Independent Auto Insurance Reviews

CAA Insurance Auto Insurance Reviews

(6 reviews)
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Category: Car Insurance Quote
(1.9 out of 5 stars)
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Applying for Insurance

(1.5 out of 5 stars)
by Thomas May 09, 2019
...We decided to get a quote for new insurance rates and were told that even though my wife and I are excellent drivers my daughter who was in an accident many years ago on our Insurance and who now no longer lives with us that we would be penalized for her at fault accident until she gets new Insurance from another Insurance company. Once she gets new Insurance our rates at CAA would go down. This agent says this is a standard practice from other Insurance companies. It was a good thing we shopped around because the other 4 Insurance companies said my wife and I would not be penalized for my daughter's mistake just as long as my daughter no longer lives at our place and is not on our Insurance. One agent from a well-known Insurance company that we talked to said that we were given a line and what was told to us from CAA does not make any sense at all. As he said if she was on your Insurance policy absolutely you would be penalized but she no longer resides at your place and because she does not have Insurance you will still be penalized? He just laughed and said that does not make any sense what so ever and that is not how his Insurance company works and that my wife and I would not be penalized for her mistake. Hence we moved all our Insurance to them at a great rate! Watch out for CAA Auto Insurance as we have found out and definitely shop around as you will be amazed at what better deals you can find. I could imagine if you tried to ever make a claim with CAA and what kind of hassles they would give you. Were glad we did not go with them...
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Did the online quote

(2.5 out of 5 stars)
by CG May 03, 2018
...Did online quote before and after I got insurance. First online quote was $2300. Went to office in person and got a quote of 2900. I was told the premiums went up. I got it down to $2500 over the phone the next day due to some errors that were made, wrong truck model, wrong address, and incorrect discounts. I did a second online quote just to see if the premiums had gone up like they said. They did not, it was less than the first quote $2200. I'm not sure what happened but they could not match the online quote and could provide no reasons why and could not fix it. I was going to get home insurance with them as well next time I renewed, but most likely I will go with somebody else. I may even cancel it altogether. The customer service tried their best to be helpful and did their best I think...
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Free quote auto insurance

(1.0 out of 5 stars)
by Wei-Ching Y Jan 31, 2018
...I've tried to get the free quote from CAA representative.After a few questions about my answers, she gave me a satisfactory premium.I only have a car and I told her my son had a driver's licence 18 months ago, but he didn't drive.Now he is a second year of university student.He told me he would like to drive after university graduation.I told that representative also.And sometimes he would sit beside me for shopping occasionally.Then she persuaded me my son had to buy insurance with me.And she gave my son premium over$3300 a year plus my premium $135/monthly total price about 5 GRAND a year.That is ridiculous.She has got to be nuts.I have never heard that before in my life.In my opinion better to stop buying CAA insurance anymore...
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Scam, stay away.

(1.0 out of 5 stars)
by TITAN Sep 26, 2016
...Our car was rear ended at a high rate of speed at a light in May and even with ample following distance due to the speed we hit the car in front of us. CAA rated 50% at fault for the collision because that is what the book says without taking in to account the entire situation. They are very black and white. The told us to pay 50% of the deductible but the collision would not effect our premiums or policy at all. We renewed in October with no issues and went through a whole year when we received a letter this October telling us we are not being renewed because of an at fault collision and they quoted the May collision as the reason. I asked why we were renewed the first October but not this year and they said no one looked at our file. I however found out that if we wanted to fight the claim it had to be within 1 year of the collision, so CAA basically ran out the clock so we couldn't fight it. I then had to shop around for insurance and called CAA 4 times now for an experience letter, I'm told every time I will receive one by the end of business day and to date have not received it. So I can't stay with CAA and they wont let me leave, do yourself a favor and find someone else to insure you...
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