Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(2 reviews)
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Category: Bundle
(1.9 out of 5 stars)
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Brutal Customer service

 
(2.0 out of 5 stars)
by KC Jul 10, 2019
...I have been a CAA customer for over 15 years, never had a claim until January this year. It was complicated in that I had two claims in process at once. At every turn, I had to make multiple calls to CAA to get/keep things moving. Never got the same person twice, never received a callback when promised. It took 3 months to get the work completed, for cosmetic damage (front and rear bumpers). CAA repeatedly lost track of the body shop estimates. They had to be sent 3 times. I am moving auto and home policies to another carrier, even if more expensive...
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Insurance nightmare

 
(1.0 out of 5 stars)
by ChuckS Apr 19, 2017
...Been with CAA auto and home insurance for 30+ years. Started a new side business and called CAA to change policy from personal to commercial on my pickup truck. They don't do commercial, so told me I had to look elsewhere. Then the agent said she had to review my home policy. She asked if I was going to use any part of my home as an office. I said I have a small office set up in the basement for my personal use and intended on using it for business as well. No customers coming and going, just phone calls, emails and invoicing. BIG MISTAKE !!! The agent put me on hold for a couple of minutes and informed me that both my home insurance and personal insurance on my pickup truck are being cancelled. Case closed. No explanation, just cancelled. Be forewarned !!!...
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