Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(9 reviews)
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Category: Car Insurance Quote
(1.8 out of 5 stars)
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Terrible sales service

(1.0 out of 5 stars)
by Paul Feb 21, 2020
...Rates may be ok but the sales service is terrible. Call multiple times like new customers for a quote and buy auto insurance. Talk to multiple people and they promised to call back. Nobody called back in two weeks. Looks like they don't need new customers with 28 year's clean record. Don't waste your time and go somewhere else who wants your business. They talk nice but nothing else. Is this company real or is it just another internet scam. If I can my rating is big zero...
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Saved me thousands!

(5.0 out of 5 stars)
by Thankful Oct 01, 2019
...The agent at the CAA Schmon parkway location went above and beyond squeezing me in on very short notice. She explained everything to me in plain English and was a delight to deal with. She managed to help me cut my premium in more than half. If it wasn’t for her help I not only would not have been able to afford my premium but I would have had to leave my current employment opportunity as I wouldn’t have had insurance. Thank you so much! I cannot express my gratitude enough...
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$2500 Deductable

(1.0 out of 5 stars)
by Duece Sep 04, 2019
...I did an auto quote with CAA and was told my deductible would be $2500, because if the vehicle I drove. No tickets, accidents, claims to be quoted $2500. I did a quote on the lowest rates and the deductible was $500. I think I will stay with current auto insurance which is a $0 deductible because I have "NO" driving convictions for CAA to even mention $2500 for a deductible. Also, the agent/sales guy was rude and could not give me any good reason for that ridiculous quote for $2500. There are much better and cheaper insurance providers. Stay away from CAA, or go right now and get a quote elsewhere and tell us all how much you saved and how much better off you are...
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Applying for Insurance

(1.5 out of 5 stars)
by Thomas May 09, 2019
...We decided to get a quote for new insurance rates and were told that even though my wife and I are excellent drivers my daughter who was in an accident many years ago on our Insurance and who now no longer lives with us that we would be penalized for her at fault accident until she gets new Insurance from another Insurance company. Once she gets new Insurance our rates at CAA would go down. This agent says this is a standard practice from other Insurance companies. It was a good thing we shopped around because the other 4 Insurance companies said my wife and I would not be penalized for my daughter's mistake just as long as my daughter no longer lives at our place and is not on our Insurance. One agent from a well-known Insurance company that we talked to said that we were given a line and what was told to us from CAA does not make any sense at all. As he said if she was on your Insurance policy absolutely you would be penalized but she no longer resides at your place and because she does not have Insurance you will still be penalized? He just laughed and said that does not make any sense what so ever and that is not how his Insurance company works and that my wife and I would not be penalized for her mistake. Hence we moved all our Insurance to them at a great rate! Watch out for CAA Auto Insurance as we have found out and definitely shop around as you will be amazed at what better deals you can find. I could imagine if you tried to ever make a claim with CAA and what kind of hassles they would give you. Were glad we did not go with them...
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