales...
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(2.0 out of 5 stars)
by frustrated to no end May 18, 2019
...My wife and l own a 2000 Safari van in VERY good shape, we were hit in OUR OWN driveway by 2 men and truck movers. It was all caught on video. The "manager" told me he would settle this with me, no problem, it was only between 2800 & 3000$ damage. After a lengthy dispute with him, he told the police he did not hit my van... REALLY, how are you going to get past the security video l have! SO, this is where CAA is supposed to take over...or so l thought! After many many emails back and forth, l was told by one agent it had already been repaired, then another agent told me "sorry it's a total loss". Seriously, it went from zero to indescribable in a few short weeks. l was tossed around from one person to another. l have had nothing short of an indescribable nasty experience with CAA, they take your money and then they leave you hanging, then they give you a run-around. l didn't realize that l had to have a million dollar vehicle to get some attention to what has happened to us. Mind you, being with CAA as long as l have been, l have dealt with some "humans" that care, they are the exception, then there are those that think they are God! All this over a small incident that could have been easily resolved without all this red tape and raw feelings. Really, CAA, l hope that no one out there has to go through what my wife and l are going through jusn because you have an older vehicle...
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Applying for Insurance

(1.5 out of 5 stars)
by Thomas May 09, 2019
...We decided to get a quote for new insurance rates and were told that even though my wife and I are excellent drivers my daughter who was in an accident many years ago on our Insurance and who now no longer lives with us that we would be penalized for her at fault accident until she gets new Insurance from another Insurance company. Once she gets new Insurance our rates at CAA would go down. This agent says this is a standard practice from other Insurance companies. It was a good thing we shopped around because the other 4 Insurance companies said my wife and I would not be penalized for my daughter's mistake just as long as my daughter no longer lives at our place and is not on our Insurance. One agent from a well-known Insurance company that we talked to said that we were given a line and what was told to us from CAA does not make any sense at all. As he said if she was on your Insurance policy absolutely you would be penalized but she no longer resides at your place and because she does not have Insurance you will still be penalized? He just laughed and said that does not make any sense what so ever and that is not how his Insurance company works and that my wife and I would not be penalized for her mistake. Hence we moved all our Insurance to them at a great rate! Watch out for CAA Auto Insurance as we have found out and definitely shop around as you will be amazed at what better deals you can find. I could imagine if you tried to ever make a claim with CAA and what kind of hassles they would give you. Were glad we did not go with them...
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Insurance nightmare

(1.0 out of 5 stars)
by ChuckS Apr 19, 2017
...Been with CAA auto and home insurance for 30+ years. Started a new side business and called CAA to change policy from personal to commercial on my pickup truck. They don't do commercial, so told me I had to look elsewhere. Then the agent said she had to review my home policy. She asked if I was going to use any part of my home as an office. I said I have a small office set up in the basement for my personal use and intended on using it for business as well. No customers coming and going, just phone calls, emails and invoicing. BIG MISTAKE !!! The agent put me on hold for a couple of minutes and informed me that both my home insurance and personal insurance on my pickup truck are being cancelled. Case closed. No explanation, just cancelled. Be forewarned !!!...
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